Customer Service Representative
Resume:
Bruce Brown
Bronx, NY ****9
Cell: 646-***-****
Email: ***************@*****.***
OBJECTIVE: Obtain a position at well known warehouse company that utilizes my experience and skills for the development of company, and a position in Customer Service where my extensive experience will be further developed and utilized, or a dedicated security guard with the experience in providing equipment and real property security and providing escort service.
SKILLS:
o Customer Service
o Proficient in WMS and warehouse operations
o Detail-oriented
o Good judgment
o Good team player
o Limited data entry skills
o Problem-solving skills
o Can delight customers, above and beyond the call of duty.
o Discusses products offered and ensures customer satisfaction
o Accurately captures customer information
o Completes supporting paperwork and data entry as required
o Certified Security Guard
o 8-hour pre assignment training course
o 16 hour training course
o Fireguard Preperatory training course
EDUCATION:
1985 H.S. Diploma: Camden County Voc-Tech Schools Pennsauken NJ
EMPLOYMENT:
5/11-6/11 Duie Plye, Westchester PA
Dock-Worker
• Operated a fork lift when necessary to complete my tasks
• Sorted and kept track of unloaded product
• Load and unload trailers consisting of anywhere from 4,000 to 12,000 pieces depending on product
9/ 08-5/11
WAL-MART Exton-Parkesburg PA
Warehouse Associate
• Responsible for routine picking, receiving, shipping and packing functions in accordance with established work processes.
• Operated material handling equipment as necessary.
• Lifted materials and boxes moving in and out of department.
• Resolving common issues or discrepancies on daily basis.
• Responsible for packing, picking and scanning orders using a palletzier.
• Responsible for using forklift to pull orders.
1/02-7/08 ACCOUNTEMPS Philadelphia PA
Warehouse Associate/Customer Service
• Responsible for using forklift to pull orders.
• Worked in the receiving and shipping department.
• Responsible for packing, picking and scanning orders using a palletzier.
• Handles incoming calls or inquiries from prospective customers or clients
2/00-1/02 ALAMO
Customer Service Representative
• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Tactfully handles confrontational or stressful interactions with the public
2/96-2/00- INDEPENDENCE BLUE CROSS
Customer Service Representative
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new policies.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.
• Generated repeat business through successful client follow-up.
9/90-2/96 CIGNA
Customer Service Representative
• Researching and writing comprehensive insurance estimates.
• Negotiation, communication, customer relations, follow up.
• Highly organized and efficient.
• Extremely capable manager and leader.
• Proficient in all phases of organizing and coordinating projects, meeting deadlines, and meeting budgets.
Contact this candidate