MONICA FLORES

**** ****** ***** **.

Corona, CA *2881

E-mail: bwh218@r.postjobfree.com Mobile: 562-***-****

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SUMMARY

** ***** ***** ** ********** in all aspects of administrative operational duties with the last fourteen years as a Bilingual Office Manager for a Gastroenterologist Specialist. I can effectively lead and motivate staff to achieve goals set to ensure service quality. Effective in initiating and implementing procedures and policies which dramatically improved efficiency and increased cash flow. Very knowledgeable with different insurance types and contracts.

Improved patient satisfaction Training, Coaching, and Mentoring Complaint/Inquiry Resolution

Excellent communication skills Interact well with staff and physicians Process Improvement

Fluent in English & Spanish Performance Management and Appraisal Budgeting and cost reduction

PROFESSIONAL EXPERIENCE

Behrooz Ahmadi, M.D F.A.C.G (Gastroenterologist) La Palma, CA 1998 – present

Office Manager

• Manage front and back office staff while overseeing the day to day operations to ensure service quality.

• Insure all communication, documentation are completed in a professional manner and in a timely fashion.

• Supervise the Doctor’s schedule to ensure complete utilization use of his time.

• Ensure preparation of the patient’s files prepped accurately, including eligibility and benefits.

• Oversee and approve billing, A/P, authorization requests, appointment scheduling and release of medical

information.

• Perform all payment posting, collections, A/R, deposits, credentialing, contracting, purchasing and payroll.

• Increase collections ratio by 45%.

• Experienced in grievances and malpractice claims resolutions.

• Implementation of Quick-Books, Electronic Medical Records, Billing and Electronic prescribing.

• Applied for physician incentives/tracking meaningful use.

I worked for a variety of medical groups including Family Practice, OB/GYN and Workmen’s-Comp. 1983 – 1998

Professional Medical Assistant

My duties included, but not limited to front and back office, billing, collections, request authorizations, posting payments

and many other functions.

TRAINING/COURSEWORK

• Study of anatomy and physiology, Cerritos College – Norwalk, CA

• Medical Assistant Administrative and Back Office, Regional Occupational Program – Norwalk, CA

• Certified Nursing Assistant, Regional Occupational Program – Norwalk, CA

COMPUTER SKILLS

• M.S Word, Windows and Excel

• Raintree System

• Practice Fusion

• Kareo

• Medisoft

• Quick Books

o REFERENCES UPON REQUEST

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