Highlight of qualifications

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 Creative, analytical and detail-oriented professional with 5 years experience involving fraud and audits.

 Established record of precisely completing research, reporting, providing extensive executive level report and inventing creative ways to improve project success

 A team player that possesses exceptional communication and interpersonal skills

 Highly focused in supporting deadline driven assignments; able to identify goals, priorities accordingly

 Solid problem solving skills with a drive to learn and invent creative ways to solve problems that arise in the workplace

• Proficient in a variety of applications: MS Office Suite, MS Excel, MS Project, MS Outlook, MS SharePoint, Ariba, and HP Quality Center-SIT, UAT, E2E, Regression.

Work experience

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Incident/Fraud Analyst

September 2009 – Present Bank of America (Contractor) Charlotte, NC

• Conduct an analysis of current Bank of America information security and business continuity standards and mapping of those standards to supplier requirement and supplier assessment processes.

• Performs data and document audits to ensure application integrity, accuracy, consistency and completeness. Prepares and issues final audit reports summarizing findings and noting corrective action.

• Researching and analyzing customer transactions for possible cases of fraud. Monitor incident reporting and following up to insure its resolve

• Analyzing present-state policy documentation and develop alternative future-state approaches and facilitate implementation.

• Resolving issues to ensure adoption of standards and guidelines across the organization. Ensure all open tickets for fraud and incidents are closed.

• Ability to develop an understanding of the Bank of America online and onsite assessment processes and concisely communicate to non-technical business partners.

• Assisting in developing communications of compliance and regulatory changes, policy and procedure revisions and communications. Identifying causes of and/or contributing factors relating to risk exposure. Performing physical file/systems reviews to determine compliance. Preparing Work Paper documentation of test results and findings. Assisting in the coordination, development and enhancement of new banking standards.

• Analyze data mapping documents to determine data integration across multiple data sources

Business Analyst Operations Department

June 2006 – May 2009 Maersk Line Charlotte, NC

• Functioned as liaison between direct manager and external business units/managerial associates to ensure proper communication and reporting practices

• Partnered with business units to define requirements and involved heavily in creating procurement strategies; assisted in planning and managing designated projects and ensured that objectives were accomplished in accordance with outlined priorities

• Responsible for creating, reporting and documenting timely status reports and delegating task assignments, delegated responsibilities and designed time schedules

• Provided senior management with project expense reports and executed project plans to help kept the project within the designated budgetary constraints.

 Manipulated raw customer data in Excel to provide meaningful information for project team

 Developed effective working relationship with clients and Information Technology (IT) divisions. Acted as a liaison between clients and outsourced IT departments

 Involve with internal audit of company accounts for fraud and misuse of accounts.

 Process equipment availability for export moves and imports also constantly work towards refinement of work processes to eliminate redundancies, improve production and reduce cost for all business units.

 Assist in establishment of department SOP and ISO compliance. Communicate with the Customer Service group for customer specific requirements.

 Completed workflow analysis; supported senior management in implementing SAP system by providing presentations and training modules for business units.

 Project member of a team set in a place to review invoices failures, delay of invoicing, and billing practices. Analyze and correct invoices to match purchasing orders. Communicate invoices status and provide problem resolutions.

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