Quality Assurance Engineer

Carlos E. Quevedo

• ***** NW **th Place • Sunrise, FL. 33323 • Home: 954-***-**** • Cellular: 954-***-**** • E- Mail: ********@*********.***

SUMMARY OF QUALIFICATIONS

• Detail-oriented, Independent worker and team player

• Skilled in Word for Windows, Excel, Access and FrontPage

• Work well with both written and oral instructions

• Excellent communication skills, speak, read and write Spanish fluently

• A+ Certified

PROFESSIONAL EXPERIENCE

Florida Department of Transportation Miami, FL.

Computer Support Specialist 11/02 to 03/08

• Helpdesk Support, troubleshooting, following calls up to isolate and resolve end users problems

• Skilled in Configuration of PC peripherals and in common PC troubleshooting.

• Ability to troubleshoot and connect printers and plotter to the network.

• Knowledge of software installs and configuration of workstations.

• Experienced in using remote administration software for troubleshooting calls.

• Able to communicate effectively, verbally and in writing.

• Ability to lift 40 lbs.

Prosys Information Systems Boca Raton, FL.

Technical Associate 09/11 to 01/02

• Diagnosed and tested computers and printer equipment in order to isolate and resolve problems

• Workstation Installation and Configuration on Windows 95 on a WAN Environment

• Network Ethernet card Setup

• Provided settings for printers, PC’s and other peripherals on a WAN environment.

JCV Business Solutions Pembroke Pines, FL

Technical Support 05/01 to 8/01

• Workstation Installation and Configuration on Windows 2000, Windows 98 and Windows Me on a LAN Environment.

• Network Ethernet card Setup

• Outlook Express e-mail account Setup

• Provided settings for printers, PC’s and other peripherals on a LAN environment.

• Virus Detection and virus removal actions in case of infection with antivirus tools such as Norton or Macfee.

• Patch Panel, Wiring Installation, Configuration, Setup and testing

Compaq Computers Corp. Pompano Beach, FL

Field Engineer 11/00 to 03/01

• Serviced Compaq servers, workstations, desktops and laptop computers.

• Diagnosed and tested computers and printer equipment in order to isolate and resolve problems

• Performed computer equipment relocation, changes and/or upgrades.

• Completed necessary administrative work to track, document, and demonstrate completion of maintenance calls.

• Developed and maintained a high level of customer satisfaction and customer relations.

Imprimis Technologies Boca Raton, FL.

Quality Assurance Technician 09/00 to 10/00

• Peformed quality assurance to check Model i2020 LodgeNet Tray (WebTV).

• Tested bios, flash, keyboard, ethernet card, internet browser, e-mail, TV channels, input/output video, reset button and design verification.

Inacom Corp. Deerfield Beach, FL

Field Engineer II 04/99 to 6/00

• Repaired, upgraded and maintened IBM, Compaq, Hewlett Packard, NEC computers.

• Performed computer test diagnosis to achieve task completion to guarantee proper functionality of equipment.

Vanstar Corp Fort Lauderdale, FL

Field Engineer II 04/97 to 04/99

• Performed problem identification, diagnosed causes, determined corrective actions and replaced computer and laser jet printer parts until problem solved.

System One Technical, Inc. Contracted to Franklin Templeton Fort Lauderdale, FL

Technical Support 02/97 to 04/97

• Imaged Compaq PC’s Workstations with Windows NT 4.0 using Ghost.

• Created local user account and provided LAN printer set up.

• Installed base software on all machines: Lotus Notes 4.5, KEA, Rally AS400, Microsoft Mail, Schedule Plus, Phone Line, Internet Explorer, Microsoft Exchange, Chase, Service Pack1, Microsoft Office 97.

System One Technical, Inc. Contracted to Blue Cross Blue Shield Miami FL

Technical Support 12/96 to 12/96

• Imaged Dell PC Workstations with Windows NT 4.0 using Ghost.

• Set up BIOS configuration and provided LAN printer set up.

• Installed base software on all machines: Microsoft Office Professional V-7.0, PCanywhere, Adobe Acrobat V-3.0, Norton Antivirus, Norton Inventory.

EDUCATION

Instituto Universitario Nueva Esparta Caracas, Venezuela

Computer Technician Degree 1979

• Major: Computer Programming

• Minor: Computer Technology

Piper Community School Sunrise, FL

Continuing Education Courses include:

• Front Page

• Designing Web Pages For Personal Use

• HTML Introductory & Advanced Designing Web

• Pages For Commercial Use

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