MICHELE TRUNFIO

**** ********** ****** ~ Foster City, California 94404

650-***-**** home bdocup@r.postjobfree.com 650-***-**** cell

SALES EXECUTIVE QUALIFICATIONS

Successful at securing new business, building relationships with customers and generating above quota revenues to attain top-ranked sales track record and be recognized in top 10% nationwide.

• Direct Sales • Channel Account Management • Territory Management • Account Management

• New Business Development • Consultative/Solution Selling • Sales Forecasting • Coach/Mentor

Results-driven, achievement-oriented Sales Executive with 20 plus years of hardware, software and professional services sales experience in the Hi Tech Industry. Self motivated with excellent time management and organizational capabilities. Outstanding, prospecting, negotiating and sales closing skills. Committed team player with an optimistic “can do” attitude, dedicated to analyzing customer requirements and formulating strategic solutions to drive new business revenue.

Professional SALES EXPERIENCE

INTERACTIVE INTELLIGENCE, San Francisco, CA

Channel Account Manager (June 2009-February 2011)

Responsible for working with Channel partners in a Northern California Territory to sell the "all in one" Interactive Intelligence Software solution to enterprise customers with contact centers. This "all in one" software solution includes; IP PBX, ACD, IVR, CTI, Work Force Management, Unified Messaging and Business Process Automation.

• Attained 153% of 1.5M 2010 Quota

• Ranked #8 out of 60 in the nation

• Sold both the “cloud based/SaaS” and premise based solutions

AMERICAN EXPRESS, San Francisco, CA

Manager, Business Development (October 2008-June 2009)

Responsible for new business development of Fortune 1000 companies in Northern CA region selling BPO services to CFO’s. Sold 4.8M of 3.5M annual quota, 137%

• Ranked #7 / 40 on the National Sales Team for 2008 sales results

VERIZON BUSINESS, San Jose, CA

Senior Account Executive (January 2004-October 2008)

Responsible for new business development with Enterprise customers in the Bay Area territory by identifying sales opportunities, establishing relationships with “C” level executives and managing the sales process from proposal phase through implementation and account management.

Sold CPE including; Cisco, Nortel, Avaya and EMC along with Managed Services and Professional Services, MPLS, Broadband services, IP Network services, Internet access and other transport services.

• Attained 115% of 2007 Quota

• Attained 116% of 2006 Quota

MICHELE TRUNFIO Page Two

• Attained 110% of 2005 Quota

• Winner of 3rd Quarter New Logo business award (most new customer contracts) 2005

AVAYA (FORMERLY LUCENT and AT&T), Milpitas, California

Channel Account Manager (1998-2000 and 2001-2004)

Managed channel partners and direct selling activities to Enterprise customers in the Northern California territory and sold IP servers, call center products, software, messaging, wireless, data

products and professional services to “C level” executives that solved business and technical issues and met ROI objectives with 80% efforts focused on new business account development and 20% managing existing accounts

• Achieved 100% of 2002 and 2003 revenue objectives of $5 million.

• Awarded High Performance Leadership award in 2000 for outstanding sales performance.

• Earned Millionaires Club status in 1999 for achieving 238% of annual quota.

• Ranked #1 New Business Account Salesperson, western region in 1999.

CISCO SYSTEMS, San Jose, California

Channel Account Manager (2000-2001)

Responsible for increasing new business sales opportunities in the Silicon Valley territory by effectively managing channel partners to sell Cisco products, including switches, routers, security/firewall, VPN, network management software, wireless, call center solutions and VOIP servers.

• Coached and mentored channel partners to attain monthly sales targets.

• Achieved 100% of quarterly service objectives.

NORTEL NETWORKS, Boston, Massachusetts / Foster City, California

Senior Account Executive (1992-1998)

Responsible for new business sales in the Boston territory by developing an effective leads network to generate new business accounts selling Nortel key systems, PBX’s, Contact Centers, Multimedia Messaging systems and related software, professional services and maintenance services.

• Developed, grew and managed the Cisco account from zero locations to 66 U.S. Cisco locations.

• Earned Honors Circle from 1993-1997 by consistently achieving 115%+ quota of $1.2 million annual revenue objective.

AT&T, Boston, Massachusetts

Account Executive (1988-1992)

Managed a competitive sales territory selling AT&T key systems, PBX’s, software and services to new business accounts and achieved annual quota of 120-190% of $1.2 million revenue objective.

• Earned Achievers Club status from 1988-1991, achieved annual quota of 115%+ and ranked number one salesperson in the New England branch in 1988.

EDUCATION AND TRAINING

FRAMINGHAM STATE COLLEGE, Framingham, Massachusetts

Bachelor of Science Degree, Education

Sales and Marketing Executive Program, Harvard University

Telecommunications Technology Certificate, Northeastern University

Sales Training Programs including; Spin Selling, Target Account Selling, Power Base Selling, Selling to Very Important Top Officer (VITO) and Holden Selling Program

MICHELE TRUNFIO

1072 Windjammer Circle ~ Foster City, California 94404

650-***-**** home bdocup@r.postjobfree.com 650-***-**** cell

SALES EXECUTIVE QUALIFICATIONS

Successful at securing new business, building relationships with customers and generating above quota revenues to attain top-ranked sales track record and be recognized in top 10% nationwide.

