Scott Procik

**** ********** *******

Algonquin, IL 60102

(H) 847-***-****

(BC) 847-***-****

awfytl@r.postjobfree.com

I am an optimistic, encouraging leader who values people and the unique experiences that each person contributes to the growth and success of a company. My “servant” leadership style and “coaching” demeanor, coupled with a Masters Degree in Counseling and a Bachelors Degree in Education makes me an ideal candidate for a collaborative leadership role in change management and organizational effectiveness.

Career Experience

Revelation Consulting 2003 - Present / Organizational Effectiveness Consultant

As the founder of Revelation Consulting, I contribute to the success of companies by providing HR/OD/OE/CM consulting services, to make people more effective and organizations more efficient.

Acted as a Change Management Lead for a Fortune 50 health and retail company for the complete transformation of their Information Technology (IT) Organization.

o Provided coaching to the identified Executive Sponsors, Key Stakeholders and Process owners on their investment and contribution to the transformation of the IT group.

o Designed, analyzed, and interpreted results for an IT all employee survey and a CIO-C Level survey to gain a pulse on the IT Organization prior to the completion of the transformation.

o Developed and coordinated Change Readiness, Training and Communication plans.

o Contributed to the development of training career paths for the newly constructed job roles.

o Utilized a predefined change management methodology to recognize impacts, envision a future state, and realize organizational gaps.

o Worked with the IT Organization, Human Resources and the Communications Group to discover new roles and responsibilities needed by team members for the future state.

o Recommended multiple actions/solutions to permanently embed the organizational changes.

o Built presentations and delivered seminars on Organizational Change Management.

o Educated a Change Ambassador group on the skills required to lead organizational change.

o Worked with key process owners in the IT Global Sourcing Office to build relationships and measure the effectiveness of the outsourced service providers’ performance.

Provided HR/OD/OE/CM services for the largest contractor of student transportation in North America.

o Designed a company wide communication plan and wrote all communiqués for a new corporate credit card purchasing program as well as monitored all trainers’ performance.

o Oversaw the OE implementation of a 2M dollar companywide office supplies vendor change.

o Managed a 3M project for a total retention program consisting of the recruitment and exiting processes for over 500 locations and 40,000 employees. Acted as the project leader for the company team and third party vendor team in the implementation of the initiative. Conducted stakeholder analysis, surveyed end users, analyzed data, monitored costs, and developed key performance indicators, reports and a project dashboard to monitor the success of the project.

o Coached on all change management processes for the consolidation and integration of six IT Help Desks and IT Field Support groups as part of a company acquisition, including the completion of a qualitative analysis of the current state of the Help Desk and Field Support.

o Engaged on other projects to facilitate meetings, run brainstorming sessions, construct elevator speeches, document workflows, conduct gap analyses, build message maps, establish communication and training plans, and assemble project key learning’s for the PMO.

Created four original Organizational Development models; Change Management, Organizational Effectiveness, Management Coaching, and Training and Development.

Documented As-Is/To-Be workflows, analyzed data, created an online survey tool, and developed solutions to increase the efficiency of the exit interview process for a worldwide mega church. Developed an annual employee survey and created processes to improve their work environment.

Analyzed and evaluated training classes for a global leader in online training solutions.

Scott Procik

847-***-****

awfytl@r.postjobfree.com

Sears, Roebuck and Company 2001 – 2003 / Information Technology (IT) Process Leader

Provided leadership in establishing the Sears Information Technology group into a process centric organization. Trained as a Sears Six Sigma Project Leader and Change Agent to deliver process improvements and enhanced operating results to improve business and IT relations. Accountabilities involved the documentation and improvement of critical processes, workflows, procedures and metrics.

Acted as a Change Agent to understand IT lines of business, break down silos, challenge the status quo and influence all levels of the organization to build high performance, trustworthy teams.

Led as a Project Manager, the implementation of an IT software time tracking project to help move the IT organization from a cost center to a profit center thereby billing the business back for IT work.

Performed as a Six Sigma Project Leader (Project Manager) and led a team of Green Belts to improve the software procurement cycle time, resulting in a total savings of over 500K, a reduction in total cycle time from 114 hours to 56 hours, along with the development and implementation of an internal online software catalog.

Helped the IT group on a year long project to create a living document that identified three levels of processes; Process Domains, Process Clusters and Processes as well as Process Owners to deliver solutions and services for the various business organizations.

