Shannon Walker

ph:708-***-****

***** ****** ******* **

Friendswood, TX 77546

bt6i7j@r.postjobfree.com

Overview

My abilities include a comprehensive customer service background that makes me a strong candidate. The combination of my social and interpersonal skills gives me the optimal approach to deliver the best customer experience. Additionally, being able to work in a competitive environment and striving for excellence makes me a valuable candidate.

Work

Experience

6/2011-3/2012 Cigna Healthcare Bourbonnais, IL

Customer Service Representative

• Handled 85-100 calls in a proficient manner

• Troubleshot and resolved customers claim issues

• Provided customers with documentation such as EOB’s (Explanation of Benefits), Cert. of Creditable

coverage letters, ID cards, etc.

• Provided support for new hires as subject matter expert

• Showcased excellent customer service and built rapport to ensure exceptional business experience

*** Applied Skills: Interpersonal –Multitasking, leadership, communicational, decision-making, clerical skills

3/2010–6/2010 Verizon Wireless Elgin, IL

Customer Service Representative

• Handled 60-70 calls in a proficient manner

• Troubleshot and resolve customer issues associated with mobile phones, accessories, billing, and

mobile broadband services

• Operated advanced systems to support consumer and business accounts

• Showcased excellent customer service and built rapport to ensure exceptional business experience

*** Applied Skills: Interpersonal –Multitasking, leadership, communicational, decision-making skills; Technical –Troubleshooting skills

7/2007–9/2008 Allstate Insurance Woodridge, IL

Customer Service Representative

• Handled 50-60 calls in a fast-paced environment

• Utilized multiplex systems within Allstate intranet for account support

• Assisted customers with auto, home, and motorcycle quote estimates

• Supported new hires with transition to regulatory positions

• Worked collaboratively with other team members and resources to enhance customer interaction and experience

*** Applied Skills: Interpersonal –Multitasking, leadership, communicational, decision-making skills

Education

8/1998–6/2000 Harold Washington College Chicago, IL

• Major: Computer Science

8/1994–6/1998 Kenwood Career Academy Chicago, IL

• Diploma received