Technician Software Desktop Support Network Analyst
|*Microsoft Office ****/****
*Mc Afee Encryption Software
*Norton Anti-Virus Corporate Edition
PC LAN/ Technician I
05/11 to Present
*Assists in analyzing and evaluating systems malfunctions and take appropriate actions as directed.
*Involved in the installation and rollout of new software packages, upgrades and action as directed.
*Install and configure desktops, laptops, software and peripheral devices.
*Support mobile workforce - Blackberry, laptop and remote connectivity.
*Responsible for documenting solutions to problems.
BUREAU OF INDIAN AFFAIRS CONTRACT
07/2005 to 04/2011
Desktop Support Analyst Tier II
10/2008 to 04/2011
*Provide tier 2 telephone and desktop for email, remote support for users at Bureau of Indian Affairs. Support includes Active Directory, Network, Windows XP, Network and Local Printers, Lotus Notes, Microsoft Office 2007.
*Installation and configuration of Cisco VPN software.
*Image desktops and laptops using Norton Ghost
*Provide tier 2 support: for Blackberry desktop software and tethering.
*Deploy McAfee Encryption software to local desktops and laptops.
*Use Nessus to scan and patch vulnerabilities
*Asset the exchange and network administrations in testing the Blackberry desktop and tethering on the Bureau of Indian Affairs network.
*Excellent interpersonal skills with users at all organization levels including executive management
*Timely problem resolution
Desktop Support Analyst
11/2006 to 10/2008
*Create and deploy laptop and workstation images using Symantec Ghost
*Troubleshoot network connectivity issues
*Troubleshoot, reset password and configure remote dial-up in Lotus Notes
*Installed and configured Oracle software for Crystal Report
*Setup network and local printers
*Setup and configured the Video Teleconference
*Requested by name by end users for problem resolution
*Asset desktop support in different regions with Cisco VPN configuration and installation.
*Follow up with users to ensure proper ticket resolution.
Help desk Analyst
07/2005 to 11/2006
*Provide telephone, email and in person support for over 5000 users at 125 sites nationwide
*Support includes: Active Directory, Novell, Network, Operating Systems, Network and Local Printers, *Lotus Notes, Microsoft Office (2003), and various government tracking programs
*Support and maintain user account information including rights, security and systems groups
*Ensure work tickets are handled quickly and professionally
*Identify and escalate priority tickets
PC LAN/ Technician
5/2005 to 7/2005
*As a PC/LAN Technician I provided phone and onsite support for Workstations, faxes, and printers to the component level.
*I utilized the Heat Database to track progress of repairs on said equipment
Logged tickets in the Heat Database
2/2005 to 4/2005
CDI Business Solutions
*I created and maintained administrator accounts for remote download.
*Maintained an Inventory of computer parts
*Was an integral part of the team responsible for migration to Active Directory
*Troubleshooting PC’s to the component level
*Setup, install and configured PC’s at client offices and other locations.
CONTRACTED TO FEDERAL EXPRESS
7/2000 to 2/2004
*Setup and configured Windows Base Terminal (WBT) for networks
Setup user profiles.
*Troubleshooting, maintaining and repairing PC’s
Set TCP/IP configurations in Windows 98, Windows 2000, and Windows XP
*Supervised physical add, moves, and changes to the networks
*Configured users email account and trained other new employees
Installation / Service Technician
12/1999 to 7/2000
*Installed 100 pair, 50 pair, and 25 pair cables for voice and data.
*Installed category six, category five, and category three cables for voice and data
*Constructed data rack with Amp Lucent patch panels and jacks
*Maintained network and voice lines from jack to hub
CONTRACTED TO FEDERAL EXPRESS
9/1998 to 12/1999
*Maintained computers including TCP/IP configurations and repair to component level
*Managed inventory, ordering, and replacing damaged parts
*Configured HP printers (4000N, 4100N, and 4050N) for network
*Supported networked topologies including: Hubs, mesh, point-to-point, and star
*Computer Learning Center Manassas,
VA 1997 to 1998 Diploma
Certified Electronics Technician
*Northern Virginia Community College Loudoun,
VA 1993 to 1995 General Studies
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