Trainer Manager

Joyce G. Davis, M.S. Ed., Ed.D. Candidate ***** Braddock Road; Fairfax, VA 22032

703-***-**** cellular ********@*******.***

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PROFILE

• Excellent stand-up classroom training experience

• Certified online instructor and facilitator

• Adjunct college professor/academic advisor/course developer

• Extensive Federal Government contracting experience

• Experienced with military environment, cultural diversity, and reorganization

• Conducted soft-skills and technical training sessions

• Excellent knowledge and experience in design, development and delivery of various training programs

• Experienced in adult learning methodologies and curriculum development; multicultural environments

• Proficient in Microsoft applications, eCollege & Blackboard Learning Management Systems

• Excellent verbal and written communication skills

EDUCATION

University of Phoenix, Phoenix, AZ, Doctoral Candidate: Educational Leadership/ Curriculum & Instruction

Old Dominion University, Norfolk, VA, Ph.D. course: Advanced Curriculum Development

George Washington University, Washington, DC, Ph.D. course: Intro. To Industrial/Organizational Psychology

Troy State University, Norfolk, VA, MS Degree; Major: Foundations of Education, Concentration in Management

Montclair State University, Montclair, NJ, M.A. Program; Major: Educational Psychology (completed all course work)

Norfolk State University, Norfolk, VA, BA Degree; Major: Psychology

PROFESSIONAL EXPERIENCE

Alexandria City Public Schools, Adult & Community Education, Alexandria, VA; (01/02-08/11)

Program Manager –(03/07-08/11) oversaw daily operation/management of several adult education programs; recruited, hired, trained, and monitored approximately 75 teachers and administrative staff; prepared and maintained administrative records and reports; conducted stand-up classroom training on various topics; monitored allocated budget; maintained/monitored inventories for equipment and supplies; created policies and procedures; conducted needs assessments; created training aids; catalogs, fliers and other marketing tools; promoted development of new courses; met with various community and professional organizations to publicize programs; analyzed enrollment trends; evaluated effectiveness of programs and recommended improvements or changes; supervised course registration and problem solving; actively participated in long-range planning; managed strategic planning.

Asst. to Program Manager – (08/04-03/07) Under direction of Program Manager, administered human resources operations for program; interviewed, evaluated and placed students in appropriate course level; created various HR reports; maintained electronic student and staff personnel files; created marketing strategies; prepared payroll statements; conducted and/or supervised on-site administration programs, including registration and problem solving; collected fees; managed office in absence of manager.

ESL Instructor -(01/02-06/04) Taught English as a Second Language to adult students from various foreign countries; administered placement and progress tests; provided instruction in English language, conversation, reading and writing,

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Strayer University, Alexandria, VA (03/03-present)

Adjunct Professor – Conduct traditional classroom and online psychology and business classes; create lectures, develop syllabi, and create Powerpoint presentations; proficient in Blackboard and eCollege Leaning Management Systems; evaluate students; prepare and submit reports; attend staff meetings.

Course Developer - Created online graduate course titled "Adult Education and Cultural Diversity; incorporated adult education principles and experiential learning techniques in course; designed, produced and developed the necessary instructional materials for course; designed the curriculum, modules, and defined training objectives and generated mastery tests; created audiovisual and other training aides; created faculty and student manuals; formatted, edited, and prepared learning content and materials as directed by Instructional Designer; worked with the Instructional Designer to create, maintain, and improve the visual design of e-learning materials and objects.

DHS/TSA (TSA Recruitment Center-AR Services, Arlington, VA; 08/08-12/08)

Sr. Human Resource Specialist (part-time contractor) – Performed full range of human resources services involving staffing; served as point of contact for internal and external customers regarding employment and core compensation; prepared vacancy announcements; rated and ranked applications utilizing Quickhire & 52 Recruit; reviewed applications to determine best qualified and referral for further consideration; certified eligible applicants to management for consideration and selection; communicated with airports on status of positions; researched and resolved issues to improve customer service; prepared daily and weekly statistical reports.

