GARY S. RIETHLE

*** ********* ****** **., ****, MA 01082

Cell: 401-***-****

E-mail: b1mer9@r.postjobfree.com

SENIOR TECHNICAL WRITER AND DOCUMENTATION CONTROL/MANAGER AND PROJECT COORDINATOR

PROFESSIONAL SUMMARY

Experienced (and Information Technology Infrastructure Library-ITIL certified) technical writer and documentation manager with expertise in:

Consultation in pharmaceutical, government, aerospace, and high tech Documentation Preparation

Technical Writing/Editing

Document Control and Management

Hardware/Software Documentation

Software Development Life Cycle Documentation

Documentation Standardization

ISO-XXXX Compliance Documentation and Internal Audit Compliance Documentation

Startup Company Documentation

Holding progressive responsibility, documented, managed and assured quality of pharmaceutical (Pfizer), government (NASA), aerospace (USAF Autonomous Spacecraft Program) and high tech (Nearfield Systems) projects.

TECHNICAL PROFICIENCY

Hardware: PCs, Macs

Software: Acrobat, Epic 4.1, Framemaker, Excel Spreadsheets, Microsoft Word, PaintShop Pro, PowerPoint, HTML, SGML, TEAMS, Visio, Xml, Others

Interfaces: API, GUI, Others

Operating Systems: Windows, DOS, IBM Mainframe, AS/400 and Mac OS, Others

Networks: Ethernet (LAN)

Protocols: TCP/IP, Others

Databases: Database Management System (DBMS), Others

Programming Languages: C, C+

AUTHORED

Pharmaceuticals Project Plans and other Deliverables

Spacecraft/Aircraft Component Maintenance Manuals

Hardware/Software Operations Manuals

Software Development Life Cycles

Installation Guides

Functional Schematics with Fault Tracing

Work Instructions

Test Procedures

Quality Procedures

Manufacturing, Engineering, and Standard Operating Procedures

Computer-based Troubleshooting Models (.xml, TEAMS)

User/Help Guides

ISO-XXXX Compliance Documentation and Internal Audit Procedures

Training Materials

Engineering Presentations

Employee Manuals

Documentation Procedures and Guidelines (See Addendum, following)

Internal/External Technical Briefs (See Addendum, following)

Runbooks (Risk Assessment)

Disaster Recovery Documentation

EMPLOYMENT BACKGROUND/TRANSFERABLE ACCOMPLISHMENTS

PFIZER, Inc. (Contracted from RIK Technologies, Inc.)-Groton, CT Nov-2010 to Dec-2010

Senior Technical Writer

Responsible for documentation related to Pfizer’s Data Warehousing and Business Intelligence (DWBI) Clinical Trial & Relationship Management (CTRM) project.

Managed assigned activities to ensure that project documentation was compliant with Enterprise Life Cycle (ELC) and Business Technologies (BT) documentation procedures.

Followed FDA regulation 21 CFR Part 11 pertaining to electronic records, electronic signatures, and handwritten signatures.

Ensured accuracy and adherence to guidelines for validated (FDA regulated) and non-validated applications and processes.

Maintained centralized location (Gnosis/MySignatureBook) for all documentation (deliverables).

Wrote or edited various project deliverables and other documents including Design Specifications, Standard Operating Procedures, etc.

PFIZER, Inc. (Contracted from NewAgeSys, Inc.)-Groton, CT Nov-2009 to Dec-2009

Senior Technical Writer

Responsible for all documentation related to Pfizer’s Quality Center Upgrade project.

Followed FDA regulation 21 CFR Part 11 pertaining to electronic records, electronic signatures, and handwritten signatures.

Ensured accuracy and adherence to informatics System Life Cycle (iSLC) guidelines for validated (regulated) and non-validated applications and processes.

Maintained centralized location (Gnosis/MySignatureBook) for all documentation (deliverables).

Wrote or edited various project deliverables and other documents including Design Specifications, Standard Operating Procedures, etc.

WER Global Services- Marlborough, MA Jun-2008 to Feb-2009

Senior Technical Writer

Responsible for documentation related to Predator Drone aircraft upgrades and projects.

Responsible for technical editing of related proposals.

Prepared operating procedures.

Maintained secured database for the archiving of documents.

Coordinated, co-hosted, and documented meetings for fact-finding and status updates.

