Development Customer Service

CHRIS JENSEN

*** ***** **** ***** *********, CA *4549

925-***-**** ( ******************@*****.***

Learning and Organizational Development Executive

Organizational Development, Design and Alignment ( Learning and Development

Strategy

Talent Management Strategy ( Large Scale Change Integration ( Performance

Management

High-Potential Programs ( Team Effectiveness ( Leadership and Talent

Competency Development

Selected Career Impact/Results

. As the Chief Learning Officer designed the strategic roadmap for

Leadership Development and education at all levels of the organization

resulting in a clear process for identifying the short and long range

development programs for all Associates.

. Worked directly with the Chief Operating Officer to assess organizational

performance of a large ($4B/year) functional department within a $48

billion dollar health care organization. Met with top 25 Senior

Executives to assess concerns, integrate findings and present

recommendations. Implemented solutions resulting in a substantial

reorganization and realignment to their strategic direction.

. As the head of training and development and a direct report to the

President of a large global company, led 17 Regional Managers and over

200 training professionals to achieve rapid growth and the implementation

of strategic employee development programs.

. Designed and led an OD Center of Excellence, established a strategy that

aligned and prioritized executive requests and successfully leveraged and

balanced the Organizational and People Development teams.

. Designed, developed and launched a "University" style training program

for all employees within a fast growth high tech start up organization.

. Led the change management and integration of a $2B dual company

acquisition resulting in the successful development of leadership and

integration of over 2000 employees from two very different cultures.

. Developed extensive competency model and career ladder process resulting

in clearly defined succession and leadership development programs.

PROFESSIONAL EXPERIENCE

C.H.A.N. Healthcare, St. Louis, MO

2012 Healthcare Consulting and Auditing

Chief Learning Officer

Provided the strategic direction for development of the overall strategic

training plan for Associate development. Directed and implemented all

aspects of the company's Learning and Organizational Development programs.

Worked with Senior Executives to identify and develop critical programs to

build the necessary competencies in all Associates. Responsible for the

creation of the learning strategy and integrated learning architecture.

Notable Accomplishments:

Designed the organizational strategic planning process to identify the

critical drivers and develop the operational programs necessary to support

execution. Managed the operations of the corporate university. Designed the

Learning and Organizational Development strategic planning process. Created

the learning needs assessment process for internal stake holders. Provided

leadership and oversight for the annual education conference.

Kaiser Permanente, Oakland, CA

2008 - 2012

A $48B provider of health care.

Director, Organizational Effectiveness

National leader of organizational effectiveness, responsible for designing

and delivering solutions that align critical operational aspects across a

very complex environment to improve performance. Analyze business

challenges and design solutions that identify clear strategies and

processes to align stakeholders and engage teams to execute and achieve

desired outcomes. National curriculum owner responsible for developing

organizational agility and capability to lead, manage and execute strategic

changes designed to increase operational results. Identify and create

development programs to build change leadership competencies that drive

strategic performance.

CHRIS JENSEN ( Page 2 ( ******************@*****.***

Kaiser Permanente, Oakland, CA

Notable Accomplishments:

. Consulted directly to senior executive leadership to align talent and

organizational aspects to achieve strategic objectives and increase

organizational performance.

. Designed and developed an organization-wide change competency

development model. As the National curriculum owner for change

leadership, developed the training strategy for leading and implementing

change.

. Created a comprehensive management development resource guide for

leading and developing high performing teams. Developed and produced

cross-programmatic job aids for mid-level leaders throughout KP.

. Worked directly with the senior nurse executives across the organization

to develop strategic objectives.

. Designed and restructured the Organizational Effectiveness function.

Redeployed existing members and hired a new team that has significantly

improved the ability to meet executive OE demands.

. Worked directly with the Chief Legal Counsel to identify critical design

factors in the restructuring the legal department.

. Developed strategies resulting in a consistent methodology, clear roles

and responsibilities and improved performance for large national

initiatives.

. Built and implemented execution and development strategies to align and

leverage Regional operational capabilities.

TESORO REFINING & MARKETING COMPANY, San Antonio TX, Seattle WA ( 2002-

2007

A $20B refiner and marketer of oil products in the Western United States.

Director, Talent Development & Organizational Effectiveness

Senior leader of talent development and organizational effectiveness

responsible for the assessment, identification and creation of

organizational and leadership development solutions. Designed and created a

comprehensive leadership development program for both our retail and

refinery management. Verified organizational gaps, liaised with executive

management on program diagnostic/design and developed the strategic roadmap

to support the corporate strategic plan. Developed processes for high

potential identification, succession planning, competency modeling, long-

range workforce planning, in support of corporate-wide strategic programs.

Notable Accomplishments:

. Championed the launch of a new People and Organizational Development

department resulting in the creation of a new integrated organization

and talent development program.

. Conceived and executed a management development certification program

resulting in an overall 15% increase in performance outcomes.

. Led the change management and integration of a $2B acquisition resulting

in the successful integration of over 2000 employees. Designed,

developed and implemented over 100 training sessions in a 6 week period

during the integration of the acquired employees, resulting in no loss

of productivity.

. Restructured and realigned the retail organization creating a $30M

positive impacted to the bottom line.

. Designed an integrated organizational development process to

consistently review operations for successful execution of key success

drivers and ensure capability and accountability among our

Retail/Marketing team members leading to significantly improved same

store sales growth and customer service ratings.

. Implemented a 360 performance management program resulting in the

identification and development of key individuals.

. Designed and executed a complex job impact analysis resulting in the

identification of leadership competency development and management

transition needs.

. Interpreted assessment results (certified interpreter) of new job

applicants resulting in improved targeted hiring practices and lower

turnover.

. Used reputation for excellence in curriculum design/development,

delivery, and assessment of efficacy to get executive support for the

establishment of a corporate university to build leadership and

supervisory skills.

. Leadership role within the Enterprise Program Management Office on

special merger and acquisition projects.

. Led the development and analysis of the organizational engagement and

climate survey program.

EDUCATION

Pacific Lutheran University, Tacoma, Washington

MBA, Master of Business Administration - Organizational Development

BBA, Bachelor of Business Administration - Human Resources

Columbia University, New York, New York

Advanced Certificate in Organizational Development... 2006

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