Customer Service Sales Representative

BARRY PETTWAY, JR.

**** ****** **.

Detroit, MI *8207

*************@*****.***

313-***-**** Cell

313-***-**** HM

EDUCATION

Detroit Engineering Institute, Detroit, Michigan, 1986

Associates in Electronics

Computer Slot Repair Certification, Clinton Township, 2000

Slot Machine Repair Certification, Clinton Township, 2001

MECHANICAL AND RESEARCH TOOLS

• SS-20 • GSA-500 • WR-400

• SS-30 • WR-70 • WR-100

• GND-200 • WR-200 • GFB-520

EXPERIENCE

Customer Service Rep, 2012-Present

U Haul Moving and Storage

P.O. Box 21507

Phoenix, AZ 85036-1507

• Assist customers with truck or trailer rentals, close out returns using the Motorola MC 75 Series hand held

• Resolve any issues regarding the rental of any U Haul Equipment

• Minor repairs on trucks and trailers

• Contact Person: Terrence Hood 313-***-****

Driver/Storage Personal, 2010-2011

Job 1 America, Southgate, MI

• Received new vehicles and supervised inspection, tag and store process in local bays

• Logged vehicle information at receiving and prepared for shipment throughout Michigan

• Contact Person: Michael Seay 313-***-****

Field Service Technician, 2003 - 2010

G-Tech, West Greenwich, Rhode Island

• Responsible for field service and repair in local retail facilities that offer the Michigan lottery

• Set up and install lottery terminals located in the Metro Detroit region and local suburbs

• Communicate with retailers to solve any and all terminal failures and breakdowns

• Gained strong organizational, analytical skills and problem solving skills

GPS Installer (Subcontractor) 2004 - 2011

Owners Eyeview, Detroit, Michigan

• Installed proprietary GPS systems on city and state cars, trucks and vans located in Midwestern states

• Partnered with sales representative of the company to resolve any issues regarding the installs or service calls

• Contact Person: Virgil Blocker, Southfield Michigan, 248-***-****

Field Service Technician (Subcontractor) 2006 - 2007

Northcoast Fitness Inc., Ohio

• Repaired and installed exercise equipment and electric fire place heaters

• Contacted the customer and set time to service and install the necessary equipment

• Streamlined and closed order with Northcoast once equipment was repaired and installed

• Contact Person: Rennis Rouse, Ravenna, Ohio, 330-***-****

Field Service Technician, 2000 - 2002

Glory USA, Inc., Caldwell, New Jersey

• Remedied on-site customer service/concerns for clients such as: Detroit Casinos and the Ambassador Bridge

• Responsible for time and parts management, in addition regularly scheduled preventive maintenance programs

• Responsible for on site repair for GLORY cash handling systems such as those listed in “Key Competencies”

Installer/Sales, 1998 - 2000

Irby Installations, Detroit, MI

• Installed office cubes and electrical outlets connecting power

• Contacted clients and new customers regarding problems, installation and sales

EXPERIENCE – CONTINUED

Field Engineer, 1992 - 1998

Eastman Kodak Company, Southfield, MI

• Contacted customers in regards to machine problems and assured them of timely repair

• Worked with field specialist on complicated machines, and serviced copiers all throughout Michigan

• Performed electronic diagrams, and meters to troubleshoot issues with copy machines

Senior Reproduction Operator, 1980 - 1992

Coopers & Lybrand, Detroit, MI

• Set daily production schedule based on changing priorities

• Responsible for reproducing financial and statistical statements for all in house corporate matters

• Utilized A. B. Dick 1600 offset press, Addressograph Multi 2650, Kodak Copier 150/2100/90/95, Spiral and Velo Binding Machines, Challenge Hydraulic Paper Cutter and Drills

• Maintained and performed First Echelon Repair all above listed machinery

LEADERSHIP ACTIVITIES

• Member, Ravendale Community

• Member, NAACP, Lifetime

• Member, Society of Mechanical Engineers

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