ROBERT Z. THOMPSON

CLEARANCE: TOP SECRET / SSBI

*** ******* *** **********, ** 36067 334-***-**** c0upgx@r.postjobfree.com

OBJECTIVE

COMMITMENT | LEADERSHIP

Professional Systems and Network Administrator with extensive leading-edge IT experience in delivering exceptional customer satisfaction and improving overall operations. Proficient in front-end and back-end operations, development and support. Skilled Administrator with proven ability to lead and motivate teams to maximize productivity. Technology savvy self-starter, adapt at moving into new environments and extrapolate from existing experience to be able to adapt to new technologies easily and can effectively work in concert with diverse groups.

KEY SKILLS

Windows Administration

Active Directory

Change Management Windows Security

Cisco Switches

Cisco PIX/ASA Firewalls Windows Server 2003/2008

AS 400 Systems

Server Backup

PROFESSIONAL EXPERIENCE

REGIONS FINANCIAL CORPORATION. -HOOVER, AL Sept 2011

PAYMENT OPERATIONS SYSTEMS ANALYST

Administered Production, Test and Development Servers for Payment Operations.

Maintained up to date knowledge about systems supplied by the vendors

Supported and installed software/hardware applications

Participated in the testing process through test review and analysis, and certification of software

Analyzed current systems software, proposed modifications, and new software for impact of procedures and standards

Evaluated new and existing software products

Installed and tested new item capture and reject repair applications across multiple sites

Installed Disaster Recovery System

Installed, setup, and tested Image Exchange

LEAR CORPORATION. -Montgomery, AL May 2011- Sept 2011

IS Manager

Night Shift

Assisted the IT Manager of day-shift on daily operations of the plant.

Maintaind data / user security via Active Directory.

Configured, Maintained and Tuned AS400 System to plant operations.

Project planning such as upgrading Network, Hardware, and Software as well as improving workflow.

Planned meetings with our vendors as to our Network and Hardware configurations and upgrades.

Managed all aspects of Tape backup including the testing of tapes using ArcServ Backup.

Maintained and Configured if necessary our network communications to corporate and to Hyundai Motor Manufacturing Alabama.

Documented all IT Policies and Procedures as to Sarbanes Oxley requirements.

RAYCOM MEDIA, INC. -Montgomery, AL Feb 2011 – April 2011

Network Administrator (Temp)

Configured and deployed around 30 Cisco ASA 5505 Firewalls to replace Cisco PIX 501's (End of Life Project) to news stations around the United States. This included the configuring of Access rules, NAT rules, VPN and Static Route Information. Also upgraded the IOS on these Cisco ASA Firewalls and Configured the VLAN (Interfaces).

Configured and Installed Cisco 2100 Series LAN Controllers and Cisco WAP Access points on the stations separate house network.

Configured and deployed Cisco 2100 Series LAN Controleers and Cisco WAP Access points at the stations on separate network.

Managed all corporate telecom including the ordering and setting up of all cellular devices including IPhones, Androids and BlackBerry’s. This included the employees email setup and sync with the corporate active sync server.

Configured and Deployed Polycom HDX 6000 Voice and Video communication devices.

Maintained inventory of all devices and IP and Data information in Microsoft Sharepoint.

UNISYS (DEPT OF DEFENSE) -Montgomery, AL May 2009 –Sept 2010

Systems Analyst II - Contract

Provided centralized Remote Systems Administration support to Systems Management Center Montgomery.

Responsible for providing Microsoft 2003/2008 and HP-UX systems administration support to over 60 servers worldwide supporting GCSS-AF applications to include LOGMOD, ARMS, and MDS as well as Medical Health Care Systems worldwide.

Performs system security checks, system monitoring, database backup checks, checks of open trouble tickets, document problems encountered using Remedy ARS ticketing system, answer customer calls, capturing and analyzing system performance metrics and monitoring user activities.

Manages Unix/Windows environments, Unisys client-server resources to include executive software management, disk back-up, user services, security management, configuration management and application integration support for client-server platforms.

Worked with Various Cisco Devices Ranging from Cisco 2960 Switches and Cisco 2000 and 3000 Series Routers. Configured the devices for IP Addressing, Gateway, Host name etc.

Loaded Windows Server 2008 onto Dell Servers and configured the NICs with their appropriate IP Reservations and sent out to appropriate Airforce bases.

Monitors system performance to identify and correct performance problems.

Performs commercial off-the-shelf (COTS) software and hardware tests to determine applicability to enhance system performance.

