*** ***** ****

Apt *** Stamford

CT ,*****

Phone:914-***-****

House: 203-***-****

E-mail: c0wvz1@r.postjobfree.com

Education

CUNY Graduate School and Westchester community college

Computer Science, Mathematics, and Forensic French

Computer Science and Mathematics (2002)

Forensic French (2001)

• AS. in Telecommunication Technology (2007)

Work Experience

07/07 – Present TBSSHIPPING New York, NY

Information Management Associate for the Procurement, Legal, and Security Offices as well as providing tier II/III technical support to other information management associates.

Duties and tasks include but not limited to the following:

• Software support specialist

• Set up weekly video/audio conferences

• Specialist and deploy security related content to the Security Office’s web site.

• Providing support for desktop and notebook hardware and software, network infrastructure and corporate specific software.

• Providing Tier II/III technical support to the Regional Bureau Information Managers, the Information Management Associates, the Country Office LAN Managers, and the Office Technology Coordinators.

• Maintenance of network facilities, including DHCP, Access Points troubleshooting, site surveying, DNS, and PROXY services.

• Troubleshooting OS related issues encompassing Windows XP and Vista SP1 and resolving issues via creating the appropriate registry fixes and merging the solution into current registry.

• Installation, configuration, and troubleshooting of personal computer hardware and software, including corporate standard desktop applications such as Microsoft Office 2007, Symantec Endpoint Protection, and Checkpoint/Cisco VNP clients.

• Removal of hidden root kits and virus/Trojans using forensic toolkits via analysis of services/programs initiated upon login and sharing this information with regional bureau information managers as well as the country office LAN managers.

• Performed regular update of personal computer hardware and software via installation of security patches and updates.

• Assisted in implementing LAN upgrades and infrastructure modifications and repairs.

Systems Administrator ( Win environment)

Technical Support Analyst Levels II/III

Provide onsite and offsite technical support in solving advanced information technology issues for clients who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution.

Duties and Tasks

• Provide direct support to escalated user requests and/or problems that cannot be resolved by the Help Desk Level I Technician.

• Perform hands on fixes at server and desktop level including installing and upgrading software, installing hardware and configuring systems and applications.

• Technical SharePoint focal point for the LSO/PSO/SO units and assisted the communications officers in creating the new UPC landing page, sub-sites, team calendars, logos as well as the document libraries.

• Provide data entry into Help Desk software in regard to solutions, knowledge base, and history of call.

• Document, track, and monitor the problem to ensure a timely resolution.

• Identify research, troubleshoot and resolve advanced problems related to passwords, security, email, printing, workstation operating systems, network infrastructure, and rights.

• Provide advanced maintenance and support for hardware and software to end users on a variety of issues.

• Provide expert technical support on hardware and software applications used by the organization.

• Assist the Network Services Manager in making recommendations for improvements to computer hardware and software.

• Prepare and maintain documentation on procedures for distribution to fellow teammates and end-users.

• Manage large projects at the request of Network Services Manager.

• Manage, mentor, and train Help Desk Level I and II Technicians.

Knowledge and Skills

• Expert knowledge in computer network troubleshooting.

• In depth knowledge and troubleshooting experience with the following Operating Systems: Windows 95, 98, NT, 2000, XP, Mac OS 9.0 through OS 10.5 client/server, and Sues Linux.

• .Net 2.0 and 3.0 development skills

• In depth knowledge of WSS and Microsoft Office SharePoint sever

• Assisted remote clients in troubleshooting VPN connectivity issues using Citrix SSL/VPN or Cisco VPN software.

• Connected to remote computers for troubleshooting analysis and resolution using various remote tools such as Log Mein and GoToMeeting.

• Created VLANs and VLAN trucking by connecting to the multiple.

• Activated/deactivated Ethernet jack ports by connecting to Cisco switches and disabling the corresponding client port for purposes of isolating the client machine, which is infected with malware from the network.

• Installed, configured, and troubleshoot all OS X versions in mixed Win/Mac environment.

• Built a Symantec Ghost Cast server to aid in distributing standard company images to laptops and desktops.

• Created a company standard OS X image for Mac PowerBooks and G5 desktops as well maintained the image with the latest software fixes and updates thereby facilitating the deployment of multiple hardware products.

• Expert in resolving and troubleshooting but not limited to various Mac OS X applications such as Office 2004, Office 2008, Adobe Creative Suite, Final Cut 6, QuarkExpress 7, etc.

• Managed and maintained RSA 2-factor authentication system as well as our PGP server, which was utilized for recovery of passphrases for whole-disk encryption.

• Viruses/Trojans, removable of malware executables, and monitor of TCP/IP activity including ports and resources being used.

• Intermediate knowledge in troubleshooting Citrix servers and Microsoft’s business application Great Plains

• Managed Windows Active Directory by creating/editing/deleting user accounts and configuring accounts to map to file servers via logon scripts.

• Reported spammers to their respective ISPs for abuse by studying emails headers.

• Utilized Group Policy to install patches and updates as well as to set certain restrictions on corporate desktop/laptops.

Languages

English and French

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