Christiana Palma-Mccauley

*** *********** **. *** *

Silver Spring, MD 20903

Telephone: 301-***-****

E-mail: c3xisu@r.postjobfree.com

Objective: seeking a position that commensurate with my qualifications in an organization that can utilize my work experience and education to enhance its effectiveness.

HIGHLIGHTS OF QUALIFICATIONS

--cooperative and creative interaction among a group of employees of a merged part of a department;

-Works effectively with individuals of all organizations in a courteous and tactful manner;

-Meets deadline and is very well-organized,

-Self-motivated and makes decisions even under stressful conditions;

-Project oriented and sticks to task until completed;

-Has a vast knowledge of government travel procedures and processes;

-Excellent customer service skills and communicates effectively with customers from all cultural and economic background;

-Unique blend of knowledge in clerical and administrative procedures

EXPERIENCE

Clerical and administrative

-Have an intermediate knowledge of Microsoft office;

-Ability to maintain personnel records and prepare reports;

-Ensures accuracy of accounting data

-Operates personal computers, photocopiers, and voicemail systems

-Process receipts of public money

-Ability to determine transportation entitlements of government employees

-Answers telephone and conduct assignments based on phone calls;

-Uses several airline computer reservation systems (Sabre and Apollo) to handle calls

-Answers customers questions based on reservations made on the Defense Travel System (DTS) website;

WORK EXPERIENCE

5/2008-present; 40 hours per week; Government Travel Consultant; Potomac Falls Travel; 8901 Wisconsin Avenue; Bethesda, MD 20814; Mario Mejia 301-***-****.

11/2007-4/2008; 40 hour per week; Temporary Corporate Travel Consultant; Fundamental Administrative Services; Sparks, MD.

10/2005-9/2007; 40 hours per week; Government Travel Consultant; Potomac Falls Travel; Bethesda, MD.

4/2005-10/2005; 40 hours per week; TQ3 Navigant Travel; Corporate Travel Agent; Sterling, VA

4/2004-4/2005; 40 hours per week; Customer Service Agent; Independence Air, Dulles International Airport.

9/1997-3/2004, 40 hour per week; Reservation Sales and Service Agent; United Airlines; Dearborn, MI.

EDUCATION

-BA- Sociology; University of Liberia; Liberia 1987

-Diploma (High School); A.M.E Zion Academy; Monrovia, Liberia, 1980

PROFESSIONAL TRAINING

-Diploma, Travel and Tourism, the Training Center, Dearborn, MI

-Training in Sabre and Apollo Computer Reservation System

*REFERENCES AVAILABLE UPON REQUEST

Contact this candidate