Tameca Dortch

** ***** *** ***. *

Bloomington, IL. 61705

309-***-****

OBJECTIVE: To obtain a challenging position that will provide for career advancement and opportunity to fully utilize my skills, abilities and experience.

SKILLS

• Comfortable consulting with clients to determine their needs and priorities.

• Excellent telephone presence and effective interpersonal skills.

• Quick learner; great ability to grasp and understand information presented

• Ability to maintain and meet time requirements in a fast paced environment.

• Extremely hardworking and dedicated to enhancing skills in productive relations with peers, staff and management.

• Computer literacy in Microsoft Word, Outlook, Excel and DAS systems

EXPERIENCE

Customer Service/Collections/Sales June 2001 - Sep. 2010

AT&T, Chicago, IL-

• Handled inbound calls concerning products and services relating to telecommunications such as processing orders and electronic payments.

• Coordinated troubleshooting and provided support to supervisors.

• Resolved billing issues and disputes, made customer callbacks and performed extensive data entry.

• Excellent reputation with the consumers as a competent and knowledgeable professional.

• Superior customer relations with proven ability to diffuse irate customers and accurately assist in customers needs.

• Skilled in retention, proposal and presentation, strategic planning, team leadership and business development.

• Met daily and monthly quotas in AT&T’s product line; High speed DSL, Uverse, AT&T long distance, AT&T wireless and Dish Network.

Survey Specialist July 1999 - May 2001

Abts Associates, Chicago, IL-

• Handled outbound calls on behalf of the Center for Disease Control and Prevention.

• Gathered information from clients regarding vaccines for children ages 3 to 12 yrs.

• Cross-trained staff to be effective back-ups.

EDUCATION

H.S. Diploma, Accounting and Bookkeeping June 1998

Dunbar Vocational Career Academy

References available upon request