PFIZER, Inc. (Contracted from IT Excel, Inc.)-Groton, CT Sep-2007 to May-2008

Senior Technical Writer

Responsible for all documentation related to Pfizer’s large-scale Data Warehousing & Business Intelligence (DWBI) project. This is database designed to support decision making in the DWBI organization. Data from the production databases are copied to the data warehouse so that queries (from any infernal Pfizer group) can be performed without disturbing the performance or the stability of the production systems. I was responsible for documenting DWBI project team activities with the data warehouse.

Followed FDA regulation 21 CFR Part 11 pertaining to electronic records, electronic signatures, and handwritten signatures.

Ensured accuracy and adherence to informatics System Life Cycle (iSLC) guidelines for retirement or migration of validated (regulated) and non-validated applications.

Maintained and implemented all documentation templates used by the DWBI Project Team.

Maintained centralized locations (Documentum/eRooms/Sharepoint/Gnosis/ MySignatureBook) for all documentation (deliverables).

Developed process flows and process procedures.

Wrote various project deliverables and other documents including Design Specifications, Standard Operating Procedures, etc.

MOHEGAN SUN CASINO (Contracted from Millennium, Inc.)-Uncasville, CT Feb-May 2007

Documentation Specialist

In summary, gathered information that explains who uses various systems, how they use it and what are the rules and how are they enforced by the system.

Populated and maintained the Electronic Document Management System (EDMS).

Documented various processes in different areas of the organization.

Interfaced with subject matter competent persons in IT Services and functional business managers who work with the systems.

Wrote User/Operation Manuals (Runbooks), Risk Assessment, and Disaster Recovery Documentation.

PFIZER, Inc. (Contracted from Keane, Inc.)-Groton, CT Oct-2005 to Feb-2007

Documentation Manager and Senior Technical Writer

Responsible for all documentation related to Pfizer’s large-scale Application Infrastructure Reduction (ATS) project.

Followed FDA regulation 21 CFR Part 11 pertaining to electronic records, electronic signatures, and handwritten signatures.

Ensured accuracy and adherence to informatics System Life Cycle (iSLC) guidelines for retirement or migration of validated (regulated) and non-validated applications.

Created, maintained, and implemented all documentation templates used by the Adapt to Scale (AtS) Project Team.

Maintained centralized locations (Documentum/eRooms/Sharepoint) for all documentation (deliverables).

Developed process flows and process procedures.

Previous to Documentation Manager, wrote project plans and templates, maintained Power to Learn (P2L) and GxP training records, created orientation material, and conducted orientation sessions.

TECHPUBS, LLC-Westerly, Rhode Island Dec-2003 to Jan-2005

Senior Technical Writer Specialist

Prepared computer models using TEAMS (Testability Engineering And Maintenance System), SGML, and Xml software that automate static, testability, and reliability analyses with detailed interactive diagnostic trees. Sikorsky uses the procedures for troubleshooting aircraft systems (particularly aircraft emergency systems).

Wrote functional, physical, and operational descriptions for Blackhawk helicopters.

Wrote test, repair, assembly, and disassembly procedures often from only engineering drawings.

Prepared illustrated parts lists (IPL) with exploded artwork.

Wrote component maintenance manuals for the new Airbus A380 aircraft subsystems.

NEARFIELD SYSTEMS, INCORPORATED-Carson, California Jan-1998 to Mar-2002

Technical Writer and Document Control Manager

Wrote and edited user guides, service guides, hardware and software manuals, company safety plans, and employee materials.

Wrote, released, and controlled all end-user documentation.

Documented Software Development Life Cycles (SDLC).

Worked with programmers to document Software User Manuals and other related materials.

Wrote and managed all in-house procedures and reports (e.g., Acceptance Test Procedures, Quality Documents, etc.).

Created and tracked Document Change Notices, Engineering Change Notices, and company Safety Standards.

Developed a Document Control Database as a single-point archive of all official company technical documents.

Served as sole release point for all documents and managed releasing, by signature, of all end-user documents and their placement in the database as read-only.

Reported status of all documents (including Work-in-Progress) in weekly production meetings.

Prepared ISO-9000 procedures for company certification.

Wrote procedures for frequent internal engineering, manufacturing, and quality audits.

