Administrative Assistant Manager Customer Service
**** *** ***** ***., ***. C-*, Forest Park, GA 30297
email@example.com, cell (571) ***-****
Booz Allen Hamilton, Arlington, VA
Engineering & Operations,
Acquisition & Program Management,
Senior Consultant, w/DoD Secret Clearance & Department of Homeland
Security (DHS), Science & Technology (S&T) Suitability.
Contractor Support to Acquisition Support & Operations Analysis (ASOA) Director of Systems
Engineering/Acting Director of Capstone Analysis & Requirements office (CAR) and Staff,
Washington, DC. Office management. Provide administrative support Director staff as requested.
Including coordinating and scheduling travel arrangements; preparing weekly staff meeting
agenda; Travel Authorizations and Expense Reports; maintaining and updating the
Director’s calendar; coordinating and scheduling new appointments; copying/printing/distributing
presentations and materials required for meetings; organizing and maintaining paper and electronic
files; mail stop point of contact; shipping via scan/email, postal mail or Fed-Ex; organizing
documents requiring the Director’s signature; updating contact lists; assist with personnel issues;
point of contact for IT and facilities requests; special projects as needed.
Defense Group, Inc. (DGI), Washington, DC
Department of Homeland Security, (DHS)
Domestic Nuclear Detection Office, (DNDO)
Transformational and Applied Research Directorate (TARD)
Resource Manager, w/DoD Secret Clearance & DHS DNDO Suitability.
Process Procurement Request’s (PR’s), (formulation/execution). Maintain
and track Directorate’s funding/spend plan. Monitor and assist with payment of services/products
by Commercial Invoice via MarkView or Federal Government Intra-Governmental
Payment and Collection (IPAC’s). Review, Analyze, and update Undelivered Order (UDO)
Reports. Provide contract support to Program Managers as requested. Provide the Budget &
Finance Office with the Directorate’s data required to answer Congressional and/or DHS
Headquarters Data Calls. Assist with other Directorate’s budget issues as required.
Product Acquisition and Deployment Directorate, (PADD)
Administrative Assistant/Office Manager, w/DoD Secret Clearance & DHS/DNDO
Office management. Provide administrative support to the Deputy Assistant Directors (DAD’s) in the Product Acquisition & Deployment Directorate and other PADD staff as directed. This support includes but is not limited to: coordinating and scheduling travel arrangements for the DAD’s and PADD staff; preparing FedTraveler Travel Authorizations and Expense Reports; preparing purchase requisitions in PRISM; maintaining and updating the DAD’s daily, weekly and monthly calendar; coordinating and scheduling new appointments; copying briefings and other materials required for meetings; copying and distributing documents to PADD and other Client staff; preparing draft correspondence; coordinating organizing and maintaining paper and electronic files; coordinating and shipping documents to external Client activities via email, postal mail or Fed-EX; coordinate and organizing documents requiring the DAD’s signature; coordinating approval of time sheets for the DAD’s and PADD staff ; answering phone calls to the DAD’s; recording and maintaining messages for the DAD’s; coordinating with the PADD Assistant Director’s Executive Assistant to provide administrative support to the Assistant Director.
Weston Solutions, Inc., Washington, DC
Manage office facility.
Executive Assistant support to the Senior Vice President, Manager, Business Development
Division, the Vice President of Real Estate, the Director of Government and International
Relations, the Real Estate Acquisition and Development Manager, senior level employees.,
Corporate o ffice liaison. Update calendars, document assembly, conference room/meeting
scheduling. Maintain Business Continuity Planning database; support
Human Resources/Recruiting with new hire processing/orientation. Process and coordinate
Expense account statements, timesheets and billing. Support finance management.
Update/maintain files. Make travel arrangements. Manage and coordinate maintenance and
service of computers, telephones, copiers, printers. Maintain supply inventory and order supplies.
Client and vendor contact.
Sparks Personnel, Tysons Corner, VA
Administrative Assistant, Temporary
Bearing Point for Secretary of the Air Force/International Affairs, Rosslyn, VA
Administrative Assistant, Active DoD Security Clearance, Secret, Pentagon support to Air Force
Division Chief and senior staff; Decision Agent/DMS Messaging; eMTS Government
Time/Attendance; FAST/DTS Military Orders/Travel; WorkFlow Administrator; division point
of contact/go-to for general administrative activities and requirements.
SIWEL Consulting, Inc., New York, NY
Administrative Assistant, Temporary
Lockheed Martin/Northrup Grumman, Chantilly, VA
Administrative Assistant, Active DoD Security Clearance, Secret, for TMIP/Theater Medical
Information Program. Compile and prepare reports, deliverable to client. Support the operational
and technical tasks of TMIP Test Department, Program Management, Human Resources,
NRI Staffing, Annandale, VA
Administrative Assistant, Temporary
The Mills Corporation, Rosslyn/Arlington, VA
Administrative Assistant to Group Vice President Development Division. Second Assistant to
Senior Vice President. Manage daily calendar, travel arrangements, expense account statements.
Screen phone calls. Prepare documents, presentations. Maintain confidential plans, drawings,
files, sketches. Manage personal business as needed.
EDSI/MCPD (Engineering/Documentation Systems, Inc. /Marine Corps
Programs Department), Stafford, VA
Office Manager (7/26/01-9/23/05)
Facility Security Officer (FSO), 5/6/04-6/15/05
Assistant FSO, 6/15/05-9/23/05.
Joint Personnel Adjudication System, (JPAS) trained. Industrial Security responsibilities;
Industrial Security Association Member, Northern Virginia and Quantico.
