Customer Service Manager

VALERIE DAVIS

**** ***** **** **. #***

901-***-**** Memphis, TN 38115 ************@*****.***

SUMMARY OF QUALIFICATIONS

Excellent organizational, interpersonal, filing and telephone skills. Proven leader with over 15 years providing office administrative and clerical support, including handling confidential information. Successful experience in business and medical facilities in personnel, patient care and management roles. Skilled in word processing, Microsoft Office, and accounting software, including Lotus 1-2-3, QuickBooks, and WordPerfect. Accustomed to meeting tight deadlines. Strong customer service skills with clients and vendors.

WORK HISTORY

Comcast (thru Randstad), Memphis, TN 2010 - 2011

Direct Sales Representative

Assisted Sales Representatives out in the field with placing order, credit checks, and payments.

• Answered and maintained call logs with calls that came from the field in call cue.

• Ran customers social security numbers through Equifax, Amdocs and Comtrac systems.

• Took credit card payments over the phone for services rendered.

John Michael Bailey Law Firm (thru Randstad), Memphis, TN 2010

Escrow Investigator

Tennessee injury law firm known for its persistent and fearless reputation in a courtroom.

• Designed and implemented a process to investigate past escrow accounts for discrepancies.

• Reconciled 2007, 2008, and 2009 escrow account balances and reviewed balances for validity.

• Created general ledgers from accounts and settlement memos of each client to investigate the disbursement of funds.

Right Management (thru Randstad), Memphis, TN 2009

Office Automation

Supported Lead Office Administrator, Career Management Consultants and customers with administrative duties.

• Answered and maintained telephone systems.

• Managed daily calendar including scheduling classes, entering attendance and sending reminders for scheduled events.

• Prepared classroom for seminars by copying / providing materials, technical support and room set-up.

• Ordered all delivery materials including office supplies, manuals, and sales brochures.

• Ensured appearance of office provided excellent first impressions, including organizing supplies and maintaining cleanliness.

• Maintained activity notes and attendance in internal tracking system, RightTrack, for all candidates.

Valerie Davis Page 2

Davis Basic, Memphis, TN 2003 – 2010 Proprietor – Self Employed

Serve clients by writing resumes, filing taxes, coordinating bill payments, making travel arrangements, vacation and party planning, completing printing projects (business cards, invitations, flyers, etc.), and filling in all legal documents (wills, contracts, etc.).

• Career coaching in interviewing practices, writing resumes and focused assessments.

• Prepared invoices, reports, letters, financial statements and other documents, using word processing, spreadsheet, and database.

• Managed and maintained appointment for all available services.

• Maintained records of management systems and performed basic bookkeeping work.

Alpha Christian Academy, Memphis, TN 2005 – 2008

Manager/Assistant Director

Managed operation and maintenance of office equipment, maintained appropriate quantities of business supplies; kept cost records and supply sources for all business supplies. Prepared all written correspondence, invoice and administrative reports for Director, board members, and staff. Created and

updated written job descriptions for office personnel, hire and fire, payroll preparation, employee benefits, salary, and annual evaluation.

• Established office payment plans; arranged payments with families; monitored accounts to ensure compliance; prepared monthly reports detailing collection activity.

• Standardized department filing system to make information more accessible in multiple filing areas.

• Implemented in-house and electronic mail system for staff, resulting in faster communication and quicker response to management’s requests.

AraMark ServiceMaster, Memphis, TN 2004 –2005

Supervisor of Women’s POB

Supervised and trained staffs of 8, including 2 floor care specialists, 1 part-time houseman, and 5 housekeepers. Recorded employee benefits, salary, and annual evaluation. Organized assignments and conducted on-going business of cleaning and floor care between physician’s office managers, AraMark management, and property management.

Horseshoe Casino and Hotel, Robinsonville, MS 1999 –2002

Slot Host Supervisor

Supervised a staff of 80 to 90 employees including slot floor personnel, outer cashier booths, PDR and main cashier cage. Handled, managed, and controlled a money count of over $30M or more per day. Made travel arrangements for high roll players. Booked entertainment show tickets, hotel rooms, and tournament events. Comped meals and gift shop coupons.

Bangs Nursing Center, Bangs, TX 1990 – 1994

Operations Manager

Supervised a staff of 25 employees. Tracked budget and prepared quarterly reports. Managed payroll, accounts payable and accounts receivable, and balanced all accounts monthly. Recorded and filed employee benefit, salary and annual evaluation information; also, hired and fired employees.

• Received exceptional ratings in high-level operational inspections.

Valerie Davis Page 3

• Initiated one-on-one review process to ensure customer satisfaction and to meet or exceed quality standards, according to OSHA and JACHO.

• Initiated use of Total Quality Control and Employee involvement programs to achieve highest output in 5 years (65% increase over previous year).

EDUCATION

BSBA in Human Resource Management, Anticipated Graduation Date 2012, St. Leo University, Saint Leo, FL

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