JET PROPULSION LABORATORY (JPL-NASA-Caltech)-Pasadena, California 1983 to 1998

Documentation Release Authority for NASA (1994 to 1998)

Wrote or edited documents including technical manuals, operation guides and NASA external publications.

Assigned as single control point for review, approval, and release of JPL Specifications and Procedures for all spaceflight programs and related engineering standards.

Assumed final responsibility for extremely consequential documentation. Program support included Cassini, Galileo, and Mars Pathfinder.

Selected to serve on the Division Quality Council and Section Management Team.

Supervisor of Documentation for NASA's Deep Space Network (1991 to 1994)

Produced technical documentation for NASA’s Telecommunications and Data Acquisition (TDA) & Deep Space Network (DSN) organization.

Managed a team of technical writers and editors. Tripled workload and doubled group size by third year as supervisor. Managed a cross-charging budget system that continually reflected increased net revenue.

Member of the Division Quality Council and the Section Management Team.

Document Control and Release Authority for NASA's Deep Space Network (1988 to 1991)

Assigned and reviewed documents for the DSN part of the TDA and DSN Documentation Group.

Supplied release approval for all hardware and software documents created at JPL for the DSN.

Selected to serve as a member of the Section Training and Development Committee.

Technical Writer Specialist for Air Force Autonomous Spacecraft Program (1983 to 1988)

Wrote monthly technical reports for the Air Force Space Technology Center dealing with the Autonomous Redundancy and Maintenance Management Subsystem (ARMMS) Demonstration Project. The project demonstrated and documented on-board computer fault detection, isolation, and correction capabilities that would maintain a spacecraft in its mission in the absence of ground control.

Extensively researched and wrote series of technical papers relating to the ARMMS Demonstration Project for presentation to Congressional Committees and the Air Force Space Technology Center. Each report was reviewed and approved by Program Managers with minimal changes, well received by the target audience and led to promotion to supervisor. See List of Publications in Addendum to Resume.

Served on two Source Evaluation Boards, which are highly discreet procurement activities where contractors are selected to build spaceflight systems.

EDUCATION

University of Miami, Coral Gables, Florida. Two years.

CONTINUING EDUCATION AND TRAINING

Radio Frequency Calibration and Measurement, Georgia Tech Research Institute, Atlanta, Georgia, 2000

Supervisor Workshop, Jet Propulsion Laboratory, Pasadena, California, 1994

Managing Difficult People, Jet Propulsion Laboratory, Pasadena, California, 1995

Budgets and Spending, Jet Propulsion Laboratory, Pasadena, California, 1995

Downsizing, Outsourcing and Contracting, Jet Propulsion Laboratory, Pasadena, California, 1996

Total Quality Management (NASA), Jet Propulsion Laboratory, Pasadena, California, 1996

Other: Licensed Glider Pilot, FAA General Aviation Pilot, Certified SCUBA Diver, World Karate Federation 1st Degree Black Belt/Instructor Shoto-Kan Karate, Red-Cross Certified Adult CPR/First Aid Emergency

ADDENDUM TO THE RESUME

LIST OF PUBLICATIONS

Riethle, G. S.: “Preparing TDA & DSN Documents”, JPL 6483-93-006, April 1993 (3 Volumes).

Riethle, G. S.: “Controlling TDA Documents”, JPL 6483-92-006, April 1992.

Arens, W. E. and Riethle, G. S.: “Spacecraft High-Level Autonomy Study: Final Report”, D-2479, January 1986

Riethle, G. S.: “Gate Arrays”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-1396, April 1984.

Riethle, G. S.: “ARMMS as Applied to DSCS IIIB”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-1266, April 1984.

Riethle, G. S.: “Fault Tolerance Techniques”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-948, August 1983.

Riethle, G. S.: “ARMMS Executive Software”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-1119, August 1983.

Riethle, G. S.: “Fault Tolerant Building Blocks”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-1120, September 1983.

Riethle, G. S.: “Self-Checking Computer Modules”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-1121, September 1983.

Riethle, G. S.: “ARMMS Executive Subsystem”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-1122, October 1983.

Riethle, G. S.: “ARMMS Navigation Subsystem”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-1158, November 1983.

Riethle, G. S.: “Spacecraft Health and Maintenance Software”. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D-1201, December 1983.

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