Customer Service Manager
Resume:
Megan Young
Seattle, WA *****
Phone: 206-***-****
E-mail: *********@*****.***
QUALIFICATIONS
Strong background in customer service**Licensed Property Casualty Insurance Agent**Business management experience as restaurant owner for 16 years**Day manager of 70 seat restaurant as bookkeeper, server, bartender, cashier**Proficient in Microsoft Office and Quickbooks**Detail oriented work well under pressure, able to work with minimal supervision**Ability to learn new skills**Excellent verbal and written communication and organizational skills.
WORK EXPERIENCE
Personal Lines Account Manager April 2012 to Present
HUB INTERNATIONAL NORTHWEST, LLC
Service and maintain existing accounts, uncover opportunities for increasing business.
Maintain an existing book of business.
Prospect, solicit, quote and sell new personal lines insurance products including auto, home, earthquake, flood, boat, motorcycle.
Customer Service Agent July 2008 to April 2012
AAA WASHINGTON INSURANCE AGENCY
Licensed property casualty agent, duties include servicing existing policies, adding vehicles and drivers, coverage changes and quotes, working with new business agents, processing binders.
Work directly with customers to ensure they have adequate coverage to meet their needs, escalated calls.
Office Manager July 2007 to June 2008
SUPERIOR OFFICE INSTALLATION
Handle all activities in accounts payable and receivable using QuickBooks Pro 08, responsible for employee timecards using Corrigo Worktrack, QuickBooks payroll, produce financial reports. Order office supplies, equipment and services, perform daily clerical functions and schedule, receive and process incoming shipments.
Order office supplies, equipment and services, perform daily clerical functions and schedule, receive and process incoming shipments.
Owner/Manager November 1990 to February 2007
PAZZOS RESTAURANT
Management of restaurant during the day including food, liquor and supply ordering and pickup, work as server, bartender, cashier during lunch service, food preparation, daily bookkeeping using QuickBooks.
Process ADP payroll, daily banking, accounts payable and receivable, customer relations, advertising and marketing.
OTHER EMPLOYMENT
Customer Service team member, University of Washington Athletic Department
Schwartz Brothers Restaurants, Public Relations and Marketing Coordinator
Omnidome Theater, Public Relations and Marketing Coordinator
Highline Times, Advertising Sales
EDUCATION
Bachelor of Arts in Communications
Washington State University
ACTIVITIES
Volunteer at Kathy’s Studio of Dance
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