Bhumika Patel

Quality Assurance Engineer

btk9ko@r.postjobfree.com

717-***-****

Summary

Software Professional with 8 years of diversified experience in QA and Software Development. Strong analytical and problem solving techniques, presentation skills, Quick learner and a team player, excellent leadership qualities with strong communication skills.

Specific Expertise

Extensive experience working as QA Analyst and QA Tester.

Excellent understanding of Software Development Life Cycle and Test Methodologies starting

From Project definition to post-deployment documentation.

Exceptional understanding of QA methodologies starting from creation of System Test Plan,

Test execution, Reporting Bugs.

Experience in working with Agile methodology, V-model, Waterfall method.

My expertise spans through Finance, Banking and Insurance Services domains.

Extensive experience in manual testing of Client server, Windows based and Web based

Applications.

Competence in writing and executing test plans, test cases and test scripts based on the

Baseline Requirements (BRD), Functional Specifications (FRS) and Design documents.

Experience working with Defect tracking tool such as Bugzilla , Jira etc

Proficiency in Functional, Regression, Smoke, Sanity, Ad-Hoc, Integration, End to End, Compatibility, Performance, Load, User Acceptance, and System Testing.

Proficiency in back-end database Testing , Boundary value analysis (BVA), Equivalence

Partitioning.

Solid experience in Mercury Quality Center, Load Runner, Test Director and QTP.

Experienced in dealing with end clients, Developer, coordinating with Business Analyst at various stages of QA life cycle.

Followed up with RTM (Requirements Traceability matrix).

Developed the Test case in tight schedule by doing root-cause analysis.

Attended many peer review meeting and weekly Project Status meeting.

Ability to work in a team environment or independently.

Responsible for meeting Deadlines on time, on Quality Commitments for assigned programs

Or project Deliverables.

Technical Skills

Operating Systems: MS-DOS, Windows- X, UNIX (Solaris), Linux (Red Hat)

Programming and Scripting: C, C++, JAVA, XML, Visual Basic, HTML, VBScript, JavaScript

RDBMS: MS SQL, MS ACCESS , Toad

Defect Tracking Tools: Bugzilla, Jira, PVCS Defect Tracker

Connectivity Tools: JDBC, ODBC

Testing Tools: Mercury Quality Center 8.2, HP Quality Center 9.0, 9.2, 10.0, Test Director,

Clear Quest, Win Runner, Load Runner, QTP

MS-Suite: MS-Word, MS Excel, MS PowerPoint, MS Outlook

Domain Knowledge: Finance, Banking, HealthCare and Insurance

Education:

MS: MASTERS IN ELECTRICAL ENGINEER (USA)

B.E: ELECTRONICS & COMMUNICATION (INDIA)

Professional Experience

Client: Kaiser Permanente Foundation System, Corona, CA Jan 2011 – Current.

Project: Desktop

Role: UAT Tester (Manual Tester)

Description: Kaiser Permanente is an integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield. Kaiser Permanente is made up of three distinct groups of entities: the Kaiser Foundation Health Plan and its regional operating subsidiaries; Kaiser Foundation Hospitals; and the autonomous regional Permanente Medical Groups.

Roles & Responsibilities:

Interacted closely with Business users to get Requirements.

Created test scenario and UAT Test case for different Regions from the BRD.

Developed the Traceability Matrix to ensure comprehensive test coverage of requirements, identify all test conditions and test data needs.

Use of HIPPA Rule to Authenticate the Member, customer, Provider and Prospective.

Verify the UI with the requirements by providing dynamic data to the Test script, Such as MRN (Member Record number).

Worked on different call flows like benefit, Claims, General, and Account Info/Update.

Verify the UI with logging in as a customer, member, provider and prospect.

Developed UAT Test Scripts for Handoff Scenario for Tier 2.

Developed UAT TestCase to Handoff to Different Department like Claims, Deductible, CSC , Billing, MEMA (Member Administration), PBS (Patient Business Service) and Workroom ,who also use CHATS (Contact handling and tracking system)to respond to the service items handed over to them by the member services staff.

Identified Different Handoff Reason in Tier 1.

Identified different Workbasket from Requirement Document and UI.

Created UAT Test Script for Interface.

Validated the Data coming from TMS (The Membership system).

Prepared the Mapping Document for scenario between Tier 1 and Tier 2.

Prepared the Mapping Document for the attribute from TMS Screen to element in UI.

Prepared the Test data Sheet.

Attended the Review Meeting with business user.

Environment: Quality Center, JAVA, SQL, Oracle

Client: Kaiser Permanente Foundation System, Corona, CA Mar 2010 –Dec 2010.

Project: TI (Telephony Infrastructure)

Role: UAT Tester (IVR Tester)

Description: The TI Project centralizes Telephony and Interactive Voice Response (IVR) platforms within Hewlett Packard (HPES) data centers and delivers the technology as a service over the KP network to Kaiser Permanente Customer support agents.

Roles & Responsibilities:

Created Test Plan, strategy and test cases for UAT testing for call center IVR application.

