Manager Customer Service

Scott A. Nippert

**** ********** **.

Columbus, Ohio 43221

Home Phone: 614-***-****

Email: bdj2ha@r.postjobfree.com

______________________________________________________________________

Qualifications:

Highly motivated and teamwork-oriented Manager/Supervisor with proven success leading teams to meet aggressive goals; with a focus on customer service, process improvement, training, safety;

Hands – on team builder with a solid background in people, project and asset management; Offering full commitment to ensuring that the company for whom I work profits from my presence.

Experience:

Mason Dixon Intermodal – Columbus, Ohio (August 2009 – August 2012)

Positions Held :

Inspector / Clerk

Perform unit inspections to ensure compliance with Department Of Transportation regulations, preparation and completion of necessary inspection and maintenance documentation. Customer service including, in house and customer inventory requests, inventory control, and maintenance of driver’s mileage logs. Assistance with weekly payroll efforts.

JT/SG Enterprises, Inc. d.b.a. SOLUTIONS Staffing – Columbus, Ohio (May 1985 – August 2009)

Positions Held :

Regional On-Site Manager/Special Projects Director (1998 - 2009)

Set up, organization, and implementation of all On-Site programs. Direct supervision of 300+ employees and 8 on-site supervisors at different locations. Direct liaison with Human Resource department as well as all department heads and supervisors. Directing all new hire training and orientations. Responsible for medical/dental insurance plans for our temporary associates. Maintain daily and weekly payroll records as well as all attendance records. The set up and maintenance of databases used to track attendance, employment status, skills, placement within departments and pay rates. Setup, organize and implement new policies and procedures regarding employment, attendance and payroll for the temporary associates within the “Host” companies. Write and implement policies regarding a drug free workplace, including drug testing and all follow up procedures. Trouble shoot and find the necessary solution to any problem that may arise. Make sure all of the policies and procedures of the “Host” company are followed. This program was set up and run at the following “Host” companies; Limited Distribution Center, Structure, Express, Victoria Secret Catalog, Bath and Body Works, Vectra, Highlights for Children (Zaner – Bloser), Packaging Group both in Columbus and Cincinnati Ohio, Roxane Laboratories a.k.a Boehringer Ingelheim, ODW (Ohio Distribution Warehouse), Jack of all Games, T. Marzetti, Red Envelope, Genco, Client Logic, Tri-Palm (formerly Oasis).

Scott A. Nippert Page 2

Controller/Operations Manager (1996-1998)

Preparation of all financial and accounting data for $40MM +, 12 + office, multi-state staffing operation. Responsible for entire payroll effort of multi-state staff, approximately 12,000 annually. My responsibilities also included tabulation of Federal 941 and 940 payments, State, local and district taxes. Operate as fiduciary agent for corporate 401k plans via Merrill Lynch as well as Group Administrator for corporate medical/dental plans. Act as liaison for corporate banking relationships, legal counsel relationships, lease procurement, equipment lease/procurement and lease maintenance. Function as LAN network administrator for Novell/Microsoft client-server systems. Provide full software and system maintenance. Research and implement risk management strategies for reduction of operating expenses, while expanding into new markets. Assisted in automating A/P process for corporation, assisted in converting payroll system from UNIX-based software to DOS-based LAN

system, resulting in increased efficiency in payroll effort. Hired and trained accounting and payroll staff. Prepared, edited, and revised many corporate policies regarding payroll and operations. Prior to promotion to the Operations Manager's position I held these positions within SOLUTIONS Staffing:

Multi-Branch Manager (1994-1996)

Security Manager (1993-1994)

Recruiting Specialist/Account Manager (1992-1993)

In house Temporary during breaks in College (1985-1992)

In each position held, all goals both professional and personal were met and exceeded.

Education:

The University of Tampa – Tampa, Florida

Mass Communications

Bachelor of Arts, December 1992

Qualifications:

Highly motivated and teamwork-oriented, I offer 110% total commitment to ensuring that the company for whom I work profits from my presence in it.

Software Proficiency : Windows 3.1, 95, 98, XP; Netscape; MSN; AOL; Internet Explorer, Microsoft Excel, Word, Outlook, Access, Lotus, Word Perfect (various incarnations), AS400, UNIX, LAN Networks, IBM and compatibles hardware proficient. Administrator qualified for a variety of Human Resource and payroll databases.

Other Achievements: National Deans List – 1990 - 1992, participated with the Greater Columbus Chamber of Commerce's “Lets Start a Career” program's payroll effort 1996 and 1997.

~ Excellent References Available Upon Request~

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