TERRY D. JESTER

*** **** ******* ****** • Mishawaka Indiana 46545

574-***-**** • 574-***-**** • c370ee@r.postjobfree.com

Accomplished Quality Manager showcasing 15 plus years of proven expertise ensuring product and process quality and customer satisfaction. Proven leadership emphasizing communication team building continuous improvement cost reduction and execution. Hands on experience with development implementation and certification maintenance of ISO 9000 and QS 9000 Quality Systems including manufacturing cell optimization capacity planning and technological streamlining. Extensive experience working with continuous improvement teams internal and external corrective actions as well as experience working with customers engineering sales and product development teams establishing acceptable quality criteria. Background covers specialized coatings consisting of E-Coat Powder and Carc for military and commercial applications manufacturing fabrication and assembly. Expertise includes:

Quality Management Production Management Manufacturing Safety

Project Development Continuous Improvement Customer Service

Employee Development

PROFESSIONAL EXPERIENCE

DEXTER CHASSIS GROUP Elkhart Indiana • 2003-2009

Specializing in fabrication of RV frames truck component manufacture and military/commercial coating applications.

Production Manager

Started as the quality manager for the first three years and moved in to production management. Managed a three shift coating operation for military and commercial products. Coordinated production line scheduling assembly workflow and shipping/receiving. Directed continuous improvement activities ensured quality standards were obtained though employee training while enforcing company safety programs.

• Direct shift production produce labor reports maximizing efficiency and waste reduction.

• Develop employee performance and provide customer concern solutions.

• Establish expenditure reduction production improvements supply quality and safety validation.

Operational Enhancements:

Implemented airless spray application system achieving 40% increase in coating transfer 98% acetone use reduction saving $60 000 annually in supplies and $35 000 in labor costs.

• Involved in powder coat line set up and operation eliminating $150 000 annually in vendor payables while providing scheduling flexibility and reducing production turn time by 24 hours.

• Designed e-coat component tracking procedure and improved part racking processes reducing production costs $40 320 annually.

DEFLECTA-SHIELD ALUMINUM Howe Indiana • 2001-2003

Division of Lund International operating an 80 000 square foot production plant specializing in manufacture of aluminum products for pick-up conversion companies and retail outlets.

Plant Manager/ Quality Manager

Directed manufacturing and quality assurance of aluminum and steel products.

• Chaired quality committee oversaw quality standards and enforced safety procedures.

• Introduced new manufacturing cells maximized labor force efficiency and evaluated equipment procurement recommendations.

• Ensured optimal production flow lean manufacturing tooling improvements maintenance and set-up refinement.

Operational Enhancements:

• Developed QS 9000 Quality System in 10 months achieving certification in 12 months.

• Introduced robotic welding curbing production time up to 30% with 75% reduction in defects.

• Decreased labor costs by 20% through lean manufacturing and production cell improvements.

O-T-D CORPORATION South Bend Indiana • 1997-2001

240 employee manufacturing plant producing collapsible aluminum shipping containers for transporting synthetic rubber for companies like Firestone and Goodyear.

Quality/Safety/Transportation Manager

Drafted safety training manuals quality assurance programs and conducted employee training. Implemented ISO 9002 certification negotiated freight rates and shipment scheduling.

• Led O-T-D through HBS Registrations and Firestone Rubber Corporation audits.

• Administered HR background checks drug screening new hire orientation and facility security.

• Operated aluminum supplier program developing stringent quality control standards improving delivery and production times.

Operational Enhancements:

• Negotiated domestic and international transportation cost reductions of $125 000 annually.

• Implemented Plant Security Program reducing theft loss 98%.

• Evaluated and enforced customer quality standards for Goodyear Rubber Firestone Exxon and Michelin reducing warranty costs by 90%.

• Introduced comprehensive safety program resulting in 80% cost reduction eliminating external consultant requirement and achieving .83 workers compensation rating.

• Pioneered incentive gain share program reducing labor costs 40%.

• Spearheaded ISO 9002 Certification procuring $10M in new contracts.

• Reorganized production workflow incorporating just in time (JIT) inventory reducing stock by $1.5M and 87% of scrap.

ADDITIONAL EXPERIENCE

SUPREME CORPORATION

Corporate Quality and Warranty Manager: Directed quality and warranty assurance for multi-plant operation. Implemented QS9000 program and enforced company compliance as liaison for General Motors and Ford Motors.

TIARA MOTOR COACH

Customer Service Parts and Warranty Director: Resolved customer service issues managed warranty authorization replacement parts purchasing and technical support services.

EDUCATION / PROFESSIONAL DEVELOPMENT

Business Management

El Camino College Torrance California

Coursework in Business and Supervision

Indiana University South Bend Indiana

Coursework in Cost of Quality Total Quality Management and Safety

Indiana State Vocational College Terre Haute Indiana

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