Coordinated and set–up new office location, Dumfries, VA and Stafford, VA. Managed facilities
set-up. Supported the operational and technical administrative tasks of Human Resources and
Accounting for detachment offices. In-processed and oriented new employees, providing new hire
paperwork, office keys, and seating requirements. Proofread and coordinated
staff timesheets, expense account statements, vendor invoices/accounts payable, petty
cash reconciliation. Liaison to government client.
Maintained supply inventory and ordered supplies. Assisted with presentation/document
preparation. Managed maintenance and service of computers, telephones, copiers, printers and fax
Administrative Assistant, managed conference room calendar, planned meetings, set
appointments, arranged travel, greeted visitors/receptionist.
DMR Consulting/now Fujitsu Consulting, Chantilly, VA
Office Manager/Administrative Assistant (2/01-7/05/01)
Supported US Commercial Market Segment and Government Teams. Updated automated
operational systems databases, supporting Resource Management/Recruiting Department.
Processed and coordinated expense account statements, timesheets and billing, supporting finance
management. Updated/maintained files, supporting Human Resources Department and
Management. Coordinated maintenance and service of computers, telephones, copiers, printers.
Maintained supply inventory and ordered supplies. Client and vendor contact.
DMR Consulting/now Fujitsu Consulting, Falls Church, VA
Team Lead, Administrative Support/Assistant to Finance
Admin. & SupportManager/Shared Services Council Member (10/00-2/01)
Workflow management of 10 person admin support staff and supervision of front
desk/reception. Tracked admin support staff vacation/leave. Accounts Payable/Accounts
Receivable support, invoice payment verification and processing, maintained AP/AR history
files. Shared Services Council member, (communities of practice group), identified standardized
processes and procedures. SSC developed the company Administrative Manual.
DMR Consulting/now Fujitsu Consulting, Falls Church, VA
Executive Assistant (7/99-10/00)
Administrative support to the Vice President, scheduled meetings/conference calls. Maintained
VP calendar, telephone/address and email contact lists. Screened calls. Assisted with
proposal/briefing preparation. Coordinated travel arrangements. Planned meetings.
Maintained files and repositories. Supported Client Executives/Marketing teams, DMR Regional
and International Offices, management/administrative teams.
DMR Consulting/now Fujitsu Consulting, Vienna, VA
Administrative Assistant, Assistant to Finance Admin. &
Support Manager and Delivery Manager (10/98-7/99)
Maintained Finance and Contracts files/records. Supported Human Resources, Benefits,
Payroll/Leave, Accounting Departments. Processed new hire orientation/paperwork, timesheets,
expense account statements, employee updates, and terminations. Verified employment.
Maintained office master files.
FCN Publishing/CRC Press LLC, Washington, DC
Office Manager (6/96-6/98)
Assistant to Publisher/Vice President, Marketing Director, Executive Editor,
and Circulation Director of business to business newsletter Publishing Division Operations.
Processed paperwork for Human Resources Department. Recruited, trained and supervised
office/circulation assistants and receptionist. System Administrator for Merlin Legend Telephone
System. Processed timesheets and expense account statements for Accounting Department.
Meeting Planner for the Newsletter Publishers Association, Washington, DC Chapter, 1995-1996;
NPA member, 1994-1998.
Documents Express Manager (6/96-6/98)
Managed, fulfilled, and provided customer service for ancillary products and document
sales/orders to newsletter subscribers.
Administrative Assistant, Circulation Assistant,
Marketing Coordinator, Editorial Assistant (12/94-6/96)
Produced subscription invoices for billing/renewals, maintained subscriber database. Assisted
marketing managers in all phases of direct mail promotions. Assisted editors, proofread copy.
MarkView, FPD, PRISM, DHS/HQ, 2010
FedTraveler, DHS/CBP, 2010
JPAS Update Training, Raytheon, Falls Church, VA, 2005
JPAS Training, Marine Corps Base, Quantico, VA, 2004
Potomac College, Washington, DC-Management/Organizational Communications, 2001
PSI Institute of Washington, Silver Spring, MD-Computer Programming/Data Processing, 1986
University of the District of Columbia, Teachers College, Washington, DC-Education, 1971-1974
Bradley University, Peoria, IL-Liberal Arts, 1969-1970
Certificate of Outstanding Achievement, EDSI, 2002
Certificate of Merit, Basic Supervision, 1999, Padgett Thompson, 0.6 CEU
Exceptional Customer Service, 1996, Fred Pryor Seminars, 0.6 CEU
The Exceptional Assistant, 1996, Fred Pryor Seminars, 0.6 CEU
Certificate of Achievement, Intro to MS Excel 5.0, 1995, Engle Training & Design Group, Inc.
Certificate of Achievement, Intro to MS Windows, 1995, Engle T. & D. G., Inc.
Training Certificate Advanced Arclist, 1995, Freelance Technologies, Inc.
Training Certificate Beginning Arclist, 1995, Freelance T., Inc.
MarkView; FPD; PRISM; FedTraveler – DHS/DNDO
USAF Workflow; USAF F.A.S.T. Travel/Military Orders; eMTS Government Time and
Attendance; USAF Decision Agent/DMS Messaging – Pentagon
Joint Personnel Adjudication System (JPAS) – EDSI/Quantico MCB/Raytheon
Internet; Microsoft Office; Lotus Notes; Quickfill; Quickbooks; Arclist.
Johannesburg, Pretoria, Cape Town, Kommetjie, George, Costantia, Knysna, Mossel Bay,
South Africa, 12/2005-1/2006, personal
Mecca, Jeddah, and Riyadh, Kingdom of Saudi Arabia; Admin Asst./King Faisal
Specialist Hospital, Riyadh, KSA, 1981, employment
London, UK; Karachi, Pakistan; Ankara, Turkey; Beirut, Lebanon, 1975, personal
Zakiyah Ahmad Abdullah; aka Faye Abdullah
Fabienne Marie Baskerville
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