Configured IIS Services with certificates and using SSL / TLS.

Configured Cisco Call Manager for the helpdesk, including issuing numbers, and training users.

Monitor systems performance, system availability, transactions processed and user response times on a daily, weekly and monthly basis.

Provides daily performance statistics and workload balancing recommendations to SMC Montgomery operations managers.

Worked with VMware servers that were running Windows Server 2003 and 2008 as well as VMware devices that were configured with Windows XP.

Analyze current and projected workloads as basis for long-range capacity planning to assess hardware limitations and capabilities for new and/or increased workloads. Provide recommended procedures for integrating new workloads onto the computer systems.

Experience with using DISA STIGS and documentation associated.

Logs and track all problems in the SMC Montgomery Remedy Trouble Management System. Evaluates reported customer problems and provide problem reports and analysis.

Use processes, procedures, and hardware/software 'tools' or 'utility' suites such as Sitescope, Formula, Tivoli, HP Open View, etc., chosen and established by the DoD.

GENERAL DYNAMICS IT. -Montgomery, AL Oct 2008 – May 2009

Systems Engineer - Contract

Installed, Configured and Tuned IBM Websphere and Maximo applications on Windows Server 2008.

Created sophisticated Oracle databases for IBM Maximo.

Setup, Configured and Maintained IBMs Intrusion Detection System on the GDIT Network and also performed vulnerability scans.

Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment.

Administered multi-server and Multi workstation environments.

Windows 2003/2008/NT LAN, 100+ workstations and 100+ end-users.

Recommended, evaluated and purchased IT assets.

Maintained inventory of IT assets in Sharepoint and with asset tags.

Used backup exec as the Enterprise backups for our servers.

Designed and implemented multi-node network expansion.

Implemented Internet proxy/firewall and monitoring solution.

Symantec Ghost used to backup PC's and restore them.

Maintained system tape backups and implemented disaster recovery plan.

Maintained all servers, PC’s, workstations and network printers.

Help Desk / End-user support for hardware, software and Windows operating systems.

Produced system/network documentation, SOP’s and IT policies.

Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.

NORTHROP GRUMMAN IT (DOD) – Montgomery, AL June 2007 – October 2008 Senior Systems Engineer (CITS and MSD/IT Roles)

Provided Tier-III world-wide support of all US Air Force Combat Information Transport System (CITS) projects, applications and hardware. This included all Cisco products, Veritas, all NetIQ applications, Bluecoat proxies, Secure Computing firewalls, Secure Logix ETM appliances, Oracle, Remedy ARS, Smarts-In-Charge, Spectracom, Symantec, and Generation II wireless solutions.

Analyzed and resolved technical issues for customers via telephone and email.

Utilized Remedy ticketing system as well as using knowledge database for procedures.

Evaluated and implemented security tools such as (Sniffer Pro) and methods in regards to network security issues of intrusion administration, information assurance and firewalls.

Evaluated, tested, and analyzed multiple installation and configuration update documents DoD Time Compliant Technical Orders (TCTO) and notified management of the need to install these necessary patches to satisfy these TCTO’s.

Knowledgeable of Government regulations, manuals, technical orders, standards, and engineering publications.

Installed and maintained SQL Server databases to include monitoring the databases with logs and server reports.

Worked with a variety of OS’s: Windows Server 2003/2000/NT, Windows Vista/XP/ ME/2000.

Performed on USAF FRAPPE (Firewall Refurbishment and Perimeter Performance Enhancer project), which deployed Secure Computing’s Sidewinder firewalls to all US Air Force, Air National Guard and TDC bases worldwide.

This included the Infrastructure design, configuration and implementation to tailor the specific needs of each MAJCOM.

In addition to the Firewalls project, installed and maintained Enterprise Telephony Management (ETM) support for USAF. This provided the Air Force with its first ever firewall for telephony.

Worked closely with on-site and off-site government counterparts at every Air force Base including overseas (CENTCOM, CENTAF) and other contractor representatives, as well as working with the program management office at Hanscom, AFB.

o MSD / IT Responsibilities

Improving the processes of the Call center, and developing documents that helped the team and the customers.

Provided ongoing management, training and technical assistance for 350+ Maxwell/Gunter CSAs; maintained CSA appointment letters; and hosted quarterly IT training and information briefings.

Maxwell Support Division’s Information Technology Helpdesk section (MSD/ITSU) served Maxwell Air Force Base, Air University, the 42d Air Base Wing and tenant organizations and is responsible for the installation and administration of over 10,000 Workstations on 6-Exchange Servers.

