Customer Service Administrative Assistant

DAVID P. TUCKER

**** ******** ****., ***. *** | St. Louis, MO 63108 | Cell: 662-***-**** | *******@*******.*** | www.linkedin.com/in/davidptucker12183

OBJECTIVE

Administrative Support Professional seeks the position of Administrative Assistant with Serenity Staffing, LLC. I am very interested in moving to Austin, TX for employment.

SUMMARY of QUALIFICATIONS

● 10-Plus Years of Administrative/Clerical Skills ● Customer Service Manner

● Computer Skills in Microsoft Office Suite ● Organizational Skills

● Type 50 to 60 Words Per Minute ● Handling Multiple Tasks

● 4,000 to 8,000 Keystrokes Per Hour ● Effective Communication Skills

EXPERIENCE

Office Team, St. Louis, MO

Temporary Worker

October 2010-February 2011

Participated in a couple of assignments for staffing agency.

• October 28-30, 2010 Worked registration and room set-up for the PriMed Access and American College of Physicians Conference.

• January 31, 2011 Served as a File Clerk for the St. Louis Regional Chamber & Growth Association.

The Consortium for Graduate Study in Management, St. Louis, MO

Recruiting Associate and Receptionist/Administrative Assistant

June 2008-August 2010

Provided comprehensive administrative support to the Recruiting Department as well as other departments.

• Delivered excellent customer service to potential applicants by answering phone calls and managing Recruiting Department email inbox.

• Assisted in processing applications to ensure complete transcripts, exam scores, evaluation forms, and other materials were included in each applicant’s file before being transferred to one of 17 member schools.

• Managed department inventory of marketing brochures, give-a-way items, and office supplies.

• Input data from 15 to 20 recruiting events and send follow-up correspondence.

• Managed postage log of all outgoing business mail and coordinated with Washington University in St. Louis Mail Service Center to ensure timely processing of all mail.

The Center of Clayton, Clayton, MO

Fitness Attendant August 2007-May 2008

Maintained safe and healthy exercise environment within Fitness Department.

• Delivered excellent customer service to members and patrons.

• Performed routine maintenance and cleaning of equipment, machines, and fitness areas.

• Informed supervisor of all positive and negative information regarding customer feedback, physical facility, maintenance, safety concerns, staff, or general public.

Ralph Eglin Wafer, AIA Architecture & Planning, St. Louis, MO

Office Manager October 2006-June 2007

Handled most of the duties for and around office.

• Prepared letters, meeting notes/field reports, invoices, accounting reports, and e-mails.

• Copied and filed documents.

• Kept track of bills/expenses.

• Ordered office supplies and managed inventory.

EDUCATION

Lane College, Jackson, TN. 2001-2005

B.A. in Mass Communication, Summa cum Laude (GPA: 4.0).

REFERENCES: Available Upon Request.

Additional Information (i.e. Gaps in Employment)

Since parting ways with The Consortium for Graduate Study in Management in August 2010 and in between assignments with Office Team, I have been staying active by pursuing a lot of volunteer opportunities, which has been helping me keep my administrative support skills sharp. It has also given me the opportunity to learn some new skills as well. Here’s a summary of what I have been doing at some these non-profits.

Missouri Botanical Garden, St. Louis, MO

Volunteer December 2010-present

Providing administrative support to the Volunteer Programs Office.

• Entering in volunteer and demographic information into a specialized Access database.

• Assembling Volunteer Information Packets for new volunteers.

• Copying documents.

Child Day Care Association, St. Louis, MO

Volunteer December 2010-present

Providing administrative support to organization.

• Operating switchboard.

• Compiling summary reports and entering data into Word, Excel, and Work Life System (an online database).

• Posting accounts payable and receivable into Sage MAS 90.

• Putting deposits together and passing them over to the Accounting Department.

St. Patrick Center, St. Louis, MO

Volunteer October 2010-present

Providing administrative support to various departments within organization.

• Entering in client notes into organization’s online system for counselors in the Housing Resources Department.

• Organizing and shredding files for the Shamrock Club.

• Assisting in mailings.

• Copying/filing documents for different departments.

• Attending to the needs of clients who come to speak with their caseworkers, seeking utility assistance, and housing/renting needs.

In addition to that, I have been attending a networking organization called GO! Network (www.gonetworktstl.com). It is for business professionals who are in transition. It offers a weekly series of seminars, workshops, and job fairs to help people find employment and entrepreneurial opportunities. The seminars and workshops cover topics like networking, personal branding, using social media, resume building, and interviewing. This has been truly helpful to me during my time of transition. It also provides an opportunity to connect with my peers and see how they are doing in their search for possible employment.

Contact this candidate