OBJECTIVE

Seeking a Business Analyst position in a reputed company where I can demonstrate excellent leadership, business and team work skills to produce effective results

SUMMARY

• Four years of diverse experience as a Business Analyst in Pharmaceuticals/ Health Care and Financial Domain

• Excellent understanding of Business Requirements Gathering, Evaluating Database Sources, Translating Requirements into Specifications and Application Design

• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members

• In-depth knowledge of Rational Unified Process (RUP) methodology, Use Cases, Object Oriented Analysis and Design (OOAD), Requirement Traceability Matrix (RTM), Agile and XP methodologies

• Competent in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams

• Experience in UML, Visio, Rational Rose, Clear Case, Rational Requisite Pro, Test Manager, Rational Clear Quest & Microsoft office Suite

• Extensive experience in developing Use Cases, creating Screen Mockups, conducting GAP Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis

• Experienced in Account Opening, Investment Accounts, Portfolio Account Management, Market Data, Foreign Exchange Data FX, Loans Accounting Systems and back office system

• Experience with Business Reporting Tools such as Crystal Reports, Excel

• Strong Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts

• Solid business Data Analysis, Data Mining, Data Migration and Reconciliation experience

• Experience in Database Management using SQL server

• Domain knowledge of Equities, Bonds, Mortgage–Backed Securities (MBS), Asset–Backed Securities (Abs), Derivatives (Options, Futures, Swaps), Credit Risks, Market Risks, Commodities and Money Markets

• Excellent analytical & problem solving skills and a team player with strong interpersonal and communication proficiency

WORK EXPERIENCE

Business Analyst, Liberty Mutual Insurance Company, Portsmouth, NH July 2009 – Oct 2010

Liberty Mutual has Claims Workbench that generates claims for Auto and Property Policies. Claims are registered and policy coverage’s are added to the claim which undergoes different stages of creating the Occurrence Report, Investigation and Financials. The Policies are further classified and run on Canada and US provinces. Each month a new build is released which is tested by running the suite and performing changes as per the business requirements.

Responsibilities:

• Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams

• Created test environment and test setup for each new build of Claims Workbench

• Analyzed and updated old test scripts in Win Runner as per the business requirements

• Evaluated business requirements and developed new Test Scripts for Canada version of CSW

• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management

• Assisted Project Manager in entire project starting from Initiation Phase, Definition Phase and Technical Design Phase of the project including Task Allocation for Construction and finally Validation of the application based on approved requirements

• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure

• Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD)

• Used agile development methods to promote development iterations, team work, collaboration and process adaptability and work with the wireframes and storyboard

• Performed GAP analysis by identifying existing technologies, documented enhancements to meet the end state requirements

• Participated in and contributed to As-Is and To-Be Process Modeling Sessions, and build process models responsible for analysis and reporting of invoices

• Designed and developed Use Cases and UML models using Microsoft Visio

• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams, activity diagrams, Sequence Diagrams using Rational Rose according to UML methodology

• Created and managed project templates, use case templates & requirement types

• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables

• Maintained various versions of the documents generated during the project using Rational Clear Case

• Reviewed Business Requirement and Technical Specification Documents

• Supported Load Test team by giving them walkthrough of functional flow of application and reviewed test scripts prepared by the team for quality and functionality

• Performed gathering, analysis, review and signoff of business requirements and conducting of interviews , sessions etc

• Performed data analysis by identifying the different data sources, created logical data models and established relationship between entities

• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro

• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)

• Environment: Windows XP/2000, Rational Suite (Rational Rose, Rational Requisite Pro, Rational Clear Quest), Oracle, SQL, MS Project, MS Office Suite (Word, Excel, Access, Power Point, Outlook)

Business/System Analyst, National City Commercial Capital, Cincinnati, Ohio July 2008 – June 2009

The project was to utilize Fidelity’s expertise to replace the current Wholesale, Retail, Correspondent and Direct POS (Point of Sale) and LOS applications with FIS EM Power; a solution comprised of services based modules. These modules include POS, Processing, Closing, Post Closing and Funding loan.

Responsibilities:

• Gathered business requirements, supporting transaction processing

• Conducted requirements analysis using a Use Case driven approach and produced detailed use cases for all the interfaces

• Used Rational Rose and UML to produce use case models, and sequence diagrams, as part of the detailed design of interfaces

• Established strategic partnerships with the business units to develop a solid understanding of the business line; including the business plan, products, and process and revenue streams

• Interfaced with team leaders, identified and analyzed the given information, procedures and decision flows, evaluated existing procedures and methods

• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document

• Developed Requirement specifications and process diagrams including context, dataflow diagrams.

• Used questionnaire, surveys, JAD sessions and Brainstorming sessions as requirement elicitation techniques

• Framed a detailed agenda for JAD. Facilitated JAD sessions and took aggressive efforts towards completion and finalization of documentation towards the end of JAD sessions

• Analyzed requirement document by identifying ambiguous, incomplete and incorrect requirements. Helped in developing attribute matrix and functionality traceability matrix

• Managed change of the requirements and associated requirements to other requirements for traceability using Rational Requisite Pro

• Involved in risk-management process whereby identified critical areas of business risk and modified the business process to reduce the same

• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers

• Helped co-business analyst in drawing data flow diagrams and process flow diagrams using MS Visio.