FAA/Dept. of Commerce/ Digital TV and Telecommunications; part-time contractor (STG International, Alexandria, VA; 07/06-03/08)

Team Supervisor (10/07-03/08)-managed staff of 10 human resource analyst for FAA audit of eOPFs; conducted quality control; interviewed, selected and trained auditors; developed job aids; maintained time and attendance records; created and generated various statistical reports.

Staffing Specialist (07/06-11/06) – Dept. of Commerce/Digital TV/Telecommunications; Capitol Hill Police- Provided full range staffing for excepted service positions; posted vacancies; screened applications; developed job analysis; created and submitted certificates of eligibility; worked closely with hiring managers to determine best qualified candidates.

Dept. of Defense/Defense Threat Reduction Agency/Washington Headquarters Services (SERCO, Vienna, VA; 10/05-7/06)

Sr. Human Resource Specialist (contract) - Provided full range of staffing and operational support in support of DTRA transitioning from GS scale to pay-banding; provided recruitment and placement services to include writing job opportunity announcements, determining position requirements, performing qualifications analysis and issuing selection certificates; worked with managers and supervisors to develop skills and rating criteria to evaluate candidates; utilized Resumix (automated staffing tool) to conduct case examining; cleared Priority Placement Program; provided advice and assistance in situations that require extensive analysis; conducted research and analysis on various subject matters such as pay setting, veteran’s preference issues, reduction in force, and other staffing issues; coded actions for processing.

Dept. of Homeland Security/Transportation Security Administration; Arlington, VA (FPMI Solutions, Arlington, VA; 08/03-10/05)

Sr. Human Resource Specialist (contract) – Performed full range of human resources services involving staffing; served as point of contact for internal and external customers regarding employment and core compensation; prepared vacancy announcements; rated and ranked applications utilizing automated systems; reviewed applications to determine minimum qualifications and referral for further consideration; certified eligible applicants to management for consideration and selection; reviewed qualifications of TSA employees under consideration for non-competitive actions; communicated with airports on status of positions; researched and resolved issues to improve customer service; prepared and submitted SF-52s to TSA headquarters; prepared daily and weekly statistical reports.

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Department of Homeland Security/Transportation Security Administration; Arlington, VA (Accenture HR Services/Placement Pros, Reston, VA; 01/03-08/03

Team Lead, Onboarding Team (contract) -Supervised staff of 12 caseworkers providing expert guidance and personnel advisory services in the area of staffing; verified SF-52s and offer letters for accuracy in coding, salary computation, and personnel action; verified that pay calculations were accurate; anticipated and identified emerging issues and their resolution; designed business solutions, processed improvements and standard procedures; planned and organized work, set team goals, assigned work deadlines, established priorities, assured compliance with all statutory and regulatory requirements; created and disseminated various reports; liaison between headquarters and sub-contractors; attended weekly meetings with client and other key personnel officials.

Department of Homeland Security/Transportation Security Administration; Arlington, VA; NCS Pearson; 09/02-01/03

Senior Trainer (contract)- Provided stand-up classroom training and development for HR field representatives at airports throughout the country and headquarters staff; designed, delivered, implemented and evaluated soft skills and technical training; analyzed training needs; developed documentation formats and procedural manuals for standardization throughout the company; developed training materials; created and maintained monthly training calendar.

HR Generalist (contract) –Served as liaison between TSA headquarters and field operations; provided employee relations services to 72,000 HR representatives, airport officials, and employees to include but not limited to application process, Federal benefits, compensation, staffing, policy interpretation; researched policies and procedures in order to provide solutions/recommendations; delivered customer service to maintain customer satisfaction; served as a resource to command center with regard to assessments, orientation, re-scoring, benefits and other TSA matters; prepared and submitted daily reports.

