Business Analyst, Project manager
Resume:
Louis Rodriguez
* ******** ***., ****** *****, NJ 07663 ***.*********@*****.***
PROJECT MANAGER
IT & IS / Technical Support / Global Systems Deployment / Installation & Configuration / ITIL /WAN & LAN / Six Sigma / Cost Control / Full Lifecycle Development / Vendor & Client Relations
Applying my broad-based expertise in systems engineering, IT and operations management, I directed large projects from conceptual design through to implementation, review and enhancement. I completed multi-site, global IT projects on time and under budget, creating and delivering strategies to optimize efficiencies and control costs. Understanding the challenges of both the vendor and the end-user, I have a successful track record of providing direction to maximize productivity and ensure customer satisfaction.
My key skills include:
Implementing IT solutions to reduce costs and increase profitability
Improving processes for greater operational efficiencies
Driving quality control solutions to meet compliance requirements
Utilizing innovative software to improve project tracking and scheduling processes
Training, managing and motivating cross-functional teams
Colleagues describe me as a “hands-on” team leader and an effective problem solver. My outstanding written and verbal communication skills allow me to work closely and effectively with people at all organizational levels.
SELECTED ACCOMPLISHMENTS
Ensured global IT/IS upgrade deadlines were met. Led global project at BD that included multiple software upgrades. Created and tested new Hardware Image for all computer models. Planned roll-out strategy for 13 global sites. Maintained near 100% success rate for entire project roll out, including hardware & software reported issues.
Played key role in securing multi-million dollar contract. Orion was one of three companies vying to be the primary vendor for KPMG’s E-Audit software. Assigned task to design project to meet client needs. Directed entire build process. Orion was selected as KPMG’s primary vendor, generating approximately $9M in revenue.
Initiated cost control strategy. Tasked with slashing operating costs at Becton Dickinson. Created first global R&D CAD application vendor agreement. Consolidated effort to streamline installation processes and design global data standards. Saved company over $400K.
Expedited project completion. Build deployments at Orion Systems for several unique custom applications had taken almost 24 man-hours from preparation to delivery. Developed/maintained fully automated Visual Build Pro scripts for compilation of application sets for all environments. Expedited deployment time by 35%.
Improved project productivity. Challenged to expand software packaging resources at Becton Dickinson to include national software request support. Implemented best practice methodologies. Customized work flow steps for each lifecycle phase. Increased consistencies and accuracies. Improved productivity by 40%.
CAREER HISTORY – CONT.
2010 to Present - Project Manager / Global Systems Engineer, Orion Systems Integrators. Oversee projects from maintenance through development and quality review. Ensure builds are delivered accurately, consistently, and on time. Deliver installations for user acceptance testing for over ten in-house applications. Manage team of six.
Achievements:
Expedited deployment time by 35% while increasing the number of builds available for delivery on a daily basis through the utilization of custom VBScript and comprehensive Visual Build script development
Developed and maintained fully automated Visual Build Pro scripts for compilation of all application sets for all environments
Planned, created, and maintained application versioning scheme; designed complex Installshield MSI and MSP installers for application installation, upgrade, and patching
Becton-Dickinson & Co. (BD). $7B surgical and medical instrument manufacturing company.
2007 to 2010 - Project Manager, Global Systems Engineering. Promoted to direct company-wide projects ensuring on-time, on-budget completion. Led global policy configuration and documentation for Microsoft security standardization. Initiated best practice methodologies for major upgrade. Managed team of nine.
Provided technical leadership by researching, recommending, estimating, prototyping and/or initiating the development of products, methodologies and technologies. Spearheaded global team to implement new Quest InTrust for AD Solution to allow for security monitoring, notification and reporting. Carried out the global policy configuration and documentation for Microsoft security standardizations. Instrumental in designing and implementing PC Power Management initiatives across enterprise including 25,000 nodes.
Achievements:
Initiated the best practice methodologies for company-wide upgrade in10,000+ servers for Microsoft Windows 2003 SP2
Recognized for the design, implementation, and execution of Standardized Global Policy Objects within AD for over 20,0000 users for Internet security, Microsoft Windows configurations, and application customizations
Incurred in excess of $400K savings by effectively managing the global R&D CAD application consolidation effort to eliminate legacy applications, streamline installation processes, and create global data standards
Innovated a custom, all-inclusive report server schedule for the entire InTrust for AD Security Server comprised of Active Directory import, SQL indexing, backups, and maintenance
Presided over the .Going Green. initiative, including the research, design and implementation of global Altiris PC Power Management solution standards
Pivotal in maintaining global compliance numbers of 97% or greater for monthly Windows XP security update rollouts
Oversaw to several concurrent global application rollouts including Guardian Edge, Cisco VPN, Iron Mountain, Windows XP SP3, and Office 2003 XP3
CAREER HISTORY – CONT.
