Customer Service

Location:

Posted:

May 07, 2012

CEDRINA PINEIRO

SKILLS PROFILE

Excellent communication skills; enjoy working with the public

Experienced in answering high volume calls, and other office duties

Proficient in bookkeeping, including accounts receivable/ payables

Able to interpret terminology on patients encounter forms and other documents

Able to use all coding manuals effectively to look up codes

Ability to assign ICD-9-CM and CPT codes for specific diagnoses

EMPLOYMENT HISTORY

Accountemps, Bethlehem, PA 09/2011 – 05/2012

Accounts Receivable Clerk

Responsible for uploading Daily Cash Balancing Forms into the system.

Assist in preparing copies of refund to the payers.

Assist in preparing copies of overpayment letters to be sent out to the

insurance companies and to the corporate office. Track and apply

confirmation delivery to each over payment letter.

The Salvation Army Shelter, Allentown, PA 10/2010 - 04/2012

Monitor

Conduct intake interviews for guest coming into the shelter

Perform various office duties such as answering a multi-line phone

and sorting mail. Record information in the shelter log book

regarding guests and employees

Maintained security throughout the shelter

Wholesale Priced Printing and Mailing, Inc., La Mesa, CA 08/2006 – 01/2007

Bookkeeper/ Office Assistant

Provided entry level bookkeeping, including accounts receivable/ Payables

Kept daily balance of the company’s accounts

Operated a paper folding machine, a tabbing machine,

and the addressing machine

Social Security Administration, New York, N Y 05/2005 - 07/2006

Clerical, Personal Assistant

Administrative support for a claims representative

Completed claims for retirement, disability and other issues that needed

to be addressed for the claimants

As a result of my professionalism, I was able to complete social security

card applications

TRAINING /EDUCATION

Pima Medical Institute– Chula Vista, CA 04/2009 – 02/2010

Medical Billing and Coding: Certificate