Customer Service Sales
Resume:
Joy Thigpen
**** ** **** *** *******, FL *****
************@*****.***
Summary of Qualifications
Adaptable, reliable, positive, high-energy, self-motivated professional who thrives in a fast-paced dynamic
environment; seeking a position that will allow for utilization and enhancement of my
customer service and creative cheer and dance training abilities.
Education
Henry Ford Community College – Dearborn, Michigan September 2003 – May 2007
Business Administration Major
Professional Affiliations
P.A.L (Police Athletic League) Organization – Detroit, Michigan July 2001 – October 2004
Cheer Coach
New Bride M.B.C. Praise Dance Team - Detroit, Michigan September 2003 – August 2007
Co –Instructor
Northwest Cheer Angles All-Stars – Detroit, Michigan August 2004 – August 2008
Head Choreographer
Living Stone Cathedral of Worship Praise Dancers – Lancaster, California November 2009 - September 2010
Dance Instructor
Employment History
ASI Gymnastics-October 2010-June 2011
Gymnastics Coach/ After School Instructor
•taught beginner and intermediate level gymnastics
•Training in IClass software for secretarial purposes
Spirit Elite All-Stars - Detroit, Michigan June 2006 – August 2007
Founder /Program Coordinator/ Head Choreographer
•Coordinated and implemented program designed to cultivate and enhance area youth
•Supervised a staff of four, provided performance feedback and facilitated disciplinary action as required
•Organized and facilitated parent meetings, Practices and Performances
•Developed community activities, fundraisers, competition schedules and arranged travel accommodations
•Choreographed age appropriate dance routines for dancers ranging from ages 4-35, at a skill level that excelled at the highest level of competitive cheer and dance.
A-Plus Travel - Detroit, Michigan March 2003 – August 2007
Sales Assistant
•Arranged and sold business and leisure travel packages, consistently exceeding bi-weekly sales goal of $5000 net revenue.
•Settled customer service issues, yielding a 97% customer satisfaction rating.
•Completed accounting procedures including generating weekly and monthly expense reports.
•Assisted agents with airline, hotel and cruise reservations
•Assisted with marketing procedures to build client base.
Metro Cheer Training Center - Westland, Michigan May 2001 – March 2003
Special Activity Instructor
•Provided customer service assistance to new clients enrolling their children into the cheer and dance program.
•Successfully instructed Gymnastics, Cheer classes and Camps.
•Trained girls from ages 4-17 on tumbling and stunting skills producing competitive cheerleaders with an excellent skill level.
•Increased the Metro Cheer Program from 65 cheerleaders to 80+ cheerleaders through successful training.
ACCOMPLISHMENTS
•5 – 1st place winners at the “Michigan State Fair Cheer and Dane Competition”
•2 - Jamfest 1st place Champions
•2- “Final Destination” World’s Best Champions
•2- 1st place Champions at Ameri Cheer
•4- 1st place Champions at “Detroit Citywide Cheer and Dance Competition”
•3- 1st place Champions at Cheer Power “Halloween Championship”
•2 – 1st place Champions at “Greatlakes Cheer and Dance Competition”
•2 - Ameri Cheer “Most Outstanding Choreography Award”
•3 - Jamfest “Most Spirited Award”
References available upon request.
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