Administrative Assistant Manager

JOY E. THORNTON

*** ***** **** *****

MINNEOLA, FL 34715

Goal-Oriented, Results Focused Executive Assistant

Committed to Professionalism; Consistently Upbeat; Reliably Accurate

15+ years of administrative partnering and office management mastery.

Associate’s Degree in Legal Secretarial Studies

• VALUED as assistant to executives entitled:

 CEO

 PRESIDENT

 VICE PRESIDENT

 DIRECTOR

 MANAGER

• Exceptional Office SKILL:

 MS Outlook

 MS Word

 MS PowerPoint

 MS Excel

 Typing 75wpm ~ 99% accuracy

Experience

CURRENT POSITION SUMMARY

Executive Assistant / CEO September, 2009-Present

Kramer Healthcare Technologies (KHT)

Office of Chuck Kramer, CEO

Orlando, FL 32801

General Company Description

KHT is a technology-based software development company providing web-based revenue-cycle management solutions for hospitals, surgery centers and large physician practices.

Summary of Administrative Tasks:

• Assist with CEO’s Leadership Initiatives – Interpret, Document, Communicate Expectations

• Executive Leadership Goal Organizer – Define Milestones and Develop Tracking Plan

• Decisive calendaring –

o Align meetings with Priorities; Dissect timing; Gather Documentation/Information in Support of Subject Matter; Confirm Attendees, Insure Scheduled time adherence by ‘Gatekeeper Reminders’.

• Research Travel Options –

o Providing varied scenarios relevant to trip purpose and location-specific components of environment.

o Develop relationships with destination clients and acquire suggestions on best practices; obtaining advice and direction in the interest of assisting the traveler.

• Report Preparation –

o Expenses – detail listing; electronic entry into ADP system; submit to accounting

o Salesforce – specifics on sales activities; contract status; payments; client contacts; system performance; commissions; product versions, etc.

• Presentation Preparation –

o PowerPoint, Excel, Word – Varied Complexities involving diverse subjects.

Joy E. Thornton

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WALT DISNEY COMPANY EXECUTIVE SUPPORT POSITION SUMMARIES

January, 1991

To March, 2009

Administrative Assistant August, 2008 – April, 2009

Office of the Vice President (Position absorbed)

Walt Disney World Communications

Walt Disney Company Public Affairs

MAJOR CONTRIBUTIONS:

• Acclimated newly hired Vice President into the Walt Disney World culture by Scheduling Introductions; Reviewing Company Procedures; Adherence to Legal procedures; Sharing best practices; Identifying Team Mission; planning next steps; Documenting Accomplished goals, Analyzing Group Dynamics, etc.

• Created interactive department management map displaying upcoming events; administrative and personnel deadlines; expected travel; office procedures and building renovations, etc.

Summary of Administrative Tasks:

• Distribute emergency calls to Media Relations team by quickly determining which team member is most appropriate, available and prepared. Follow chain of communication relating to nature of emergency or issue.

• Arrange all aspects of Nationwide travel for Executive and Team.

• Outlook Calendar Scheduling, Expense Reporting, SAP system entries, Tracking, Supply Ordering; Meeting Coordination, Video and Audio conferencing utilizing state-of-the-art equipment.

• PowerPoint Presentations, Excel Spreadsheet Preparation, Team Meeting Planning, Agenda development; Activity Coordination; Appreciation Event/Team Building Coordination and other duties not limited to formal job description.

• Administrative Management of Team payroll hours, Vacation bank, Overtime hours

o Liaison for Payroll Division Communications

• Administrative budget responsibility and oversight.

o Saved budget dollars by researching intra-company resources and conducting cost analysis on a monthly basis.

• Advanced proofreading skills on all levels of correspondence and communications.

• Perform as the eyes and ears of the department with open communication to VP on appropriate levels and timely status reports.

Experience Driven Qualities:

• Development of situation awareness and ability to adapt to change seamlessly and with maturity.

