Customer Service Manager
Resume:
Eric M. Pelcher
**** ****** ******* ****. ***. **14
San Antonio, TX 78217
***********@*****.***
Objective:
To obtain and maintain a position that will utilize my knowledge and experience.
Experience:
Coventry Healthcare: San Antonio, TX
Customer Service Representative 08/2011 – 02/2012
Here, I used my customer service skills to provide helpful information to individuals with Medicare Part D. I would assist in finding them the best possible plan for their situations. I would also answer any questions that they had concerning their coverage.
Accent Food Services: San Antonio, TX
Warehouse Associate 02/2011 – 08/2011
My responsibilities here were to deliver machines and product in a timely and effective manner. I also was involved in stocking and processing inventory.
Four Seasons Mechanical: Broadalbin, NY
Service Manager & amp; nbsp;&nb sp; 09/2005 - 12/2010
Identified problems, diagnosed causes and determined corrective actions. Advised and assisted in the service and installation, of heating, cooling, and plumbing systems.
First Guarantee Mortgage: Saratoga Springs, NY
Loan Assistant/Sales Manager &nb sp; 03/2003 - 01/2007
This position required speaking with customers via the telephone as well as in person. I would go over all options with customers when deciding to refinance their mortgage and find the best rate possible for them. I was promoted to management after six months of service. As manager, I was responsible for overseeing all CSRs in the office as well as assisting Loan Officers when closing. I had many HR duties including interviewing, hiring, terminating, and scheduling. I also conducted training classes for all future employees.
Education:
Broadalbin-Perth High School Broadalbin, NY
Regents Diploma &n bsp; &a mp;a mp;nb sp; 2003
Fulton-Montgomery Community College Johnstown, NY
Business Administration ; &nb sp; 2007
References: Available upon request
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