Heather D. Sullivan
College address:
Blacksburg, VA 24060
********@**.***
Permanent address:
Fredericksburg, VA 22405
Objective Seeking a challenging position utilizing my scientific research, mathematical and laboratory skills
Education Bachelor of Science in Biology, May 2011
Virginia Polytechnic Institute & State University (Virginia Tech)
Blacksburg, Virginia
GPA: 3.0
Coursework
Organic Chemistry w/ Lab I & II
Cell & Molecular Biology
Biotechnology Applications
General Microbiology
Parasitology w/ Lab
Genetics
General Chemistry I & II
Insect Biology
Ecology
Biological Statistics
Physics w/ Lab I & II
Calculus I & II
Zoology
Principles of Biology I & II
Lab Skills
Gram Stain Procedure
Cultured Bacterial and Fungal Colonies
Media Preparation
pH Calibration
Chromatography
Calorimetry
Techniques for Bacterial Identification
Tests for Antibiotic Resistant Bacteria
Dilutions
Aseptic Technique
Liquid-liquid Extraction
Maintenance of Laboratory Notebooks
Computer Skills
MiniTab
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Experience Customer Service Representative
Alumni Hall – Virginia Tech September 2009 – present
Strong sales ability and proficient PC skills
Assisted with marketing plans to increase sales
Work well in a goal oriented, fast-paced work environment
Special Projects
Creative Dimension Group, Inc. May 2007 – present
Through observation, helped to save administration time for bidding and job assignments
Helped to design management reports for cost analysis from an operating system enabling management quick access to job costs and operating margin data
Cashier
Vinny’s Italian Grill and Pizzeria February 2006 – May 2007
Trained on and used excellent customer service practices in a fast paced work environment
Worked 25 or more hours per week in summers; worked 15 hours per week during school year
As the lead cashier, worked to create a tip system where the cashiers could receive tips for carry out services