• Demonstration of respect and efficiency with the Media and upper Management in the face of emergency issues.

• Highly developed people skills and aptitude for compassion whenever appropriate.

• Dynamic management of business boundaries as it relates to professional behavior.

• Dedicated and structured time management performed with tactful efficiency.

• Cognizant of process improvement to increase efficiencies and reduce waste in both time and energy.

• Imitate successful behaviors embrace proven processes.

Joy E. Thornton

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Executive Secretary November, 2003 – August, 2008

Office of Director, Sales Development,

Administration & Finance

Celebration, FL

Summary of Administrative Tasks:

• Comprehensive administrative support of Director as team leader of over 100 Cast Members located locally and throughout the resort properties of Walt Disney World.

• Administrative backup and support of all Departments including Finance and Training Departments. Adherence to all Legal Regulations relating to material storage & handling.

• Perform functions related to recruiting processes and solving Time and Pay issues for division cast within complex SAP system.

• Review and Analyze departmental spending. Report out on Areas of Concern and Develop plan of action. SAVED DIVISION OVER $1.5K IN MONTHLY CATERING EXPENDITURES by developing guidelines for meeting refreshments and changing product categories.

• Maintain departmental organization charts and division-wide Holiday, Special Event and Yearly Admission distribution lists.

• Prepare, Proofread and distribute letters, memos, spreadsheets, presentations (MS Word; Excel; PowerPoint) – per request of Director.

• SPECIAL ASSIGNMENT as Assistant to the Senior Vice President of division:

o Requested for 4 month assignment in Sr. VP’s office as Administrative Assistant in direct support of Executive.

Experience Driven Qualities:

• Maintain highest level of accuracy, response and team communication Change focus with minimal notice.

• Utilization of all available resources within tight time limits and deadlines.

Administrative Assistant August, 1998 – November, 2003

Office of the President of Disney Cruise Line

Celebration, FL

Walt Disney World (Executive promoted out of state)

Summary of Administrative Tasks:

• Review schedule with Executive several times per day in accordance with changes.

• Manage Meeting Requests in order of Priority manipulating schedule as Priorities shift.

• Prepare Weekly Financial Report to President of Walt Disney World Resort for review by President of DCL.

• Circumvent and manage guest calls directed to the President within strict guidelines.

• Timely processing of expense reports, Excel and PowerPoint document creation, Spreadsheets, Verbal Dictation Transcription.

• Analyze spending on varying levels for top line Executive Team Review.

• Coordinate Complex Domestic and Foreign Travel Itineraries.

• Track Deadlines, Personal Task Dates, Events, Engagements and Meetings providing follow through and completion. Maintain complex files.

Experience Driven Qualities:

• Demonstrate confidence, tact and professionalism to the highest degree.

• Communicate high-level information efficiently.

• Be cognizant of personal commitments as they relate to business operations.

• Proactively manage calendar with foresight.

• Ask questions to clearly understand any requests that need explanation.

Joy E. Thornton

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Administrative Assistant October, 1996 – August, 1998

Office of Vice President of Finance & Business Development

Walt Disney World Finance

Lake Buena Vista, FL

Summary of Administrative Tasks:

• Outlook calendar maintenance and timely communication of conflicts to Executive.

o Financial report preparation and presentation design via MS PowerPoint, Word & Excel in support of Varied Business Development Models.

• Participated/coordinated Kickoff Session of New Businesses/Coordinate Executive Presentation and Speech Rehearsal.

• Manage all details of Domestic and Foreign travel.

• Schedule and prepare Executive for yearly performance reviews/manage status changes.

• Prepare expense reports in accordance with WDW policy and procedures within SAP system.

• Logistics management of Team Meetings, Outings, Office Coverage, Recognition and Special Occasions for department.

Experience Driven Qualities:

• Basic understanding of financial reports and business implications.

• High Flexibility and Anticipation of Next Steps.

• Anticipate upcoming deadlines / Monitor Task Calendar and schedule preparation time.

