Brittni Carlson

**** ** **** ******

Kansas City, MO 64154

Home Phone 816-***-****

Objective: To obtain a challenging position with a progressive company where my skills will be fully utilized.

Key Skills

Excellent Customer Service Skills

Previous experience working with the punlic

Great phone etiquette

Self Starter

Superb written and verbal communications

Consistent Performer

Team Player

Quality decision making

Exceptional organization skills

Strong attention to detail

Ability to multitask in a fast paced environment

Computer Skills

Proficient in the use of Microsoft Applications

10 Key

Type 60+ WPM

Employment History

2006-Current Dr. Mirza’s Pediatric Office /Medical Receptionist

Scheduling patient appointments

Answering multiple phone lines

Collecting co-pays & insurance verification

Orders supplies as necessary to maintain inventory

Receive, file, and sort mail

Make travel arrangements for the Doctor

Responsible for opening and closing of the facililty

Maintain patient demographics and update regularly

Assisting with billing & collections

Reconcile daily cash/credit card/checks for bank deposit



2004-2006 Foundation For Cardiovascular Medicine/ Medical receptionist

Maintain data base with confidential client information

Responsible for the scheduling and cancellation of appointments

Scheduling surgeries

Answer phones cordially and courteously and direct them to appropriate employees

Take detailed messages for person called upon, including name, time of call and nature of business

Chart management

Scheduling meetings for staff members

2002-2004 Aetna Rx/Pharmacy Technician/CSR

Answering 100+ incoming & outgoing calls daily in patient call center

Collected payments & refilled prescriptions over the phone

Handled customer issues in a problem solving environment

Respond to public inquiries in a courteous manner within extent of knowledge

Enroll new clients

Train new employees

Keying in new prescriptions

Responsible for completing miscellaneous projects in a timely manner

Education

2000- 2004 Graduated Platte County R3 High School

2005-2006 San Diego City College

References

References available upon request

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