front desk personal

Crystal L. Moore

**** ***** ***** **.

Houston, TX 77086

Cell 832-***-**** home 281-***-****

***********@*********.***

Objective:

Multitalented professional seeking a job in health information and customer service to contribute my abilities and knowledge to increase your company profit.

Education:

Remington College North Campus 09/09 - 06/10

Medical Insurance Billing and Coding

Houston Community College 08/06 - 06/08

Associate of Applied Science Psychology

Certification:

• OSHA

• HIPPA

Administered Skills:

• IDX

• All scripts

• Microsoft Programs

• Processing UB-04 and CMS 1500 Claim Form

• Insurance Verification

• Explaining of EOB and SOB

• Type 60 WPM

• CPT, ICD-9-CM, and HCPCS codes

Work Experience:

Memorial Clinical Associates Houston, TX 7/08 - 11/09

Verification Specialist

Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients. Serves as the bridge way person to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately.

Coventry Health Care Houston, TX 11/07 - 7/08

Associate Communications Specialist

Responsible for assisting Members, Non-Members, Providers, and/or Brokers/Agents with Benefits, Claims, and other general information in regards to the Medicare Private Fee for Service plans that are offered through Coventry Health Care in accordance with Medicare guidelines.

NCO -Geek Squad Houston, TX 09/06 - 10/07

Customer Service and Sales Rep

Contracted with geek squad to service customers in noticing the problems they were having with their computers. I also scheduled and canceled appointments for clients. Assisted customers with

any information they needed about the company background and or history

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