Professional Profile

Knowledgeable regarding immigration policies and laws to be applied to applicants

Extensive administrative support, sale and quality services background

Excellent knowledge of all aspects of immigration processing, including applications for permanent residence in all categories, applications for temporary residence in all categories specially work permit

Ability to collaborate, multi-task and work effectively in a fast-paced matrix environment

Winner of best sales person 18 consecutive months

Excellent team player and adapts quickly to new and dynamic changes

Detail oriented and works with a high degree of accuracy

Fluency in English and Persian (Farsi) and basic Arabic

Outstanding communicational and interpersonal skills

Honored by dean of Tehran University

Technical Skills

Proficient in MS Word, MS Power Point, MS Excel, MS Access, MS Office Project and Ms Outlook

Skilled in handling telephone calls, mailing, filing and processing forms

Ability to analyze financial reports and solve problems

Familiar with Canadian Immigration law

Education:

Bachelor’s Degree in Occupational Health and Safety, 2002-2006, Tehran University, Iran

Immigration Consultant Diploma, 2010-2012, Humber College, Toronto, Canada

Certifications:

Customer Service Training, 2008-2009, COSTI organization, Toronto, Canada

Microsoft Office Certification, 2005-2006, Bahar Co. Tehran, Iran

French Language, Seneca college, 2011, Toronto, Canada

5S workplace Certification, 2008, offered through TUV, Hakim Pharmaceutical Co.

Work Experience

• Client Consultant:

Your Choice, Bayview Village, Toronto, 2010, Present;

Assisted customers either in person, on phone or by email

Actively promoting selling needs to ensure customer loyalty and retention

Arranged meeting with clients to discuss future sales

Provided quality customer service resulting in return customers

Responsible for administration and control of financial transactions in a retail environment

Demonstrated proficiency with store database

Identified potential clients through targeted prospecting

• Manager Assistant:

Norma Reed, Fairview mall, Toronto, 2008-2010

Provided a high standard of customer service

Created an effective cycle counting system for greater control of inventory management

Handle the tasks of receiving, answering and directing all incoming calls

Received important mails, documents and items delivered to the store's address

Supervised and inspired employees, and all daily functions of store activity to ensure customer satisfaction

Handled irate customers with ultimate professionalism

Was responsible for administration and control of financial transactions in retail environment

• Office Administrative:

Hakim pharmaceutical Co, Tehran, Iran, 2007 –2008

Responsible for updating daily and weekly status report to the department head

Handle the tasks of interpreting the policies of the organization to the employees

Schedule appointments and meetings for executives and upper level staff

Assist accounting staff in the preparation of department budgets and expenses

• Legal Assistant:

RAD law Firm, Tehran, Iran, 2004 –2007

Answered questions and furnished information

Managed Special organizational and research project as directed

Worked with Immigration Lawyers on immigration application and issues

Screened telephone calls, Inquiries and requests, and handled them

Applied skills to new client accounts and client service teams

Volunteer Services

• Employer counselor Assistant:

COSTI Immigrant Services, North York Centre, 2008-2009

Assisted youth ages 13 through 29 seeking employment

Professional Profile

Knowledgeable regarding immigration policies and laws to be applied to applicants

Extensive administrative support, sale and quality services background

Excellent knowledge of all aspects of immigration processing, including applications for permanent residence in all categories, applications for temporary residence in all categories specially work permit

Ability to collaborate, multi-task and work effectively in a fast-paced matrix environment

Winner of best sales person 18 consecutive months

Excellent team player and adapts quickly to new and dynamic changes

Detail oriented and works with a high degree of accuracy

Fluency in English and Persian (Farsi) and basic Arabic

Outstanding communicational and interpersonal skills

Honored by dean of Tehran University

Technical Skills

Proficient in MS Word, MS Power Point, MS Excel, MS Access, MS Office Project and Ms Outlook

Skilled in handling telephone calls, mailing, filing and processing forms

Ability to analyze financial reports and solve problems

Familiar with Canadian Immigration law

Education:

Bachelor’s Degree in Occupational Health and Safety, 2002-2006, Tehran University, Iran

Immigration Consultant Diploma, 2010-2012, Humber College, Toronto, Canada

Certifications:

Customer Service Training, 2008-2009, COSTI organization, Toronto, Canada

Microsoft Office Certification, 2005-2006, Bahar Co. Tehran, Iran

French Language, Seneca college, 2011, Toronto, Canada

5S workplace Certification, 2008, offered through TUV, Hakim Pharmaceutical Co.

Work Experience

• Client Consultant:

Your Choice, Bayview Village, Toronto, 2010, Present;

Assisted customers either in person, on phone or by email

Actively promoting selling needs to ensure customer loyalty and retention

Arranged meeting with clients to discuss future sales

Provided quality customer service resulting in return customers

Responsible for administration and control of financial transactions in a retail environment

Demonstrated proficiency with store database

Identified potential clients through targeted prospecting

• Manager Assistant:

Norma Reed, Fairview mall, Toronto, 2008-2010

Provided a high standard of customer service

Created an effective cycle counting system for greater control of inventory management

Handle the tasks of receiving, answering and directing all incoming calls

Received important mails, documents and items delivered to the store's address

Supervised and inspired employees, and all daily functions of store activity to ensure customer satisfaction

Handled irate customers with ultimate professionalism

Was responsible for administration and control of financial transactions in retail environment

• Office Administrative:

Hakim pharmaceutical Co, Tehran, Iran, 2007 –2008

Responsible for updating daily and weekly status report to the department head

Handle the tasks of interpreting the policies of the organization to the employees

Schedule appointments and meetings for executives and upper level staff

Assist accounting staff in the preparation of department budgets and expenses

• Legal Assistant:

RAD law Firm, Tehran, Iran, 2004 –2007

Answered questions and furnished information

Managed Special organizational and research project as directed

Worked with Immigration Lawyers on immigration application and issues

Screened telephone calls, Inquiries and requests, and handled them

Applied skills to new client accounts and client service teams

Volunteer Services

• Employer counselor Assistant:

COSTI Immigrant Services, North York Centre, 2008-2009

Assisted youth ages 13 through 29 seeking employment

Contact this candidate