STEPHEN DAY, PHR

*** ***** *****, *************, ******** 40356

859-***-****

b5e3mf@r.postjobfree.com

HUMAN RESOURCES MANAGER/GENERALIST

QUALIFICATIONS PROFILE

Solutions-focused and seasoned Human Resources Professional with 10 years of extensive experience in personnel management and organizational development. Demonstrate adeptness in hiring of employees and termination, team building, and administration of benefits resulting to an efficient operation in the Human Resources Department.

Experienced in providing expert oversight over staffing, training, and employee relations, providing constructive feedback and disciplinary action when necessary. Equipped with strong leadership and interpersonal skills; able to effectively deal with individuals from all levels and motivate them toward attainment of company goals.

Proficient in Windows operating systems (7, XP, Vista, 98), SAP, PeopleSoft, People Answers, Taleo, ADP Payroll, Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook), Cognos, and JD Edwards.

- HR STRATEGIC PLANNING AND ANALYSIS

- HR PROGRAM DESIGN AND IMPLEMENTATION

- LEADERSHIP/TEAM BUILDING/TRAINING

- CONFLICT/COMPLAINTS RESOLUTION

- SUCCESSION PLANNING

- BENEFITS & COMPENSATION ADMINISTRATION

- PERFORMANCE & QUALITY MANAGEMENT

- OPERATIONS MANAGEMENT

EDUCATION

Master of Science in Human Resources Development: In Progress (Expected Date of Completion: May 2012)

Villanova University ~ Philadelphia, PA

Bachelor of Science in Management: 2000

University of Phoenix ~ Honolulu, HI

Professional in Human Resources (PHR) Certification (2011–Present) | Human Resources Certification Institute

Six Sigma Green Belt: Feb 2009

Continuing Education on Employee Relations, Diversity in the Workplace, Sexual Harassment, Train-the-Trainer | Society for Human Resource Management (SHRM)

7A, 7B and I7A Commercial and Structural Pest Control

CAREER OVERVIEW

RECRUITMENT: Facilitated the screening, interview, reference checks, and pre-employment testing of exempt and non-exempt employees. Created job descriptions and coordinated job postings.

- Achieved a smoother on-boarding experience for new hires that resulted to a 10% reduction in new hire turnover through the development of an employee orientation program.

EMPLOYEE RELATIONS: Promoted value for employee feedback by conducting surveys and interviews to get their reaction or concerns on various company changes. Resolved employee’s internal and external concerns and complaints. Attended administrative hearings on unemployment and employee complaints.

- Increased productivity and morale of employees by developing notable employee recognition programs.

- Consistently formulated win-win solutions in ensuring balance between risk and effective solutions; provided expert advice on employee relation issues and coached managers across four states.

COMPENSATION: Provided expert assistance in the development of compensation and performance management systems, which included conducting job analysis, defining job descriptions, developing workforce data analysis, and standardizing pay for performance criteria.

TRAINING: Conducted training on effective communication and succession planning topics for executives and managers.

- Planned and designed content; facilitated internal training classes on various HR topics and technologies, making it available to all employees.

BENEFITS: Administered health, self-funded dental, vision, STD/LTD, basic life, and supplemental policy benefits to employees.

- Offered light job duty options that decreased the average loss hours per employee.

- Effectively restructured worker’s camp compensation program that reduced premium costs by more than $20,000 in partnership with the risk management vendor.

PAYROLL: Managed the payroll processing for more than 40 employees in 2 states, including taxes and quarterly returns; as well as the HR/capital expenditure budget.

- Conducted research, made recommendations, and implemented an HRIS system, all accomplished before deadline.

MANAGEMENT AND SUPERVISION: Guaranteed strict compliance with all employment and labor laws, such as FMLA, FLSA, EEOC, ADA, and E-Verify.

- Developed strategic action plans concerning employee retention, compensation, performance evaluation, and employee recognition.

- Co-authored an employee handbook distributed to more than 300 employees.

- Coordinated the development and implementation of strategic and tactical HR initiatives to support business.

- Efficiently managed relationships with vendors and consultants.

OPERATIONS MANAGEMENT: Established and maintained relationship with vendors to ensure that the branch was providing superior customer service.

- Streamlined in-house procedures and developed superior standards for timely customer service, resulting in meeting and exceeding goals for customer satisfaction and retention.

- Earned recognition for increasing branch profits by more than 50%.

- Attained 100% record of accuracy for 4 consecutive years, and contributed in time-sensitive conflict resolution.

- Spearheaded sales and promotional strategies along with improvement of service quality that drove sales increase by 82%.

- Augmented annual revenue to $4M while overcoming significant competition in a territory covering one-third of the state.

EMPLOYMENT HISTORY

Branch Manager/Human Resources Manager | Terminix International ~ Somerset, KY 2003–2010

General Manager/Human Resources Manager | Jiffy Lube International Inc. ~ Troy, MI 2001–2003

Supervisor/Operations Specialist | United States Navy ~ Pearl Harbor, HI 1991–2001

AFFILIATIONS

Member, Society for Human Resources Management

Member, Bluegrass Society for Human Resources Management

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