Adrian Joseph Cloud
Charlotte, NC 28269
av1z4u@r.postjobfree.com
Summary
Multitalented IT management Professional, offering a unique combination of leadership, technical, and people skills, exercised in small to enterprise-sized environments. Quick study, and able to understand, assimilate, and convey new evolving technologies.
Education
Strayer University, August 2003- December 2004 Charlotte, NC
Masters in Business Administration, concentration of marketing
Cumulative GPA 3.8
University of North Carolina at Charlotte, August 1996-Dec 2000 Charlotte, NC
Bachelor of Science in Computer Science, minor in Business
Certifications
-Microsoft Certified System Engineer -2573373 –Jan. 2002
-A + Certified Technician
Professional Experience
McLeod Center, January 2005 - Present Charlotte, NC
Lead Network Administrator/Database Administrator
Establishes, plans and implements the policies and procedures to support the organization’s PC network and IT support services. Deploys, maintains, supports, and upgrades Network servers, desktop PC, hardware, software, operating systems and distributed printers. Implements and maintains remote help desk administration for computers. Leads and directs other technicians in identifying, researching, and resolving technical problems related to the company LAN. Leads all scheduled repairs of company LAN. Provides end users support for all LAN- based applications. Responds to escalated technical support calls. Documents, tracks and monitors the problem to ensure a timely resolution. Assists IS Director with maintenance of CMHC system. Works to resolve issues related to the LAN. Also webmaster for the company www.mcleodcenter.com
Strayer University, October 2002 - November 2004 Charlotte, NC
Information Technology Coordinator
Installing, configuring and supporting NT/2000/2003 servers, including web, application and database servers in support of business processing requirements as well as design and migration of NT infrastructure to Active Directory. Performs software installations and upgrades to NT/2000/XP/2003 operating systems and layered software packages including Microsoft Exchange and Microsoft SQL servers. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum level of performance. Ensures server data integrity by evaluating, implementing and managing appropriate software and hardware solutions. Ensures data recoverability by implementing a schedule of system backups and database archive operations. Conducts routine hardware and software audits of workstations and servers for compliance with established standards, policies, configuration guidelines and procedures.
Sitel/Onstar, March 2002 – October 2002 Charlotte, NC
Customer Service Professional - Technical Support
Provides basic technical support via phone or other communication media and resolves customer problems in a professional and prompt manner. Communicates technical information, concepts, and solutions in a professional and friendly manner that establishes, maintains and improves the relationship with the customer. Provides support for customers by resolving escalated issues and troubleshooting. Analyzes and develops workarounds to difficult problems for timely solutions. Completes training for specific products and documents all training and recovery procedures for internal and external customer and team use. Input accurate data in all required systems, including offered solutions. Logs customer calls as required.
Sykes, March 2001 – December 2001 Charlotte, NC
Information Technology Help Desk
Assisted the clients with installation, application of product maintenance patches and support of AT&T WorldNet applications within multiple client environments. Work directly with AT&T’s Customer Support Organization to get answers to client product questions and to resolve product related technical issues
Technical Expertise
Operating Systems: Windows 9x, 2000, XP, Vista, 7,Windows Server NT, 2000, 2003,2008, Unix, Linux.
Hardware: Cisco and Adtran routers, Sonicwall, switches and hubs, VPN, Firewalls, Laptops, Workstations, and servers (IBM, Dell, HP, Compaq, Gateway) Network cards, memory, and printers.
Software: Microsoft Exchange 2003,2007 Microsoft SQL Server 2005, Microsoft Sharepoint, Hyper V , VMWARE,Symantec Enterprise Vault , Symantec Security for Mail Gateway, Norton Antivirus, Symantec Endpoint, Remote Desktop, Terminal Services, Microsoft Office Suite, Photoshop, Fireworks, Dreamweaver, Adobe, CMHC, Blackberry Server, Java, HTML, DHTML, Visual Studio .NET, C++
Networks/Protocols: LAN/WAN, TCP/IP, DHCP, DNS, POP3, SMTP, IMAP, FTP, TELNET, VPN, NAT, Ethernet