Created IVR Test Case for different types of flowchart.

Create and manage IVR call flows using Visio.

Worked on Clinical and MSCC (Member Service) module.

Worked on global Routing Call flows like Entry Call Flow ex Main entry, Custom Entry, IVR Re entry.

Worked on Authentication call flow, Routing Call flow and Route Request call flow.

Worked on Different Appointment flow like Appointment Schedule, Appointment Cancel, and Appointment Reschedule.

Prepared Excel sheet for After hour’s message, Close Message, No Input Message and No Match Message for different flow.

Developed the Traceability Matrix to ensure comprehensive test coverage of requirements, identify all test conditions and test data needs.

Attended meetings for UAT test overview and interacted with client to notice any requirement changes.

Executed IVR test cases as defined by BA to check the functionality of online Health care plan application and IVR call center modules.

Attended Peer Review Meeting.

Environment: Quality Center, JAVA, SQL, Oracle

Client: United Health Group, Frisco, TX Aug 2009 –Feb 2010.

Project: Boeing

Role: Automation Tester (Manual Tester)

Description: United Health Group Incorporated is a diversified health and well-being company dedicated to making health care work better. UnitedHealth Group offers a broad spectrum of products and services through seven operating businesses: United Healthcare, Ovations, AmeriChoice, Uniprise, OptumHealth, Ingenix, and Prescription Solutions.The main purpose of the project was to provide the insurance plan to their client employer and their family, Drug guide information, health news, etc.

Roles & Responsibilities:

Responsible for development and execution of detailed Test Plans, finding the Defects and proposing a strategy in fixing Defects.

Performed backend testing by writing and executing SQL scripts on Toad.

Responsible for designing and developing high quality data-driven modular Test Scripts in Quick Test Pro QTP and Load Runner.

Recorded the test script using QTP-Context mode and analog mode and imported the test results to Quality Center.

Created the Test Data to parameterize the scripts using Data Driven Testing.

Implemented Checkpoints and Output value in QTP scripts

Use of parameterization to execute the same script for different data input.

Invoked in execution of the Test Scripts for the content –Tools and calculator, Health news, Registration and eligibility, CSAT Modules.

Recorded Vuser Scripts using Vuser Generator (VuGen), inserted transaction points to Calculate the Transaction response times.

Worked with database support team to verify the registration process.

Verified in the database about the employee account status whether it is active or not.

Verified the Defects after development Team resolved them.

Worked with the Authentication, Authorization and SSO.

Environment: Test Director, Quality Center, TOAD, Oracle DB2, SQL, HTML, Load Runner 9.5, QTP

Client: HSBC Bank, Buffalo, NY Oct 2008 –Jul 2009.

Project: Mortgage Services

Role: Sr Performance tester

Description: HSBC Bank is one of North America's leading consumer Lending institutions dealing in Real-Estate Secured Loans, Unsecured Consumer Loans, Revolving Lines of Credit and Sales Contracts (incl. Auto Loans). This project involves Developing/Maintaining/Enhancing the applications to support the Mortgage Services Business Unit of the bank. The QA team was involved in the testing of the Web-based, Client-Server and Mainframe applications.

Roles & Responsibilities:

Understanding and Analysis of the Project Requirements

Responsible for development and execution of detailed Test Plans, Creating the defect and fixing defects.

Developed and enhanced scripts using Load Runner VuGen and designed scenarios using Performance Center to generate realistic load on application under test.

Enhance the script with multiple users by using Parameterization and Correlation.

Run the script for single and for multiple users by changing the settings.

Design, Execute scenarios and monitor the graphs while running them and then analyze the results.

Recorded Vuser Scripts using Vuser Generator (VuGen), inserted transaction points to calculate the transaction Response times.

Actively involved in preparing and executing Performed GUI Tests, Regression tests, Functionality testing, Integration Testing and Adhoc Testing.

Day to day interaction with the Client and Knowledge sessions on Requirements.

Involved in bug tracking meetings and other test planning meetings.

Creation of Test Plans, Test Scripts and Test Cases in Quality Center

Use of parameterization to use different value to execute the same script.

Conducting Test Plan & Test Case reviews with the QA and Development teams

Created , maintained and executed end to end automation test scripts using QTP

Environment: QTP 9.0, TD, MS SQL server, load runner 9.5, QC

Client: T-Mobile, Parsippany, NJ Jul 2007 – Sep 2008.

Project: Payment and Billing Transaction System

Role: Performance Tester

Description: Worked as Web Tester on T-Mobile's web-based application accessed by potential customers. Every new customer has to register on the website using a User id and Password. A secure site processed the log in information. Detailed information about their billing, services, new features, company information, due dates, minutes used, and payment information was provided to each customer.

The front end of the application was developed in ASP, HTML and JavaScript.

Roles & Responsibilities:

Involved in the design, analysis and testing of the application.

Created and automated test plan strategies, test scenarios, test procedures as well as documentation.

Used Quality Center to execute the test cases, track execution against the plan during testing and manage defects from inception to resolution.

