Customer Service Administrative Assistant

Connie Lee

**** ****** ******* *** ***

Houston, TX. 77007

Email: *.******@*******.***

Tel: 281-***-****

Skills and Expertise

Ø Self directed professional

Ø Expertise in the administrative field

Ø Purchasing

Ø Customer service

Ø Ability to multi task

Ø Team work

Ø AutoCAD 2000

Ø Fast builder system database

Ø Microsoft Windows, Word, Excel

Ø SAP

Professional Experience

Grainger Industrial Supply Houston, Texas 2008-2009

Customer Service/Sales Associate

Assisted customers in their selections by effectively communicating product.

Used the SAP system to provide pricing, availability and alternate products to

complete customer transactions.

Utilized effective probing and listening skills to generate lead opportunities.

Captured lost sales to improve inventory.

Met established volumes for number of calls taken or customer interactions

handled and adhered to a strict schedule.

Resolved customer problems promptly and accurately in a manner that will

retain customer loyalty.

Used SAP to efficiently record and process orders, faxes, returns, debits and credits,

sourcing orders and quotes.

Obra Homes Houston, Texas 2005-2007

Production Coordinator

Maintained status of all available lots, starts, permits and construction loans

Obtained all construction permits and water meters required to support production plan and temporary sales and construction office deployment

Obtained all foundation drawings required to support production plan

Generated all check requests for permits, water meters and provide deposits as required to support production plan and temporary sales office deployment

Obtained all certificate of occupancy required to close homes

Responsible for processing starts in FAST builder system

Drew site plans using AutoCAD 2000

Administrative Assistant- Design Center

Ran and create daily reports

Scheduled appointments for buyers

Prepared buyers files

Created word documents

Oversaw Design Consultants

Responsible for brick pre-orders

Variance Purchase Order Coordinator

Daily generation and distribution of Variance purchase orders

Prepared information for vendor/trade checks and reconcile totals

Maintained listing that reflects the most current information on

standard/approved vendors & suppliers per sub-division

Accurate and timely entering of requisite VPO information into FAST system to

insure correct pricing

Accurately updated, on a daily basis, the status of all currently open Variance

purchase orders

Maintained listing that reflects current vendor & sub-contractor pricing

information

David Powers Houston, Texas 2004-2005

Purchasing Coordinator

Generation of purchase orders

Responsible for brick orders

Cross-reference invoices to purchase orders for submittal to accounting

Estimate for brick material

Acme Brick Company Houston, Texas 1996-2004

Customer Service Representative

Ran daily reports

Answered 10 line phone system

Assisted salesmen on status of order and delivery of material

Oversaw special projects for sales team

Assisted major homebuilders with estimated time of delivery

Entered all brick orders using JD Edwards

Custom Drapery and Blinds Houston, Texas 1995-1996

Administrative Assistant

Assistant to the president and controller

Answered 10 line phone system

Created word documents

Responsible for pickup and delivery of materials

Education

Sweetwater Christian School Houston, Texas 1989-1993

General Studies

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