Dona Thomas

*** ********** **

Johnstown, Pennsylvania 15902

814-***-****

brz0jh@r.postjobfree.com

Objective

To obtain an office position where I can use my clerical, customer service and computer skills.

Work Experience

Customer Service Represenative

5/2006 - 7/2007 Collection Service Center, Altoona, PA

? Responsible for collecting money owed on overdue accounts. Quickly and effectively solved all customers challenges. Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

Secretary/Switchboard Operator

2/2006 - 4/2006 Kelly Services, Altoona, PA

? Answered 14-line telephone system. Planned and organized company-training workshops. Greeted and assisted all visitors upon entering the building. Opened and distributed mail to appropriate department in a timely fashion.

Clerical Support

12/2005 - 2/2006 Family Services of Blair County, Altoona, PA

? Effectively handled customer inquiries. Maintained and kept records of all client merchandise coming in and out of the agency. Supervised the work of all volunteers.

Laborer

1/2005 - 2/2005 Goodwill Ind, Altoona, PA

? Assisted shoppers in finding exactly what they needed. Assisted in managing the flow of stock in the store and worked with no supervision.

Education

2/2005 - 11/2005 Computer Learning Network, Altoona, PA

? Certification?

8/1980 - 6/1983 Altoona High School, Altoona, PA

? High School or equivalent

? Business Major

Skills

Microsoft Office

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