Provided ongoing support and maintenance of network, server, hardware, software and Client Support Administrator (CSA) issues in accordance with AFI 33-115v1, AFI 33-115v2, AFI 33-119 and AFMAN 33-223.

Responsible for initial response to network, hardware and software trouble calls. Responded to email, phone and service window requests to create, update or delete network user accounts.

Maintained the Exchange server and managed all new install projects for servers, switches, and other network resources.

Developed user manuals and support documentation for installation of equipment. Participated in the weekly backup and restore of network data with VERITAS Backup Exec 10.0. Administer ACT! 2000 database of 30,000 contacts with weekly synchronization.

Coordinated a multitude of conference calls with various government officials via-phone in the AETC MAJCOM.

Operating Systems Used: Windows 20002003/NT/XP/DOS.

UNITED STATES ARMY. - Montgomery, AL March 2004 – June 2008

Sergeant – Signal Communications Sergeant

Assigned to the 206th Transportation Company, Det 1 in Montgomery, Alabama. Mobilized, then deployed to Tallil Airbase in Iraq from 2/05-4/06. Provided gun truck escort to military companies and third-party suppliers in Iraq and Kuwait. Worked at the Visitor Control Center on Tallil escorting personnel to various work sites on post.

Squad Leader in charge of six squad members. Responsible for day to day supervision and administration, assuring proper daily uniform preparation, organized the squad prior to meetings and drills.

Processed all the units’ files, including medical, payroll, leave requests and established personnel records for each soldier.

Established the first private internet service for 50+ Soldiers in Tallil, Iraq. This Included the selection, purchase, setup and administration of internet service.

Equipment Used: Fortigate 60 Antivirus/Firewall Box, Netgear 24 Port 10/100/1000 Switch, Buffalo Wireless access points, Cat5e/6 cabling.

KNOLOGY INC. - Montgomery, AL Sept 2005 – June 2007

CST II Service Technician

Installed, repaired, supported and relocated data and voice communications equipment and systems. Installed, tested and maintained telephone sets, jacks, switches and modems as well as coaxial cabling.

Troubleshot service malfunctions and equipment breakdowns (such as the loss of signal, open facilities, and defective equipment) by evaluating, coordinating, and resolving telecommunications problems.

Processed customer orders for the installation of initial voice, video and data communication services as well as service orders for the maintenance and repair of communications equipment and circuits (such as scheduling services, making cable assignments, and completing related records).

Installed cabling and other equipment in accordance with accepted FTC regulations.

Maintained network documentation and equipment specifications.

Maintained and modified operating procedures and standards for documentation.

GLOVIS ALABAMA L.L.C. –Montgomery, AL Dec 2004 – Sept 2005

Systems Administrator

Document network procedures and system configurations

Maintain current inventory of all Network assets, purchase history and warranty data

Participated in Network Operations Planning

Installed, maintained, and configured all voice and data communication circuits, Wireless Networks, LAN/WAN hardware and Cabling as well as all Cisco Switches and Firewalls.

Performed all data backups and restores of servers.

Monitored and Resolved LAN/WAN performance, health and security issues.

Installed, maintained and configured all Cisco VoIP Phone and voice mail systems

Developed and tested new technical solutions to technical issues.

EDUCATION

Wallace Community College – Pursuing Associate- Major – Information Systems

United States Army (Technical) Communications – Fort Leonard Wood, Missouri

CERTIFICATIONS

COMPTIA SECURITY +

MICROSOFT CERTIFIED PROFESSIONAL (MCP)

HP-UX 11I V3 SYSTEMS ADMINISTRATION CERTIFICATION (HPCP)

NCTI- HYBRID FIBER COAX CERTIFICATION

CLIENT SUPPORT ADMINISTRATOR (CSA – MAXWELL, AFB)

PROFESSIONAL DEVELOPMENT

Systar BAM Monitoring System (Systar)

Windows Server 2008 Installation & Configuration Class

IBM Maximo/Websphere Installation on Windows Server 2003

IBM Maximo/Websphere Installation on Win Server 2003

HBSS Server Install Training (McAfee Trained)

Annual OPSEC Awareness

DoD Information Assurance

DoD Security Basics

Sidewinder Firewall (Secure Computing)

Cisco Agent Desktop

Cisco IP Communicator

Cisco Works

Cisco Networking

Client Support Administrator

NCTI Hybrid Fiber Coax - Signal Communications (Army)

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