Customer Service Technical Support
Resume:
Robert W. Shramek
Holland, MI **423
Summary: To utilize my skill set in sales, management and customer service.
Education: The Somerset School of Massage Therapy, Piscataway, New Jersey
Diploma in Therapeutic Massage, Sports Massage, Anatomy, Physiology and Related Studies. - 3/4/05
The Chubb Institute, North Brunswick, New Jersey
Diploma in Computer Technical Support - 1999
Certifications: NCTMB
MCP - Windows 2000 Professional
Adult CPR
Universal First Aid
Skills: Massage Therapist, specializing in Swedish massage, sports massage, deep tissue work, myofascial release and general relaxation techniques.
Highly trained and experienced Technical Support Specialist.
Excellent management and sales skills
Strong inter personal skills, when interacting with clientele, employees,
and other healthcare professionals.
Memberships: American Massage Therapy Association
Experience:
6/09 to 5/12
Employed by Massage Envy LLC as a Massage Therapist specializing in Trigger Point Therapy and Deep Tissue Massage.
9/05 to 6/09
Owner of In Our Hands – Health & Wellness Center LLC.
A private massage clinic with 5 employees. I ran the day-to-day affairs of the business including sales, payroll, scheduling employees and customer service.
5/03 to 3/04: Sr. Technical Support Consultant – Princeton Information Ltd. Edison, NJ
I was a Sr. Technical Support Consultant for Princeton Information, currently working at Wyeth Pharmaceuticals in Madison as well as Solgar Vitamins, which is owned by Wyeth. I provide desktop support for all hardware and software as well as some networking and router issues. I divided my time between the Wyeth facility in Madison, Solgar's bottling facility in Leonia, Solgar's distribution center in Lyndhurst and Solgar's corporate offices in Teaneck, NJ. Depending on the facility, I supported anywhere from 150 to 1500 Client's as well as remote support for the Sales personnel.
Provide support and maintenance of Windows 2000 servers.
Provide support for VPN and AT&T Global Dialer users.
Supported Windows XP, MS Office XP Suite, Outlook 2002, VPN, AT&T Dialer, PDA’s, Internet Explorer 6, Clarify, McAfee and peripherals.
8/02 to 5/03: Sr. Technical Support Consultant- Siemens Corp.,
New York, NY
Sole provider of all technical support for this Client. I was responsible for both the Lexington Avenue and Park Avenue locations.
Responsibilities include:
Provide support and maintenance of Windows 2000 servers.
Provide support for VPN and AT&T Global Dialer users.
Supported Windows XP, MS Office XP Suite, CryptoEx, Outlook 2002, VPN, AT&T Dialer, PDA’s, Internet Explorer 6, Clarify, McAfee and peripherals.
Set up of workstations for new hires and consultants using Ghost imaging software.
Hardware repair of PC’s and Laptops.
Printer and Fax support.
4/02 to 8/02: Sr. Technical Support Consultant- Siemens Corp., Iselin, NJ
Part of corporate-wide migration from Windows NT 4.0/2000 to Windows XP. Responsibilities included:
Supported Windows NT4.0/XP, MS Office 2000/XP, CryptoEx, Outlook 98/2002, VPN, AT&T Dialer, PDA’s, McAfee, Internet Explorer 5, Clarify and peripherals.
Provide support for VPN and AT&T Global Dialer users.
Hardware repair of PC’s and Laptops.
Printer and Fax support.
10/99 to 4/02: Technical Support Consultant- Civic Development Group, Edison, NJ Maintained over 250 in-house personal computers and laptops, including support of over 40 remote offices. I dealt with numerous hardware, software and networking issues on a daily basis, including:
Hands-on responsibility for installation, configuration and maintenance of all end user PC hardware, peripherals and software.
Remote support of 46 offices using PC Anywhere and Dameware.
Printer and Fax support.
Hardware repair of PC’s and Laptops.
5/94 to 10/99: Guardsmark Security
I was a uniformed Security Officer for 5 years, stationed at the New York Times facility in Edison, NJ. Eventually becoming a shift supervisor responsible for overseeing 6 Security Officers.
References: Jeffrey Greenig
Edward O’ Donnell
Josh Donovan
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