Coached Six Sigma Green Belts, IT leaders and employees, on the merits and benefits of utilizing the Six Sigma methodology to solve problems.

Sears, Roebuck and Company 2000 – 2001 / IT Human Resources Relationship Director

Participated on an internal consulting team, empowered to facilitate organizational effectiveness and human resource change within the IT group. Responsible for managing transformation in the fields of organizational development, career progression, employee/management relations, associate training and communications.

Evaluated the annual associate satisfaction survey and provided leadership development and coaching for managers to resolve employee concerns and improve their personal performance.

Trained Managers on developing behavioral goals, understanding 360 feedback, writing performance appraisals and delivering results for improved employee performance.

Maximized organizational capability in the areas of employee counseling, mentoring, internal mobility, interviewing candidates, exit interviews, succession planning, and performance management.

Communicated to Associates, changes in the IT infrastructure, banding, career progression and other corporate human resource transformations through formal and informal presentations.

Assessed compensation of Associates across five bands to ensure consistent and equitable distribution of titling, salary and recognition within the IT organization.

Worked with Associates to identify specific leadership career paths and build individual development plans to grow their knowledge, skills and abilities for vertical promotion and horizontal movement.

Sears, Roebuck and Company 1998 – 2000 / Credit Group Business Process Design Manager

Contributed to the development of a multi-million dollar credit organization operating system, consisting of a PEGA graphical user interface to overlay a TSYS mainframe system. Skill sets involved problem solving, identification of efficiencies, elimination of redundancies, team building, and working with the Senior Leaders.

Worked as a Project Manager for a cross-functional project work team through the software development life cycle of initiate, analyze, requirements, plan, design, code, test, deploy, implement, maintain and improve.

Flowcharted As-Is and To-Be business processes that increased the accuracy and efficiency of call center agents.

Designed original graphical user interface screen concepts and workflows for the credit call centers.

Reduced training times and costs while ensuring legal compliance for the call center organization.

Implemented a Sales Lead program for the credit business to sell additional services and products to customers based on the 21 million inbound credit card customer calls that were received annually

Scott Procik

847-***-****

awfytl@r.postjobfree.com

Axiom Solutions 1997 – 1998 / Marketing and Management Communications Consultant

Responsible for assisting client companies in the design of marketing and management strategies for the diagnostic and microbiological fields. Facilitated workshops and focus groups for our clients that allowed us to develop branding strategies, while building internal cultures that were consistent with their positioning messages. Recruiting and interviewing participants for client studies, collecting data and information from research participants, and conducting qualitative research were my duties.

Caremark International 1994 – 1996 / Quality and Regulatory Services Manager

Accountable for the quality improvement and regulatory services for a staff of 500 employees in a $350M mail order pharmacy. Responsibilities included management training in process improvement, TQM orientation for new hire employees and the development of problem solving teams to address key performance indicators. Developed protocols and standard operating procedures for efficient process control and patient quality assurance for a multi-shift mail order pharmacy. Investigated and evaluated patient concerns and complaints, while reviewing employee errors in the call center, order entry department, doctor calls, managed plan area and the pharmacy. Monitored employee effectiveness, wrote action plans to sustain continuous employee improvement, and coached leaders on administering a consistent performance management program. Championed inter-pharmacy competitions and rewarded and recognized employees for achieving organizational and operational goals for outstanding performance.

Fed Ex Corporation 1982 – 1994

District Quality Administrator - Acted as a catalyst to involve management and employees in the continuous improvement process. Functions involved strategic planning and the development of processes that supported the Malcolm Baldrige National Quality Award (MBNQA) management approach. Public speaking, training, problem solving, group facilitation, coaching management in process improvement, and building action plans were the major roles.

Management Development Program (MDP) Senior Training Specialist - Performed as a Training Project Manager in control of curriculum development, instruction, and enhancement of the MDP class, as well as various safety and technical training for a 15 state region. Worked with the Instructional Design team to assess, design and develop training content for multiple classes. Accountable for the expert delivery of training sessions, and was responsible for evaluating, coaching and mentoring new training instructors as well as subject matter experts on the proper techniques of training adult learners.

Harper Community College 1982-1984

Employed in academia as an Adjunct Student Development Faculty Member in the Guidance and Counseling Center. Taught student classes and community educational seminars on personal development and occupational services. Provided individual counseling assistance to students in need of personal, academic and career development.

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