Created test scripts from the test plans and identified test scenarios and test harnesses.

Involved in the system, integration, automation and regression testing of the application.

Interacted with various members of the team to discuss and resolve defects, bugs and their priorities.

Used SQL queries to perform backend testing on the database.

Performed functional, regression, white-box and black-box testing on the payment and billing application.

Documented and communicated test results.

Environment: Quality Center 8.0, Test Director 7.6, ASP.NET, HTML , Java, MS SQL, Oracle 9i, ,Load Runner

UNIX, Windows 2000/XP.

Client: Safeway Inc, Walnut Creek, CA April 2006- Jun 2007.

Role: Sr. Manual Tester

Description: Safeway is supermarket. Site includes recipe ideas, a personalized shopping list, and a store locator. Worked on their online portal safeway.com as a QA Analyst.

Roles & Responsibilities:

Created new/modified test scenarios, test cases and test approach strategies.

Categorized the test cases mapping with the requirements.

Defect retesting and functional testing various environments.

Managed and updated two environments for testing and for clear down activities.

Managed various status meetings, environment update meeting, walk through etc.

Worked with Systems/SIT teams to enhance functionalities and modify scripts for the automation testing in QTP

Prepared comprehensive test plans and test cases for functional, regression and performance/load testing of projects.

Worked with mainframes to release payments and to look at the updates

Used Mercury Quality Center to store the requirements and create hierarchy

Developed Test Plan, Test Cases in Mercury Quality Center

Updated the defect status and opened new defects while testing the defects and prioritize them based on severity in Quality Center

Environment: Mercury Quality Center 9.0, QTP 8.2, ORACLE 9i, MSOffice, SQL, Mainframes

Client: Apple Inc, Cupertino, CA Feb 2005- March 2006.

Role: QA Analyst

Description: With online application user uses everyday .Mac makes doing amazing things online as seamless as on your Mac. With this user can publish a website, stay in touch, share photos, exchange files, sync your life and protect user data.

Roles & Responsibilities:

Define test strategy, review product specification & select appropriate test tools to lay automation strategy.

Developed new automation test suites, performed backend API testing, evaluating test coverage, performance benchmarking, & providing high quality feedback on the state of the projects.

Create comprehensive testing solutions based on application architecture, code internals, environments, & technical design.

Testing Ajax driven applications of .Mac such as – webmail, Address Book, Group, bookmarks, homepage, syncing, & back up.

Testing the back-end/front-end of iDisk (online storage space for Dotmac members).

Writing test plans, create test specs, test matrix, test scripts, monitor test execution & key matrix.

Reporting project status & progress of activities to QA managers.

Creating traceability between the software requirements & automated test scripts.

Performed Ad Hoc Tests, security, Performance Test, & Execute Build Verification Test.

Environment: TIGER OSX, UNIX, AppleScipt, XML

Client: Highpoints Learning Corp., Newark, CA Mar 2003 - Jan 2005.

Role: QA Engineer

Description: ICoachMath.com offers students unlimited worksheets, timed practice tests, tutoring options, real-time progress reports, and preparation for standardized tests. Worked as a QA Engineer and lead the team in the testing effort.

Roles & Responsibilities:

Ensured product development and system modifications have been thoroughly tasted so that data is legitimate, factual and consistent with needs and objective.

Developed and executed test plans, analyzed output for accuracy and completeness; coordinated evaluation of test outcomes with BA’s. Tracked metrics on defects, test results etc.

Represented project requirements during planning and testing processes.

Facilitated communication among business, management and ITS personals.

Reported project status and progress of activities to QA lead.

Executed test cases to validate the business logic, Workflow and marketing campaign rules.

Comply change management requirements and manage the change request/modification request in TD repository.

Backend database testing by writing several SQL statements to validate the business scenarios.

Extensively worked with Load Runner, to generate multiple requests and executed them to identify the server responses under load based on various real time scenarios.

Analyzed the test harness results and create test matrix and status report.

Environment: Windows 2000, NT, VB.net, ASP.net, XML, ASP, MS-SQL server, Mercury Quality center.

Client: HDFC India, Nagpur, India May 2002- Feb 2003.

Role: QA Engineer

Description: HDFC maintained various types of savings, current, and recurring deposit accounts for the bank’s account holders. Verified daily transactions of deposits, withdrawals, interest calculations and reconciled the same for a number of Sample Test accounts using SQL queries. Payroll of bank employees was also maintained by the application, which was developed in Visual Basic and Oracle.

Roles & Responsibilities:

Analyzed the top-level requirements for software functions for each Business Process.

Conducted walkthroughs and meetings with project team, end users/application owners to understand the application/SRS document.

Performed software requirements traceability analysis to trace software requirements to (and from) system requirements and to risk analysis results

Created Test Strategies and Test Cases to satisfy Test Requirements and documenting the same in Test Director.

Performed system testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.

Environment: Test Director, PL/SQL, Oracle 8i, MS Access, SQL, Windows NT and Sun Solaris

TRANING:

SAP BW with Rave business solutions, OH Dec 2008- Apr 2009

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