Leonard Nguyen

**** ******* ******

Philadelphia, PA 19149

215-***-****

bidxzb@r.postjobfree.com

Objective:

To build an exciting and long term career with your company through implementing the use of my exceptional sales, managerial and customer service skills.

Qualifications:

• Solid managerial experience

• Dedication and drive as a hard working individual

• Strong communication and team building skills

• Ability to build strong and trusting relationships with prospective clients

• Ability to manage multi tasks in a pressured environment

Work History:

Citibank N.A. – Plymouth Meeting, PA

November 2009 – Present

Bank Teller

• Handling teller transactions; including cash handling

• Sell/ cross sell bank products and services; through the use of face to face sales, cold calling and outbound business to business and consumer activities.

• Resolve customer’s issues through the use of exceptional customer service skills.

• Create and maintain operational integrity and excellence

National Tire & Battery – Montgomeryville, PA

July 2005 – October 2009

Store Manager/ Automotive Technician

• Hire, train and evaluate employees through implementing improvement plans to maintain and encourage “ownership mentality” to assure a strong and successful staff

• Overseeing the daily work and productivity to assure optimal customer service experience

• Maintain interior and exterior of building to meet and/or exceed company and state standards

• Effective sales and scheduling to maximize productivity and profitability. Create and update spreadsheets to review profits and loss. Maintaining repair and service records on a daily basis to prevent audit loss

• Maintain adequate store supplies and inventory

• Meet customer’s needs and upsell customer as needed to assure proper needs are met for vehicle’s safety and longevity

Montgomeryville Acura – Montgomeryville, PA

August 2007 – April 2008

Automotive Technician

• Service and maintain vehicles in accordance with maintenance scheduled, inspections, diagnostic and repair mechanical and electrical defects

• Perform complete vehicle inspection for precentive maintenance and safety per PA. expectations

• Installing equipment, components and systems

Emily’s Inc. Bar & Grill – Philadelphia, PA

March 2002 – June 2005

Store Owner/ Manager

• To satisfy all customer requirements by assuring that the service is constantly maintained at a consistently high standard

• To prepare and cook food

• Handle money and complete end of night procedures; including preparing for daily end of day deposit

• To practice and achieving gross profit, labor percentage and variable expenses

Education:

Northeast High School – Philadelphia, PA

Major: Accounting

1996-2000

Lincoln Technical Institute – Philadelphia, PA

Major: Automotive Technology

2000-2001

Licenses:

Life and Health Producer License

References:

Tae Kim

Citibank N.A.

Vice President – Commercial Banking

215-***-****

Raymond Tuck

Citibank N.A.

Personal Banker

1-267-***-****

Stephen Springsteen

National Tire & Battery

Retail Store Manager

1-702-***-****

Contact this candidate