Masoud Salami

Skills Profile

• Rockwell automation software sales

• Solid analytical thinking, troubleshooting and decision making

• Activplant manufacturing software and SQL server 2005

• GE Fanuc automation Cimplicity HMI 6 and 7 software

• Computer network Hardware / Software Support

• Proven ability in process reengineering; significantly improved department’s efficiencies on production line work in assembly plant

Employment History

WESTBURNE, LONDON, ON, 9/2010 – 12/2011

Automation Specialist

• I was trained for variety of FactoryTalk Rockwell Automation software and hardware like Historian SE, VantagePoint, AssetCentre, Transaction Manager, RSLinx, ViewPoint, View SE

• Acted as sole responsible for Rockwell software sales in the South West region of Ontario

• Actively acted as host at “Rockwell Automation Fair” to demonstrate new products to clients

• Trained all the internal account managers and the rest of the sales team to Rockwell software

• Provided lunch & learn sessions and presentation at customer’s site to promote Rockwell software products as regional sales

• Provided technical consultation and automation solution and pricing to manufacturers

• Analyzed and presented “Regional Operation Plan” to Rockwell and Westburne’s management as to our software sales direction in the region for the next fiscal year

• Increased software sales from 930K to 1.38M in 2011

• Met with plant managers to follow up with the solution I provided them or discuss new requirements

ACTIVPLANT CORP, LONDON, ON 8/2007 – 2/2010

Solution Analyst

• Trained customers on implementing the software and how to design their production data collection

• Remote Desktop Connection to the client’s servers through Webex, TeamViewer, VPN

• Uploaded latest patches and hotfixes to FTP server for client

• Tested Activplant software in Virtual Machine environment prior to every release using Kepware OPC server & SQL 2005 with the latest Microsoft service packs installed

• Reproduced and reported software bugs to QA & developers through SalesForce DB & SharePoint

• Created knowledgebase articles, reviewed & modified technical manuals and trained new agents

• Troubleshoot SQL server through SQL profiler trace log, transaction error log, data recovery model memory management, job history, user security, checked database properties, store procedures, executed SELECT statements, backed up database, restored database, uninstalled reinstalled SQL 2005 or 2000, Performance Monitor log, SQLDIAG

• Troubleshoot Windows 2003 and XP on DCOM, IIS, DEP switches, NET USE for open ports, Task Manager for processes and performance, Regional Settings, Services Utility, PING, Perfmon Utility for counters, Computer Management, Event Viewer, Local Security Policy, Group Policy, Hosts file, MSCONFIG, System Information by running MSINFO32, Dr. Watson tool by running Drwtsn32.exe

• Created many technical articles for company Wikipedia for internal and external users as reference

GE FANUC AUTOMATION, EDMONTON, AB 6/2006 – 8/2007

Cimplicity Technical Support Engineer

• Responsible for providing solutions to Cimplicity HMI, GE 90-30/90-70 PLC and SCADA projects

• Supported customers for Proficy Scada Cimplicity automation software projects plant edition

• Troubleshoot networking problems, ODBC, DCOM, and other Windows security issues as tier 2

• Logged technical problems in Siebel database & carried a Hotline blackberry for after hours issues

• Reproduced software bugs in VMware using OPC server and reported them to quality control

• Provided communication solutions between HMI Servers, OPC Server and PLC using industrial protocols - Modbus +, Ethernet, RS 232, S-90 Ethernet, Allen Bradley (Ethernet, Data HWY +)

• Trained new engineers on using Cimplicity HMI software and all the service level agreements

• Analyzed and resolved issues with SQL Server Database, iHistorian, Pager

• Performed cost analysis on recommended solution

EDS, FLINT, MI 1/2001-1/2006

Information Analyst

• Configured and tested PR&T routing decision logic along with new designed Cimplicity screens

• Was transferred to Allison Transmission plant in Maryland & worked as MES support team member

• Created 3 Cimplicity projects for a Gleason CNC machine to get data off of it into SQL server 2000

• Worked at GM Baltimore Truck assembly plant as Vantive Administrator, systems technical support engineer, change control champion, monitored the Cimplicity projects for any stoppage in any shop

• Assumed the ownership of eInventory database for all software licensing, hardware expirations, recycling & selling them to a local vendor, purchased & ordered servers & desktops for control room

• Managed 2 projects and a team of 4 for 6 months on recycling the plant old hardware to new

• Was transferred to Cami Automotive plant in Ontario & worked as MS Access database & Maximo support, monitored all the plant floor terminals to be connected to the main server room & have data

• Performed as Cimplicity implementation team member & operation operator for the body shop

• Monitored and ran daily backup and archived jobs through mainframe and AS/400 in server room

• Monitored and controlled terminal servers and Wyse thin client terminals on the plant floor

• Administered, supported and troubleshoot remote users using Citrix trying to connect to intranet

• Liaison with client (CAMI), had twice weekly meeting to review new client’s technical requirements

GE FANUC AUTOMATION, ALBANY, NEW YORK 3/2000-12/2000

Cimplicity Technical Support

• I was trained intensively for Cimplicity HMI software and was certified and worked as tier 1 support

• Tested software functionality to identify bugs and reported them to developers to create hotfixes

• Used Allen Bradley PLC’s, GE 90-30, and Modicon PLC’s to connect to Cimplicity projects

• Created trouble tickets in Clarify database program and administered the new tickets and assigned them to proper agents who were specialized on that issue

• Verified client’s software license through software license inventory and issued them new license

Formal Education

University of Houston, Houston, Texas 2001

Major: Computer Information Science Degree: Bachelor

Centennial College, Toronto, Ontario 1998

Major: UNIX SCO Administration Degree: Certificate

George Brown, Toronto, Ontario 1992

Major: Mechanical Engineering / AutoCAD / CAD CAM Degree: Diploma

Certifications/Licenses

ActivEssentials 5.3, Insight for Excel, RTLE, RCA Activplant 2007

A+ course Netg 2005

Project Management: The Fundamentals and Communications EDS University 2003

Windows 2003, Installing, Configuring and Networking EDS University 2003

Microsoft Excel and Access 2003: Reports, Forms, Queries, Tables EDS University 2002

CIMPLICITY HMI GE Fanuc 2000

Certified Novell Administrator (CNA) in a CNE course Toronto 1996

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