Technical Support Computer Science

Anthony Banks

**** ********* **.

Houston, TX, 77088

Phone: 281-***-****

E-mail: *********@*****.***

Objectives

To gain an entry level position within a company that will allow me to advance to a career in IT, using my knowledge in computer science and programming.

Experience

(Aug 2011 - May 2012) MediaFire.com (Shenandoah, TX)

Worked as part of an 8-man development team on a desktop file uploading tool called MediaFire Express. primary responsibility was maintaining the codebase with bugfixes and updating features.

(Fall '09) HostGator.com (Houston, TX)

Worked with customers regarding billing inquiries, website troubleshooting, and technical support via an online chat interface.

Provided customer support in a call-center environment.

(Summer '08)

Amber Sporting Goods(Katy, TX)

Conferred with other retailers/customers regarding shipping(dates, times, quantities).

Created and printed shipping invoices & packing slips.

Responded to customer queries/complaints via email/telephone.

(Summer '06)

Timeline Deliveries (1100 W. 23rd St.)

Conferred with customers regarding package delivery conformations, package tracking, processed commercial courier invoices via telephone, email, and fax.

Sorted, processed, and delivered outgoing mail to be sent via USPS.

Guided customers in the shipping process, providing information on various products and services.

Skills

Working knowledge of common internet transport mechanisms (TCP/IP) and common Microsoft deskstop software (Word, Excel, Access, PowerPoint).

Proficient in programming, web-applications, and web-design for the x86 platform in the following languages: C/C++ (4 yrs), HTML(2 years), Javascript, Perl/PHP, MySQL

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