Customer Service Data Entry
Resume:
Brandi J. Link
Email: bcy03k@r.postjobfree.com
OBJECTIVE Seeking career employment with a fast-paced corporation where my experience and skills may be used towards mutual advantage.
EMPLOYMENT HISTORY
10/2008 - 02/2010 Guild Mortgage Company Kailua, Hawaii
SR Loan Processor (10/2008-02/2010)
Accountable for all aspects of mortgage loan processing including:
Maintaining open communication with Customers and Loan Officers to ensure proper and timely processing in the submission of mortgage applications; inputting and updating mortgage applications in the system; sending and following up on verifications of employment, depository firms, creditors, and etc.; scanning of loan documents, copying loan documents for customers, setting up loan files and reviewing consumer loan files for completeness. Ensured all loans fall within the new TILA to ensure loans are always in compliance and re-disclosures are sent out if needed; ordering appraisals and title reports; preparing and analyzing a final loan Transmittal Summary (1008), along with all required and supportive documentation and information in order to submit to the Underwriter; High levels of experience in processing FHA, USDA, VA, and Conventional loans; Jr. Underwriter in cases of issuing credit approvals on any conventional loans that are Fannie Mae (DU) and Freddie Mac (LP).
09/2005- 10/2008 GMAC Mortgage Company Kailua, Hawaii
SR Loan Processor (09/2005-10/2008)
Accountable for all aspects of mortgage loan processing including:
Maintaining open communication with Customers and Loan Officers to ensure proper and timely processing in the submission of mortgage applications; inputting and updating mortgage applications in the system; sending and following up on verifications of employment, depository firms, creditors, and etc; preparing and analyzing a final loan Transmittal Summary (1008), along with all required and supportive documentation and information in order to submit to the Underwriter; High levels of experience in processing FHA, USDA, VA, and Conventional loans; In some cases on certain loan programs had the ability to decision, set required conditions and issue final loan approval. Trained the new hire employees; was cross trained to draw docs when the closer was busy or out of the office.
04/2005-07/2005 American Nationwide Mortgage Aiea, Hawaii
Loan Processor (04/2005-07/2005)
Accountable for all aspects of mortgage loan processor including the following: Ensured all loan documentation has been properly documented and reviewed; generated loan documents; ordered Appraisals, Title reports, and credit reports; Reviewed the credit report and generated pre-qualification letters for clients; submitted all documentation to a lender for approval and satisfied all the required Lender conditions; performed extensive customer service skills, data entry proficiency and attention to detail.
09/2004-03/2005 Cornerstone Business Services, Inc. / ACMC Aiea, Hawaii
Loan Processor (09/2004-03/2005)
Accountable for all aspects of mortgage loan processor including the following: Ensured all loan documentation has been properly documented and reviewed; generated loan documents; ordered Appraisals, Title reports, and credit reports and any other required documentation to satisfy the loan; performed extensive customer service skills, data entry proficiency and attention to detail.
02/2002-07/2004 Sterling Federal Bank Sterling, Illinois
Loan Processor/Insurance Clerk (12/2002-07/2004)
Accountable for all aspects of mortgage and consumer loan insurance documentation and loan payoffs; generated and mailed out release of mortgages; paying and balancing insurance payments; Ordering Mortgage Insurance if needed. Position required extensive customer service skills, data entry proficiency, and attention to detail.
Bank Teller (02/2002-12/2002)
Accountable for all aspects of general teller duties and clerical tasks. Position offered extensive experience in dealing with the general public. Extensive customer service skills.
09/2001-01/2002 Tri- County Opportunity Council Rock Falls, Illinois
Intake Worker (09/2001-01/2002)
Assisted low-income individuals with payment of utility bills, investigated applicants’ backgrounds, and the other clerical duties.
08/1999-08/2001 Transcar POV Shipping Boeblingen, Germany
Administrative Assistant (08/1999-08/2001)
Accountable for receiving and shipping vehicles, briefing individuals on vehicle status and custom forms, extensive data entry, and other general clerical duties.
Certified Agricultural Inspector
Inspected and notated any damage to vehicles that are shipped to the US.
02/1997-02/1999 Adecco (Temporary Agency) Belleville, Illinois
Various Clerical Assignments
SKILLS Microsoft Word, Microsoft Excel, PowerPoint, Calyx Point, Encompass, Eclipse, Bytepro, PILOT (GMAC system), MyKey/I5 (Guild system).
EDUCATION Diploma 1993 - Rock Falls Township High School Rock Falls, Illinois
(Attended Under Brandi Vasquez)
1994-1995 Palo Alto Community College San Antonio, Texas
General Education Coursework
(Attended Under Brandi Vasquez)
1996-1998 Southwestern Illinois University Belleville, Illinois
AKA Belleville Area College
General Education Coursework
(Attended Under Brandi Vasquez and Brandi Cislo)
07/2005 - Hawaii Institute of Real Estate Kapiolani, Hawaii
(Completed and received a certificate for passing the class never took the Hawaii State Exam)
REFERENCES Ms. Sharon Anderson
Guild Mortgage Underwriter
Work# 808-***-****
Cell# 808-***-****
Ms. Luana Groom
Was a GMAC Teamleader/Supervisor
Home# 808-***-****
Cell# 808-***-****
Ms. Cindy Rodriguez
Then Teller Supervisor now Customer Service Manager
Sterling Federal Bank
110 E. 4th Street
Sterling, IL. 61081
Work# 815-***-****
Marty WaldSchmidt
Supervisor now Retired with Sterling Federal Bank
2805 Hubbard Rd.
Sterling, IL. 61071
Ph# 815-***-****
Cell# 815-***-****
Brandi J. Link
Email: bcy03k@r.postjobfree.com
OBJECTIVE Seeking career employment with a fast-paced corporation where my experience and skills may be used towards mutual advantage.