2005 to 2007 - Senior Packaging Specialist, Global Leader. Directed day-to-day operations of global packaging team, managing quality control, and establishing corporate standards. Implemented best practice methodologies. Improved delivery success and enhanced user experience. Led training. Oversaw four staff for day-to-day activities of the global packaging team, including resource assignment, packaging standards adherence, peer review and quality control, training, support, coaching and performance appraisals.
Enforced best practice processes for enterprise packaging and established corporate standards for Wise Package Studio package design. Responsible for packaging and testing over 2,000 global applications focusing on Windows XP migration and compatibility. Configured completed packages in Microsoft SMS 2003 for advertisement to specified collections and supervised delivery for any issues.
Achievements:
Implemented best practice methodologies for Wise Package Studio utilizing customized workflow steps for each phase in the packaging lifecycle from request to user acceptance testing (UAT)
Increased packaging consistency across the team while expediting package completion time through the creation of customized standard MSI and WSE templates; received a recognition award in 2006
Conceptualized more than 25 custom actions for WiseScript standard templates to consolidate common packaging tasks and streamline the lifecycle process as well
Improved delivery success and enhanced user experience for the globally disbursed 25,000 clients by designing a global packaging process and template for quarterly standard build update distribution
2001 to 2005 - IT Systems Developer. Coordinated and led packaging and testing for over 1000 applications in conjunction with the Windows 2000 migration. Provided superior technical support for over 550 end users.
Directed and coordinated the packaging and testing efforts throughout the enterprise of more than 1000 applications in conjunction with the Windows 2000 migration. Designed and maintained standard images for Windows 95 and 2000 operating environments. Rendered Tier 3 support for complex hardware and software issues for the desktop support team. Commended for providing remote support to more than 550 national sales force associates.
Achievements:
Drove all initiatives to design and implement an annual update and migration activities for the national sales organization
Completed the replacement of more than 200 laptops within a 48-hour period at the national sales meeting
Expedited the re-image and migration process turnaround and increased end-user satisfaction by designing Windows standard images for over 15 unique desktop and laptop configurations
CAREER HISTORY – CONT.
1999 to 2001 - IT Helpdesk Analyst. Responded to IBM compatible hardware and peripherals concerns across corporate site including 4000 users. Resolved concerns with Microsoft operating systems and applications.
Troubleshoot Microsoft operating systems and applications issues and responded to IBM compatible hardware and peripherals concerns across corporate site and all primary sub-sites including 4000 users. Participated in decisions on scope of work, duration of tasks, and determination of design requirements. Wrote specification; performed coding, testing, and documentation of software components of moderate complexity.
Achievements:
Served as a significant contributor in the creation of service level agreements for the interaction between IT and individual businesses
Provided project management, systems analysis, and software implementation process documentation and support
Instrumental in designing Windows standard images for over 15 unique desktop and laptop configurations enabling improved re-image and migration process turnaround and increased end user satisfaction
Facilitated campus-wide training classes for MS Project, PowerPoint, Showcase Strategy, PDA devices, RAS communications, and Lotus Notes mail replication
1996 to 1997 - Consultant, Argus, Inc.
1995 to 1996 - Team Leader, Chubb Insurance.
EDUCATION & CERTIFICATIONS
1994 - Studies in Computer Engineering at Stevens Institute of Technology.
2004 - Six Sigma Green Belt
2000 - MCSE, 2001 ITIL
1998 - A+ Network+
TECHNICAL PROFICIENCIES
Hardware: IBM compatible servers, desktops and laptops, multimedia peripherals, PDA devices, drive duplicators, SATA, FireWire, and HP printers
Software: Strong knowledge of all Microsoft operating systems and desktop applications, Lotus Notes client, Photoshop, PowerQuest Drive Image, Partition Magic, Lotus Sametime, SMS Administrator,
FlexLM License Managers, VMware, ESX, and Wise Package Studio, InstallShield Admin Studio, Visual Build Pro, Automation Scripting
Network: Ethernet, VPN and Wireless communication devices
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