Customer Service Manager

Thomas Andrew Freeman

*************@*****.***

*** ***** ******* ****** 407-***-**** Home Altamonte Springs, FL 32714 502-***-**** Cell

Objective: To acquire a challenging position where my past achievements, experience, education will be most fully utilized.

Education: Kentucky State University Frankfort, KY

Bachelor of Arts in

Education

Key Skills

• Hospitality & Culinary Management

• Front- & Back-of-House Operations

• Budgeting & Cost Controls

• QSR Menu Development

• Teambuilding/Training/Supervision

• Safety/Sanitation/Quality Controls

• Vendor/Inventory Management

• 8 years of customer service experience • Guest Service Excellence

• Multiunit Operations

• Strategic Marketing & Sales

• Payroll/P&L Management

• Profit & Growth Strategies

• Restaurant & Kitchen Design Strong

• Creative problem solving skills and decision making skills

Experience:

Walt Disney World Resort Orlando, FL

Restaurant/Retail Guest Service Manager 12/06 to Present

•Demonstrated leadership, development, support, and motivation to 50 unionize

 cast members, creating a positive environment that encourages ownership and

Accountability

•Monitor and ensure exceptional food quality and presentation while continually

Working to ensure exceptional guest service

Citigroup Louisville, KY

Collections/Customer Service Agent 9/05 to 12/06

• phoned customers and persuade them to pay amount delinquent, or make other payment arrangements.

• Kept up to date status on delinquent accounts.

• Achieve 100% of collections goals monthly

Walt Disney World Resort Orlando, FL

Hospitality Host/Entertainment (Paid Internship) 05/04 to 05/05

• Demonstrated adaptability and flexibility.

• Trained cast members for their specific roles.

• Communicated effectively with guests, other departments, and cast members to ensure quality service.

• Safe food handling skills in both food processing and preparation.

Page 2 Thomas Freeman

Extracurricular

Activities Team captain of both the cross-country and track team.

Member of the following:

• Newspaper Club

• Year Book Club

• Education Club

Honors &

Awards

• Student-Athlete of the year award, 2002

• Mike McDaniel Scholar-Athlete Award , 2002

• Deans List Award (4 Years Consecutive)

• Disney’s Manager of the Year Award, 2007

Training &

Certifications

• ServSafe Certified, 2007

References Available upon request.

Contact this candidate