EMPLOYMENT HISTORY
10/2008 - 02/2010 Guild Mortgage Company Kailua, Hawaii
SR Loan Processor (10/2008-02/2010)
Accountable for all aspects of mortgage loan processing including:
Maintaining open communication with Customers and Loan Officers to ensure proper and timely processing in the submission of mortgage applications; inputting and updating mortgage applications in the system; sending and following up on verifications of employment, depository firms, creditors, and etc.; scanning of loan documents, copying loan documents for customers, setting up loan files and reviewing consumer loan files for completeness. Ensured all loans fall within the new TILA to ensure loans are always in compliance and re-disclosures are sent out if needed; ordering appraisals and title reports; preparing and analyzing a final loan Transmittal Summary (1008), along with all required and supportive documentation and information in order to submit to the Underwriter; High levels of experience in processing FHA, USDA, VA, and Conventional loans; Jr. Underwriter in cases of issuing credit approvals on any conventional loans that are Fannie Mae (DU) and Freddie Mac (LP).
09/2005- 10/2008 GMAC Mortgage Company Kailua, Hawaii
SR Loan Processor (09/2005-10/2008)
Accountable for all aspects of mortgage loan processing including:
Maintaining open communication with Customers and Loan Officers to ensure proper and timely processing in the submission of mortgage applications; inputting and updating mortgage applications in the system; sending and following up on verifications of employment, depository firms, creditors, and etc; preparing and analyzing a final loan Transmittal Summary (1008), along with all required and supportive documentation and information in order to submit to the Underwriter; High levels of experience in processing FHA, USDA, VA, and Conventional loans; In some cases on certain loan programs had the ability to decision, set required conditions and issue final loan approval. Trained the new hire employees; was cross trained to draw docs when the closer was busy or out of the office.
04/2005-07/2005 American Nationwide Mortgage Aiea, Hawaii
Loan Processor (04/2005-07/2005)
Accountable for all aspects of mortgage loan processor including the following: Ensured all loan documentation has been properly documented and reviewed; generated loan documents; ordered Appraisals, Title reports, and credit reports; Reviewed the credit report and generated pre-qualification letters for clients; submitted all documentation to a lender for approval and satisfied all the required Lender conditions; performed extensive customer service skills, data entry proficiency and attention to detail.
09/2004-03/2005 Cornerstone Business Services, Inc. / ACMC Aiea, Hawaii
Loan Processor (09/2004-03/2005)
Accountable for all aspects of mortgage loan processor including the following: Ensured all loan documentation has been properly documented and reviewed; generated loan documents; ordered Appraisals, Title reports, and credit reports and any other required documentation to satisfy the loan; performed extensive customer service skills, data entry proficiency and attention to detail.
02/2002-07/2004 Sterling Federal Bank Sterling, Illinois
Loan Processor/Insurance Clerk (12/2002-07/2004)
Accountable for all aspects of mortgage and consumer loan insurance documentation and loan payoffs; generated and mailed out release of mortgages; paying and balancing insurance payments; Ordering Mortgage Insurance if needed. Position required extensive customer service skills, data entry proficiency, and attention to detail.
Bank Teller (02/2002-12/2002)
Accountable for all aspects of general teller duties and clerical tasks. Position offered extensive experience in dealing with the general public. Extensive customer service skills.
09/2001-01/2002 Tri- County Opportunity Council Rock Falls, Illinois
Intake Worker (09/2001-01/2002)
Assisted low-income individuals with payment of utility bills, investigated applicants’ backgrounds, and the other clerical duties.
08/1999-08/2001 Transcar POV Shipping Boeblingen, Germany
Administrative Assistant (08/1999-08/2001)
Accountable for receiving and shipping vehicles, briefing individuals on vehicle status and custom forms, extensive data entry, and other general clerical duties.
Certified Agricultural Inspector
Inspected and notated any damage to vehicles that are shipped to the US.
02/1997-02/1999 Adecco (Temporary Agency) Belleville, Illinois
Various Clerical Assignments
SKILLS Microsoft Word, Microsoft Excel, PowerPoint, Calyx Point, Encompass, Eclipse, Bytepro, PILOT (GMAC system), MyKey/I5 (Guild system).
EDUCATION Diploma 1993 - Rock Falls Township High School Rock Falls, Illinois
(Attended Under Brandi Vasquez)
1994-1995 Palo Alto Community College San Antonio, Texas
General Education Coursework
(Attended Under Brandi Vasquez)
1996-1998 Southwestern Illinois University Belleville, Illinois
AKA Belleville Area College
General Education Coursework
(Attended Under Brandi Vasquez and Brandi Cislo)
07/2005 - Hawaii Institute of Real Estate Kapiolani, Hawaii
(Completed and received a certificate for passing the class never took the Hawaii State Exam)
REFERENCES Ms. Sharon Anderson
Guild Mortgage Underwriter
Work# 808-***-****
Cell# 808-***-****
Ms. Luana Groom
Was a GMAC Teamleader/Supervisor
Home# 808-***-****
Cell# 808-***-****
Ms. Cindy Rodriguez
Then Teller Supervisor now Customer Service Manager
Sterling Federal Bank
110 E. 4th Street
Sterling, IL. 61081
Work# 815-***-****
Marty WaldSchmidt
Supervisor now Retired with Sterling Federal Bank
2805 Hubbard Rd.
Sterling, IL. 61071
Ph# 815-***-****
Cell# 815-***-****
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