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Customer Service Project Management

Location:
Largo, FL
Posted:
May 19, 2012

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Resume:

Joseph Toomey

bsgh0x@r.postjobfree.com **** New Town Circle B3 Tampa Fl, 33615 Tel: 781-***-****

Qualifications Summary:

IT Professional with extensive experience working in a complex global enterprise environment, driving technical initiatives and projects with strong ROIs and business objectives, while managing numerous technical and operational departments across the organization.

Managed staff, vendors, including both operational and technical departments within IT. Excellent background in strategic planning and financial control over multi-million dollar budgets.

Specialize in design and implementation of international network architectures, telecommunication systems, storage and server platforms, middleware systems, ZOS mainframe systems and end user computing.

Server and Storage consolidation and virtualization.

Disaster recovery planning and execution.

Global wide area network design and implementations, using MPLS and VPN/IPSEC.

Managed Computer Operations and Helpdesk departments.

Managed the design and build of computer room projects local and international.

Experienced in all aspects of IT project management.

Experienced in PCI and Sarbanes Oxley compliancy.

Highly organized with attention to detail, able to plan and oversee multiple projects from start to finish.

Recognized for delivering high levels of Customer Service and promoting a team environment.

Employment History

Sr. Director, Technology Services, Talbots Inc.

(Hingham Ma) May 1991 to Dec 2011)

Over the tenure of my career at Talbots, Starting in Computer Operations, I moved on to Technical Services, then Novell and MS Server team, Manger of network and server support, Director of Technical Services to Senior Director of Technology Services which included all Infrastructure departments.

Directed the Telecommunication Department, Wide Area Network and Local Area Network Department, Technology Services department (consisting of MS servers, AIX, servers, and ZOS mainframes), User Services Desktop Computing Department, and all Talbots Store POS infrastructure systems.

• Managed System Integration Projects, including scheduling and budgeting, setting IT policies and procedures, managing and developing technical and business proposals, as well as interviewing and recruiting technical staff.

• Lead complex integration projects that include network design, server and storage virtualization, vendor negotiations and equipment ordering.

• Directed the project management and design and implementation of new data centers. Also managed data Center relocation projects

• Managed multiple Aspect Call Centers, each supporting 250 telemarketing associates.

• Managed multiple million dollar telecommunication infrastructure projects including voice, data, and wireless infrastructure.

• Implemented Tapeless backup system using Data Domain duplication technology.

• Implemented numerous Store refresh projects including store servers, routers, switches, wireless, and wan connectivity using MPLS and then VPN/IP Sec with 3g wireless backup connectivity.

• Managed Numerous Disaster Recovery tests using SunGard then later self insuring with redundant Data centers.

• Implemented VMware and virtualized and consolidated hundreds of Servers on an ESX / VMware Platform.

• Implemented an EMC Symmetric Storage Area Network with Data Domain replication devices to provide high data availability and redundancy for corporate head office.

• Lead complex integration projects that include network design, project management, vendor negotiations and equipment ordering.

• Managed the relocation of existing server infrastructure to new state of the art data center.

• Worked with management team and business users to achieve agreeable IT computing standards, guidelines and policies.

• Designed and implemented Active Directory infrastructure, migrated from a multiple NT 4.0 domains to a single domain spanning across multiple locations (1500 users affected by migration).

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Education

Bunker Hill Community College Graduate, Quincy High School, Quincy, MA

Computer Learning Center Eckerd College leadership development series



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