• Manage team expectations and proactively develop team building events for the purpose of elevating morale in a simple and cost-effective way.

• Ownership of all tasks.

Executive Secretary July, 1994 – October, 1996

Office of Director of Business Development

Lake Buena Vista, FL

Walt Disney World Finance

Summary of Administrative Tasks:

• Administrative support of Director and 4 Financial Analysts (Expert Management via Outlook; Excel; Word; PowerPoint).

• Efficient communication to team regarding meeting changes, report preparation and deadline reminders from the Director of Finance.

• Craft presentations, letters and memos to support objectives of the Director.

• Prepare financial documents i.e. Expense reports; company vehicle mileage calculations; Administer Cast Member Personnel Requests.

• Alternate Administrative Partner for Administrative Assistant to VP of Finance.

• Gainfully manage tasks and timelines for completion while scheduling and supporting diverse personalities.

• Developed an Office Coverage Schedule adopted by company.

Experience Driven Qualities:

• Adapt to both Director and VP work style/multi task with focus on elevating results.

• Work closely with higher level administrative staff to gain knowledge of business.

• Observe and imitate leadership behaviors.

Joy E. Thornton

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Secretary 1 January, 1992-July, 1994

Office of Manager of Business Development

Orlando, FL

Disney Development Company

Summary of Administrative Tasks:

• Support Manager and two Financial Analysts to produce Financial Statements on existing businesses; Financial Spreadsheets as Revenue Frameworks for newly conceived businesses.

o SAP System Entries and Cast Member status Changes/Updates; Office Phone Etiquette Development; Mail Distribution; General Office Management and oversight.

• Alternate Administrative Support for Executive Secretary of Director of Finance.

• Detailed Administrative Management; Presentation Coordination and Overall Gatekeeper of Office Management.

• Develop Guidelines; Rules; Schedules and Procedures as it relates to the team and adherence to Company Policy; Human Resource Management and Logistic Information.

Experience Driven Qualities:

• Maintain working knowledge of Director’s preferences when performing backup duties.

• Be proactively engaged in departmental focus, vision and mission.

• Anticipate upcoming needs of Financial Staff based on learned experience.

• Request Explanations of new applications and how they assist in daily efforts of team.

Department Assistant January, 1991 – January 1992

Office of Director of Finance and Manager of I.T.

Orlando, FL

Disney Development Company

Summary of Administrative Tasks:

• Assist with phone backup to Executive Secretary of Director.

• Secretary to Managers of WDW Information Technology.

• Follow up on I.T. services performed by Managers and gain feedback.

• Prepare highly accurate PowerPoint Presentation.

• Calendar maintenance for Managers with backup calendaring for Director.

• Communicate I.T. issues to Managers with concise and articulated descriptions.

Experience Driven Qualities:

• Task completion swiftly and with maximum accuracy.

• Anticipate Recurring I.T. Issues and develop action plan for response.

• Document occurrence and analyze costs association with and level of response.

• Ability to learn software applications and troubleshooting techniques.

Joy E. Thornton

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July, 1980 – December, 1990 – Restaurant Business Owner/Operator:

POMME DE TERRE Family Restaurant

Newbury St., Boston, MA

July, 1976-June, 1980

Diverse Legal Secretarial positions within the greater Boston area:

*Office of Daniel Connell, Esq. – Westford, MA:

- Criminal Law; Real Estate Law; Medical Malpractice & Probate Law.

*Office of John McGarry, Esq. – Andover, MA:

- Corporate and Private Real Estate Law

*Office of Sheldon M. Drucker, Esq. – Boston, MA:

- Business & Corporate Law

Education

Northern Essex Community College

Graduate: June, 1978

Bradford, Massachusetts

ASSOCIATES DEGREE

Legal Secretarial Studies

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READY TO BRING THE VALUE OF QUALITY ADMINISTRATIVE SUPPORT

TO YOUR COMPANY!

Contact this candidate