• Direct Sales • Channel Account Management • Territory Management • Account Management

• New Business Development • Consultative/Solution Selling • Sales Forecasting • Coach/Mentor

Results-driven, achievement-oriented Sales Executive with 20 plus years of hardware, software and professional services sales experience in the Hi Tech Industry. Self motivated with excellent time management and organizational capabilities. Outstanding, prospecting, negotiating and sales closing skills. Committed team player with an optimistic “can do” attitude, dedicated to analyzing customer requirements and formulating strategic solutions to drive new business revenue.

Professional SALES EXPERIENCE

INTERACTIVE INTELLIGENCE, San Francisco, CA

Channel Account Manager (June 2009-February 2011)

Responsible for working with Channel partners in a Northern California Territory to sell the "all in one" Interactive Intelligence Software solution to enterprise customers with contact centers. This "all in one" software solution includes; IP PBX, ACD, IVR, CTI, Work Force Management, Unified Messaging and Business Process Automation.

• Attained 153% of 1.5M 2010 Quota

• Ranked #8 out of 60 in the nation

• Sold both the “cloud based/SaaS” and premise based solutions

AMERICAN EXPRESS, San Francisco, CA

Manager, Business Development (October 2008-June 2009)

Responsible for new business development of Fortune 1000 companies in Northern CA region selling BPO services to CFO’s. Sold 4.8M of 3.5M annual quota, 137%

• Ranked #7 / 40 on the National Sales Team for 2008 sales results

VERIZON BUSINESS, San Jose, CA

Senior Account Executive (January 2004-October 2008)

Responsible for new business development with Enterprise customers in the Bay Area territory by identifying sales opportunities, establishing relationships with “C” level executives and managing the sales process from proposal phase through implementation and account management.

Sold CPE including; Cisco, Nortel, Avaya and EMC along with Managed Services and Professional Services, MPLS, Broadband services, IP Network services, Internet access and other transport services.

• Attained 115% of 2007 Quota

• Attained 116% of 2006 Quota

MICHELE TRUNFIO Page Two

• Attained 110% of 2005 Quota

• Winner of 3rd Quarter New Logo business award (most new customer contracts) 2005

AVAYA (FORMERLY LUCENT and AT&T), Milpitas, California

Channel Account Manager (1998-2000 and 2001-2004)

Managed channel partners and direct selling activities to Enterprise customers in the Northern California territory and sold IP servers, call center products, software, messaging, wireless, data

products and professional services to “C level” executives that solved business and technical issues and met ROI objectives with 80% efforts focused on new business account development and 20% managing existing accounts

• Achieved 100% of 2002 and 2003 revenue objectives of $5 million.

• Awarded High Performance Leadership award in 2000 for outstanding sales performance.

• Earned Millionaires Club status in 1999 for achieving 238% of annual quota.

• Ranked #1 New Business Account Salesperson, western region in 1999.

CISCO SYSTEMS, San Jose, California

Channel Account Manager (2000-2001)

Responsible for increasing new business sales opportunities in the Silicon Valley territory by effectively managing channel partners to sell Cisco products, including switches, routers, security/firewall, VPN, network management software, wireless, call center solutions and VOIP servers.

• Coached and mentored channel partners to attain monthly sales targets.

• Achieved 100% of quarterly service objectives.

NORTEL NETWORKS, Boston, Massachusetts / Foster City, California

Senior Account Executive (1992-1998)

Responsible for new business sales in the Boston territory by developing an effective leads network to generate new business accounts selling Nortel key systems, PBX’s, Contact Centers, Multimedia Messaging systems and related software, professional services and maintenance services.

• Developed, grew and managed the Cisco account from zero locations to 66 U.S. Cisco locations.

• Earned Honors Circle from 1993-1997 by consistently achieving 115%+ quota of $1.2 million annual revenue objective.

AT&T, Boston, Massachusetts

Account Executive (1988-1992)

Managed a competitive sales territory selling AT&T key systems, PBX’s, software and services to new business accounts and achieved annual quota of 120-190% of $1.2 million revenue objective.

• Earned Achievers Club status from 1988-1991, achieved annual quota of 115%+ and ranked number one salesperson in the New England branch in 1988.

EDUCATION AND TRAINING

FRAMINGHAM STATE COLLEGE, Framingham, Massachusetts

Bachelor of Science Degree, Education

Sales and Marketing Executive Program, Harvard University

Telecommunications Technology Certificate, Northeastern University

Sales Training Programs including; Spin Selling, Target Account Selling, Power Base Selling, Selling to Very Important Top Officer (VITO) and Holden Selling Program

MICHELE TRUNFIO

1072 Windjammer Circle ~ Foster City, California 94404

650-***-**** home bdocup@r.postjobfree.com 650-***-**** cell

SALES EXECUTIVE QUALIFICATIONS

Successful at securing new business, building relationships with customers and generating above quota revenues to attain top-ranked sales track record and be recognized in top 10% nationwide.

