EDWIN GERMAN

**** ******** **** ~ Union, NJ, ****3

908-***-**** or 973-***-**** bcw0uv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An accomplished Telecom Systems Professional with PBX analysis and administration (MAC), Nortel Meridian PBX 11c, 81 C, Avaya Octel VM, Service Desk, Second Nature, EasyLink Fax, Cross Connect Wiring, and Video Conferencing, MCK VoIP, Nortel VoIP, Avaya PBX, Cisco VoIP, Audio Visual, Hoteling, Poly Com, Windows, MS Office Suite (Word, Excel, Power Point, Access).

EXPERIENCE

SIMPSON THACHER & BARLETT LLP, New York, NY June 2011-July 2011

Telecom Support Programmer

1 Complete moves, adds, changes and deletions of phone features, voicemail boxes and equipment (phone sets, PBX station cards, PBX network interfaces cards, etc)

2 Answer customer questions regarding the operation of phone features and equipment

3 Utilize customer's existing Avaya maintenance contract(s) to open trouble reports

DELOITTE & TOUCHE LLP, New York, NY November 1994 -May 2009

Telecom Systems Analyst

4 Cisco Call Manager Version 6.1; VOIP; router/switches series 3845/2811; Cisco Unity 7.0

5 Assisted nationwide Firm personnel with their telecommunications needs (Adds, Moves, and Changes)

6 Collaborated with Facilities, IT and Office Management nationwide.

7 Point of contact for outside vendors/contractors dealing with local telecom issues.

8 Triaged all telecommunications Service Desk tickets of firm personnel issues.

9 Quickly responded and set high priority tickets within the set time frame on a 24/7 basis.

10 Maintained a high call closure count.

11 Maintained and installed “find me/follow me” and PC-based Voice Mail applications.

12 Maintained and repaired local and regional phone/telecommunications equipment.

13 Support staff for local operations when working with vendors.

DELOITTE & TOUCHE LLP, Parsippany, NJ August 1988 November 1994

Telecommunications Specialist

14 Managed voice processing system (Octel Aspen and Maxum).

15 Coordinated changes, including moves, additions and deletions for PBX, voicemail and call detail reporting.

16 Created and maintained systems databases, lists and directories.

17 Oversaw operations of Microtel (call accounting system) including bi-weekly processing, maintaining database and appropriate billing.

18 Liased between firm personnel and vendors relating to inter-office problems or requests.

19 Troubleshot all problems related to office services.

20 Performed minor repairs of office equipment (i.e. copiers, fax machines and phone equipment).

21 Advanced knowledge of video conferencing technology.

22 Managed a bridge with both teleconferences and video teleconferences.

EDUCATION AND TRAINING

Nortel Certification:

Meridian 1 ACD A-C2 Feature Administration

x11 Release 25 Database for Technicians

Meridian 1 Maintenance for Large Systems

Installation and Maintenance for Technicians

Meridian 1 and Communication Server 1000 Familiarization

Avaya Certification:

Octel 250/350 System Operation and Management

Roberts Walsh Business School, New Jersey

Essex Catholic High School, HS Diploma, New Jersey

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