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Siebel Testing, Manual Testing, Automation Testing using RFT

Location:
Bengaluru, India
Posted:
November 28, 2011

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Resume:

Venkatesh Peram

Tel: +91-973******* Mail: b6ko2r@r.postjobfree.com

¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬Professional Summary

• 3.8 Years of work experience in Manual Testing and Automation using IBM Rational Functional Tester.

• Expertise in Siebel CRM Testing Specializing in Black Box Testing.

• Currently working as a Siebel Quality Analyst for Ames InfoTech, from Sept 2010 to till date.

• Previously worked as a Software Test Engineer for Infosys Technologies Ltd., from Jan 2008 To Sept 2010.

Technical Expertise

• Involved in all phases of Software Testing Life Cycle (STLC) like Testing methodology, Test Planning, designing and executing the test cases, along with Testing Techniques and Defect tracking process.

• Test Script Generation, Enhancement and Execution of Test Scripts for the functional and Regression test cases using IBM Rational Functional Tester 8.2.0.1.

• Having good exposure of testing the Web Based/GUI applications & Oracle Siebel applications.

• Extensive experience in Functional Testing includes Regression, Integration, Sanity testing, UAT and Usability Testing and End to End testing.

• Ability to understand complex programming tasks and design documents, Test Case Preparation, Execution and Test report generation.

• Having good experience in defect tracking system to analyzing defects and reporting defects using the tools like Quality Center and Bugzilla.

• Proficient in customer interaction and co-ordination with onshore team.

• Extensive knowledge and Expertise in Siebel Public Sector, Call Center & Siebel Sales Applications.

• Having good Knowledge in Automation testing tools like QTP & Load Runner.

• Excellent Time Management skills, self-motivated, and Self Starter with the ability to work under pressure as a Team Player as well as independently with minimal supervision.

Technical Skills

CRM : Siebel 7.7, Siebel 8.0

Tools : RFT, Test Manager, Bugzilla, QC.

Languages : C, C++, Core Java, VB.Net

RDBMS : Oracle, SQL Server 2000.

Operating Systems : Windows 2000, XP, NT.

Education

• M.C.A. (2004-07) from Rajalakshmi Engineering College, Anna University, Chennai.

Projects Summary

Project #1

Project : NICE (NYCHA Improving Client Experience)

Client : NYCHA, New York, USA

Location : Bangalore, Ames InfoTech

Duration : Sep 2010 – till date

Technology : Siebel 8.0, Windows NT, RFT 8.2.0.1

Role : Automation Script Developer

Description:

New York City Housing Authority (NYCHA) is a government Organization. NYCHA provides decent and affordable housing in a safe and secure living environment for low- and moderate-income residents throughout the five boroughs. NYCHA works to enhance the quality of life at NYCHA by offering our residents opportunities to participate in a multitude of community, educational and recreational programs, as well as job readiness and training initiatives. NYCHA is also the largest public housing authority in North America and manages more than 175,000 apartments in its Conventional Public Housing Program.

NYCHA provides houses to the people in 2 ways.

1. Public Housing: The houses are owned by NYCHA and they are provided to the residents on an affordable and subsidized rate

2. Section8 / Leased Housing: NYCHA also administers a citywide Section 8 Housing Choice Voucher Program (“Section 8 Program”), subsidizing rents in apartments it does not own.

NYCHA uses Siebel CRM – Public Sector application to process the application through various stages. Each application is represented as Case within the Siebel (Case Management) which will be tied up to various other entities like household, Contact, Account, Service Request, Events, etc...

Responsibilities:

• Extensive involvement in identifying the feasible scenarios for automation testing

• Analyzing the Feasibility, complexity and risk of automation

• Preparation of Test plan, effort estimation and reviewing with NYCHA Team

• Extensively Involved in preparing the Test Scenarios and Preparation of valid Test Data

• Creating and reviewing the automation scripts

• Enhance and Executing the E2E automation Scripts

• Extensively involved in preparing coding standards for Automation

• Compiles Test Results and generating Test Summary Report at the end of each cycle

• Work closely with the development team and also with the End users to analyze and resolve the issues in E2E automation

• Prepare and post Project related documents in the SharePoint

• Demonstrations (End to End business flow) to customers / End users

• Involved in the preparation of E2E automation test flow handover document

Project #2

Project : Cummins CPRM

Client : Cummins

Location : Bangalore, Infosys Technologies Ltd.

Duration : May 2009 – Sep 2010

Technology : Siebel 8.0, Oracle 9i, Windows NT

Role : Siebel Tester

Description:

The Cummins is a global power leader that designs, manufactures, sells and services diesel engines and related technology around the world. Cummins serves its customers through its network of 500 company-owned and independent distributor facilities and more than 5,200 locations in over 190 countries and territories. Cummins implemented Siebel Sales, Service & PRM for its Sales Management, Partner Management and Call Center Operation Management.

Responsibilities:

• Understanding end to end structure for Partner Management and Order management.

• Preparing Test Conditions from HLD and writing the test steps.

• Involved in Smoke testing, Sanity Testing on Every Drop.

• Performing Functional Testing and Regression Testing.

• Bug Tracking and Bug Reporting using Quality Center.

• Worked closely with development team to track the defects.

Project #3

Project : Johnson control Order Management

Client : Johnson Control

Location : Bangalore, Infosys Technologies Ltd.

Duration : July 2008 – April 2009

Technology : Siebel 7.7,Oracle 9i,Windows NT

Role : Siebel Tester

Description:

The company provides innovative automotive interiors that help make driving more comfortable, safe and enjoyable. For buildings, it offers products and services that optimize energy use and improve comfort and security. Johnson Controls also provides batteries for automobiles and hybrid-electric vehicles, along with systems engineering and service expertise. Johnson Controls implemented Siebel Sales application to expedite the Quote to order process and provide customers quick response.

Responsibilities:

• Understanding end to end structure for Sales Functionality of JC.

• Understanding the New requirements and features of the application.

• Working with Development team and verify the requirements.

• Preparation of Test Scenarios, Test Cases and Executing the Test Cases.

• Performing Functional Testing, Regression Testing, Integration Testing

• Involved in scrums meetings internally and with client teams as per Agile process.

Project # 4

Project : Yahoo! Search Marketing (Y! SM)

Client : Yahoo!, USA

Location : Bangalore, Infosys BPO Ltd

Duration : Jan 2008 – June 2008

Technology : Java, Oracle and Windows NT

Role : Process Executive – CR Quality

Description:

Yahoo! Search Marketing is a keyword-based "Pay per click" or "Sponsored search" Internet advertising service provided by Yahoo!. Yahoo! Search Marketing also provides features such as Geo targeting, Ad Testing, Campaign Budgeting, and Campaign scheduling. It also supports a RIA application which allows larger customers to manage their Yahoo! Search Marketing campaigns from the desktop.

Responsibilities:

• Involved in Reviewing the Quality of the Ads provided by Advertisers

• Monitored and developed the Ads according to Y! SM guidelines

• Perform process audits and review the team deliverables

• Interaction with various teams to resolve issues

• Involved in Reviews, Meetings and Preparing Minutes of Meeting (MOM)

Personal Information

Gender : Male

Nationality : Indian

Passport & Visa : Valid Passport & Valid B1/B2 Visa (U.S.A)

Present Address : 10/1a, 286/8,17th Cross, 26th Main,

6th Phase, J.P. Nagar, Bagalore-78

Place: Bangalore P. Venkateswara Rao.



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