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Customer Service Manager

Location:
Cleveland, OH
Posted:
June 08, 2012

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Resume:

SHAUNA CAPUTI

*** **** *** ******

Berea, Ohio **017

607-***-****

Email: bxe2ar@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Accurately managed a cash draw while managing customers needs and inquires

• Managed staff and job duties performed

• Excellent productive in a high volume, high stress, environment

WORK HISTORY

Assistant Manager/ Pizza chef

The Birdwalk Restaurant

Ellicottville, NY 14731

February 2006 – March 2011

• Excel in producing and cooking outstanding pizzas in a short period time

• Manage and over look all job duties performed through out the restaurant

• Effectively handle large volume of orders at any given moment

• Perform with high degree of accuracy

• Reduce amount of customer complaints with excellent performance

• Achieve high productive output while maintaining high quality

Catering Service Assistant/ Food Service Assistant

United Health Services

Wilson Memorial Hospital

Johnson City NY,13790

May 2010 – February 2011

• Accurately and confidently arrange and set up business party buffet choice

• Achieve high productive service and customer service through high quality

• Improve service through personality

• Serve accurate temperature food and put a smile on patients, doctors, and customers

Food Preparer/ Counter Person

Mcdonalds

Cheektowaga, NY 14720

September 2006 – July 2007

Food Preparer and Counter Person

• Improve the effectiveness of communications and interactions with others

• Communicate confidently with superiors, peers and subordinates

• Make sound decisions under pressure

• Plan, organize and compete takes in the shortest, most efficient manner

EDUCATION

Heart to Heart Care Center

Cleveland, Ohio

Successfully completed Nurse Aide Training, Certified Nursing Aide

Cuyahoga Community College

Parma, Ohio

Practical Nursing credits towards an Associates

Ridley Lowell

Binghamton, New York

Medical Assistant certification

Erie Community College

Buffalo, New York

Business Management credits towards an Associates

BOCES

Ellicottville, NY 14731

High School Graduation

REFRENCES

Laurie Barrett

Restaurant Owner

The Birdwalk Restaurant

5816 Route 242 E

Ellicottville, NY 14731

716-***-****

Robert Hollowell

Opening Manager

McDonalds

Cheektowaga, NY 14720

954-***-****

Dawn Caputi

Sales Coordinator

Foseco Inc

20200 Sheldon Road

Brookpark, Oh 14242

440-***-****



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