• Direct Sales • Channel Account Management • Territory Management • Account Management

• New Business Development • Consultative/Solution Selling • Sales Forecasting • Coach/Mentor

Results-driven, achievement-oriented Sales Executive with 20 plus years of hardware, software and professional services sales experience in the Hi Tech Industry. Self motivated with excellent time management and organizational capabilities. Outstanding, prospecting, negotiating and sales closing skills. Committed team player with an optimistic “can do” attitude, dedicated to analyzing customer requirements and formulating strategic solutions to drive new business revenue.

Professional SALES EXPERIENCE

INTERACTIVE INTELLIGENCE, San Francisco, CA

Channel Account Manager (June 2009-February 2011)

Responsible for working with Channel partners in a Northern California Territory to sell the "all in one" Interactive Intelligence Software solution to enterprise customers with contact centers. This "all in one" software solution includes; IP PBX, ACD, IVR, CTI, Work Force Management, Unified Messaging and Business Process Automation.

• Attained 153% of 1.5M 2010 Quota

• Ranked #8 out of 60 in the nation

• Sold both the “cloud based/SaaS” and premise based solutions

AMERICAN EXPRESS, San Francisco, CA

Manager, Business Development (October 2008-June 2009)

Responsible for new business development of Fortune 1000 companies in Northern CA region selling BPO services to CFO’s. Sold 4.8M of 3.5M annual quota, 137%

• Ranked #7 / 40 on the National Sales Team for 2008 sales results

VERIZON BUSINESS, San Jose, CA

Senior Account Executive (January 2004-October 2008)

Responsible for new business development with Enterprise customers in the Bay Area territory by identifying sales opportunities, establishing relationships with “C” level executives and managing the sales process from proposal phase through implementation and account management.

Sold CPE including; Cisco, Nortel, Avaya and EMC along with Managed Services and Professional Services, MPLS, Broadband services, IP Network services, Internet access and other transport services.

• Attained 115% of 2007 Quota

• Attained 116% of 2006 Quota

MICHELE TRUNFIO Page Two

• Attained 110% of 2005 Quota

• Winner of 3rd Quarter New Logo business award (most new customer contracts) 2005

AVAYA (FORMERLY LUCENT and AT&T), Milpitas, California

Channel Account Manager (1998-2000 and 2001-2004)

Managed channel partners and direct selling activities to Enterprise customers in the Northern California territory and sold IP servers, call center products, software, messaging, wireless, data

products and professional services to “C level” executives that solved business and technical issues and met ROI objectives with 80% efforts focused on new business account development and 20% managing existing accounts

• Achieved 100% of 2002 and 2003 revenue objectives of $5 million.

• Awarded High Performance Leadership award in 2000 for outstanding sales performance.

• Earned Millionaires Club status in 1999 for achieving 238% of annual quota.

• Ranked #1 New Business Account Salesperson, western region in 1999.

CISCO SYSTEMS, San Jose, California

Channel Account Manager (2000-2001)

Responsible for increasing new business sales opportunities in the Silicon Valley territory by effectively managing channel partners to sell Cisco products, including switches, routers, security/firewall, VPN, network management software, wireless, call center solutions and VOIP servers.

• Coached and mentored channel partners to attain monthly sales targets.

• Achieved 100% of quarterly service objectives.

NORTEL NETWORKS, Boston, Massachusetts / Foster City, California

Senior Account Executive (1992-1998)

Responsible for new business sales in the Boston territory by developing an effective leads network to generate new business accounts selling Nortel key systems, PBX’s, Contact Centers, Multimedia Messaging systems and related software, professional services and maintenance services.

• Developed, grew and managed the Cisco account from zero locations to 66 U.S. Cisco locations.

• Earned Honors Circle from 1993-1997 by consistently achieving 115%+ quota of $1.2 million annual revenue objective.

AT&T, Boston, Massachusetts

Account Executive (1988-1992)

Managed a competitive sales territory selling AT&T key systems, PBX’s, software and services to new business accounts and achieved annual quota of 120-190% of $1.2 million revenue objective.

• Earned Achievers Club status from 1988-1991, achieved annual quota of 115%+ and ranked number one salesperson in the New England branch in 1988.

EDUCATION AND TRAINING

FRAMINGHAM STATE COLLEGE, Framingham, Massachusetts

Bachelor of Science Degree, Education

Sales and Marketing Executive Program, Harvard University

Telecommunications Technology Certificate, Northeastern University

Sales Training Programs including; Spin Selling, Target Account Selling, Power Base Selling, Selling to Very Important Top Officer (VITO) and Holden Selling Program

Contact this candidate