Customer Service Office
Resume:
Experience
**-**-**** – **-**-**** | Member Service Officer
**** * ******** |Shawnee, Ok
o Collected and processed loan payments and other financial transactions
o Received and accounted for money and monetary instruments as well as balanced a cash drawer daily
o Established new member accounts and prepared loan documents
o Communicated loan decisions to members
o Sought payment for delinquent safe deposit box accounts
o Handled customer complaints and took appropriate action to resolve the issue
o Provided secretarial support for the branch such as answering telephones and assisting members with general information
o Composed and edited branch wide correspondence and emails
o Maintained confidentiality in all aspects of the member and company information
o Prepared and assembled media kits for marketing and public relations
o Maintained an electronic records management system that involved document scanning
o Organized, sorted, and distributed mail for all employees within the branch
o Ordered and maintained inventory of office equipment and supplies
o Performed general clerical duties to include but not limited to copying, faxing, and filing; as well as maintained the neatness and cleanliness of the office
Skills
Organizational
Communication
Computer – MS Office Suite
Customer Service
References
Ron Hargis, Specialized Investments Consultant, Tinker Federal Credit Union
Melissa Skillern, Logistics Specialist, Northrop Grumman
Freeland Wood, Police Officer, Shawnee Police Department
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