The Society for Human Resource Management, Alexandria, VA (06/01-11/01)

Sr. Human Resources Generalist (contract)– Provided assistance to Director in researching, compiling and managing special projects, i.e., budget, forecast, 5500 reports, compensation; proposed staffing, etc.; managed full life-cycle recruiting functions; conducted background and reference checks; negotiated salaries for new hires and employees; liaison to various temporary agencies; filled temporary and full-time regular positions; developed, revised, administered and facilitated new hire orientation; developed and revised policies; created and distributed reports on recruitment and selection, training and development and other reports as assigned.

Union Labor Life Insurance Company, Washington, DC (09/00-06/01)

Corporate Trainer (contract) - Managed nationwide eLearning program; developed and implemented pilot program for "ULLICO University" e-Learning project; created and managed budget; consulted with and selected vendors, courses, and participants; created marketing, training, and communication materials; developed, delivered, administered, and evaluated in-house training and leadership development; conducted needs assessments, collected data, evaluated results & conferred with management and staff to identify specific skill/knowledge gaps, training objectives, work situations, and changes in policies and procedures; supervised development of corporate training tracking system; served as information clearinghouse for training and career development resources; assessed the effectiveness of company training through defined metrics and participant feedback; assisted Training Manager in securing and managing subject matter experts, instructors and other resources (internal or external) as needed; coordinated training schedule and formulated teaching outline and determined instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops; coordinated, implemented and evaluated e-learning project; conducted stand-up classroom training sessions; provided assistance to organizational alignment committees.

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Atlantic Shores Retirement Community, Virginia Beach, VA (09/98-08/00)

Director of Human Resources –Developed and implemented all HR activities for start-up operation; administered benefit programs; negotiated benefit contracts; provided troubleshooting for benefit and payroll issues; served as consultant and advisor to department heads on staffing needs, hiring decisions, employee relations, disciplinary, and personnel policies; developed and revised personnel policies and procedures; coordinated transfer of employees; monitored unemployment compensation claims and represented company in appeals hearings; developed and managed safety committee; investigated and mediated employee grievances; counseled employees; established procedures for orientation and exit interviews; processed FMLA, STD and workers compensation requests; developed and facilitated training programs for supervisory and non-supervisory personnel; created training materials.

ASI/General Electric Call Center, Norfolk, VA (05/97-09/98)

Training Manager Developed and implemented curricula and programs for all employees; supervised and coached trainers; identified core competencies and developed programs; consulted with supervisor to identify ongoing training required; recommended delivery systems; administered database for tracking programs; maintained course materials and employee training records; managed budget; interviewed and selected trainers; created training materials; coordinated out source training; developed and implemented measures to monitor training effectiveness.

Navy Exchange Service Command (NEXCOM), Virginia Beach, VA (07/93-05/97)

Employee Development Specialist – Traveled extensively to Navy Exchanges throughout the country to deliver stand-up classroom training on various topics; designed, customized, and developed curriculum; facilitated various soft skills training courses including customer service, 7-Habits of Highly Effective People, leadership development, performance management, supervisory skills, change management, sexual harassment, etc.; interfaced with all levels of management & military officials; worked with department managers to identify training needs and deliver training products and services; monitored effectiveness of training programs; conducted need assessments; designed training tools and developed performance measurements; maintained course materials and employee training records; designed training tools and developed performance measurements.

Advance Auto Parts, Virginia Beach, VA, (09/91-06/93)

Regional Staffing Manager - Managed staffing and recruiting functions for multi unit (220 stores) retailer; conducted reference checks; consultant to store managers on HR issues; developed and implemented various recruitment and staffing procedures that enhanced workforce diversity; composed and placed recruitment advertisements; conducted wage and salary surveys; participated in job fairs; coordinated, organized, and conducted orientation; counseled employees on benefits; advised management and supervisors on all employee relations issues including EEO law and corporate policies/practices; reviewed and analyzed trends to develop or refine diversity, work-life, or other HR programs; advise partners and management on adverse actions; conduct adverse impact analyses; investigate EEO concerns; make recommendations and implement solutions based on issues investigation process, attend unemployment hearings, prepare summary report of employee relations issues; conducted training sessions on various topics; created training materials.

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