• Helped project manager with MS-Project for developing schedules using Gantt charts

• Conducted walkthroughs with development team and stakeholders

• Involved in preparing a simple and detailed User manual for the application, for an intended novice user

• Environment: MS-Project, MS-Visio, UML, Rational Requisite Pro, SQL, Oracle

Business Analyst, Washington Mutual, Denver, CO October 2007 – July 2008

Washington Mutual is a financial services and banking corporation committed to serving consumers and mid-sized businesses. The project was to upgrade the existing Online Banking system by enhancing functionalities like Account openings, Investment Accounts, Online Bill Pay, User Interface change, Check Images, Search Functionality, Online money transfers between different accounts, Pending Transfers and to get more information for any transaction. Online Bill Pay gives Washington Mutual customers Internet Access to view and pay bill online. Washington Mutual customers will sign up for Bill Pay via Online Banking enrollment through Customer Information View. Existing service customers can also modify their Bill Pay funding accounts.

Responsibilities:

• Developed prototype of new information processing application. Helped collect functional requirements and prepared business requirement documents using Rational Requisite Pro

• Worked throughout the SDLC, which included specifications, design, analysis and testing utilizing RUP and Agile (XP and Scrum) methodology

• Worked with end users and stakeholders to gather information needed for the data warehouse and writing requirements document for the project

• Coordinated with SMEs at various levels on strategic issues

• Developed business requirements document (BRD), User stories, User requirements and functional requirements, and documented the same by creating vision/scope document, use case document and system functional requirements document (FRD)

• Prepared Use Case based on Business Requirement documentation gathered through interaction with users.

• Extensive use of Visio for use case diagrams, activity diagrams, status charts, sequence diagrams, BMPL Modeling, data flow diagrams DFD

• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures

• Acted as a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams

• Developed non-functional requirements and documented them as Business Rules, Quality attributes, constraints documents

• Defined various processes for Banking Domain such as Account Opening for Savings Bank, Current Account, Term Deposits, Mutual Funds, Insurance products, Bill Pay Services etc

• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes

• Formed a bridge between the Project Manager and different teams with effective presentations

• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensures that critical requirements are not missed

• Followed the UML based methods using Visio and Rational Rose to create use cases, activity diagrams, state chart diagrams, sequence diagrams, collaboration diagrams

• Performed System analysis and organizational review of existing QA process

• Made sure Logical Names and Physical Names were updated as per Data Review Board Meetings

• Reviewed Test Cases with QA and made sure all defects raised were closed

• Established Incident Reporting and Change Control procedures using Clear Quest

• Environment: MS Visio, RUP, Agile, Scrum, Rational Analyst Suite, Requisite Pro, Rational Administrator, Quality Center, UML 2.0, HTML, Oracle, Java Script, Win Runner

Jr. Business Analyst, Emergisoft, Arlington, Texas January 2007 – October 2007

Emergisoft is the leading provider of healthcare information technologies that automate the clinical documentation and business practices in emergency departments and out-patient clinics. Emergisoft utilizes web-based technology and an array of databases to provide an extremely most effective tool to validate patient demographics and verify insurance eligibility in real-time conforming to HIPAA standards. The features of Emergisoft include Medicare/Medicaid Eligibility and Billing Verification, Self-Pay/Commercial Eligibility and Billing Verification, Real Time Processing, Billing Address Verification with Address History and Insurance Eligibility Verification.

Responsibilities:

• Gathered business requirements from various Subject Matter Experts from the Human Resource Department, Attorneys and Financial Analysts for better understanding of the business and IT processes of the current system and the infrastructure needs

• Wrote documentation for all aspects of the computer systems validation lifecycle, in accordance with FDA regulations, particularly CFR 21, part 11

• Validated processes and equipment utilized to manufacture active pharmaceutical ingredients in FDA environment

• Authored Business Requirement Document (BRD), Functional Requirement Specification (FRS) and User Requirement Specification (URS) for application development

• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM)

• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Database Flow Diagrams using MS Visio

• Provided support to the development team by utilizing the Rational Unified Process (RUP)

• Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area and conducted JAD sessions with IT group

• Authored progress and completion reports that were submitted to the management team on a weekly basis

• Involved in UAT, test plans, documentation of test reports, etc.

• Environment: MS Word, Rational Rose, Rational Clear Case, Rational Clear Quest, MS SQL, Test director, Win Runner, Report Net, Test Director

TECHNICAL SKILLS

Environment : Windows 9x/XP/2000/XP/Vista, UNIX

Methodologies : Rational Unified Process (RUP), SDLC, AGILE

Business Modeling Tools : Microsoft Visio, Microsoft Project, Requisite pro

Databases / Query Tools : SQL, MS Access, Oracle 8i

Utility Tools : MS Word, Excel, Power Point & Outlook

Reporting Tools : Crystal Reports, Business Objects

Testing Tools : Win Runner, Load Runner & Test Director

EDUCATION

MBA, Amity Business School, Delhi, India March 2007

Bachelor’s in Business Administration, JIMS, Delhi, India April 2005

OTHER SKILLS

• Excellent business communication and team leading skills

• Detail oriented, with strong analytical and problem solving skills

• Proactive, diligent, and excellent time management skills

• Outstanding command over English and German language

References available upon request

Contact this candidate