Trainer/Instructional Designer/Manager resume in Highalands Ranch, CO, 80129

Andrea B. Freeland
**** ******** ***
Highlands Ranch, Colorado 80129
Cellular: (303) ***-****
Email: ********.******@*******.***

PROFESSIONAL PROFILE:

Enthusiastic, flexible corporate training professional with experience in development, presentation and research. Highly effective interpersonal, mentoring and presentation skills with proven ability to communicate concepts, ideas and applied knowledge of products and services. Known as a quick learner who thrives in a fast-paced, ever changing environment. Knowledge of the Spanish and Japanese languages and cultures.

PROFESSIONAL EXPERIENCE:

SILVER HILL FINANCIAL, Denver, CO 2007 – 2008
Operations Trainer
Develop, maintain and present training sessions for all levels of the corporation for closing, processing, sales, and customer service – both hard and soft skills.
Increased job knowledge of employees by creating new cross-training programs. These programs helped coworkers to understand other positions in the company and now assist each other in their down time.
Implemented the FISH! Philosophy program for employee morale and customer service improvement.

Pulte Mortgage LLC, Englewood, CO 2002-2007
Trainer (2005-2007)
Created, maintained and presented new employee orientation, underwriting and product knowledge classes to all levels of the company.
Increased company capture ratings and improved underwriting turn around time by creating new certification class to teach automated underwriting systems for point of sale approvals to loan counselors, processors, underwriters and their managers at operations facilities in Charlotte, NC and Englewood, CO.
Increased use of FHA products in challenged areas such as California by creating an FHA basics class teaching basic FHA program knowledge to loan counselors and their managers

Underwriter (2003 & 2004-2005)
Reviewed applications, credit reports, financial statements and other related documentation to determine credit worthiness of applicants within automated and traditional underwriting guidelines.
Maximized the training of loan processors and counselors by mentoring them in their underwriting skills while keeping the team’s files within company established guidelines for underwriting turn around.
Prevented insuring issues for government and other loan products by working closely with post closing and other departments to verify proper signatures and underwriting certificates
Reduced number of unapproved loans by educating loan counselors and processors on how to understand tax returns and profit & loss statements for self-employed borrowers.

Team Lead (2003–2004)
Managed and mentored team of loan processors, underwriters and closers to ensure company guidelines and customer service standards.
Worked with others in various departments of the company to keep within established guidelines.
Coordinated team efforts to expedite the closing of various loan products.

Team Analyst (2002-2003)
Reviewed applications, credit reports, financial statements and other related documentation to determine credit worthiness of applicants with in automated and traditional underwriting guidelines.
Increased volume of loans underwritten for team by training myself in the use of Desktop Underwriter and Loan Prospector due to on-boarding during fourth quarter.

Citifinancial, Littleton, CO 1998 – 2002
Branch Manager (2001-2002) Associate Manager (1998-2001)
Managed staff of 6-12 customer service representatives. Increase branch production of personal, auto and real estate loans. Prepared and analyzed daily and monthly reports to monitor sales achievements. Interacted with title companies, appraisers, attorneys and other professionals to ensure successful completion of transactions.
Maximized quality of company portfolio by underwriting and securitizing loans.
Generated larger customer base by providing superior customer service.
Created team environment by training and mentoring staff in sales, customer service and leadership.

Ameriquest Mortgage, Indianapolis, IN 1998-1998
Account Executive
Originated, processed and closed mortgage loans. Assisted clients in selecting the best program for their situation. Maintained superior customer service standards. Developed business relationships with title companies, brokers, appraisers and other professionals within the industry.

UC Lending, Terre Haute, IN 1997-1998
(Company now out of business)
Loan Officer
Originated, processed and closed mortgage loans. Assisted clients in selecting the best program for their situation. Maintained superior customer service standards. Developed business relationships with title companies, brokers, appraisers and other professionals within the industry.

Transamerica financial services, Terre Haute, IN 1996-1997
(Company now out of business)
Management Trainee
Originated, processed and closed mortgage, personal and auto loans. Assisted clients in selecting the best program for their situation. Maintained superior customer service standards. Developed business relationships with title companies, brokers, appraisers and other professionals within the industry.

EDUCATION:
Bachelor of Science, Indiana State University, Terre Haute, IN, 1995

PROFESSIONAL DEVELOPMENT:

Certified Trainer (MSEC)
Presentation skills
Certified underwriter for VA
DE certified underwriter for FHA
MS Office Suite
Wink
Adobe Professional
Seven Habits of Highly Effective People
Written translation skills for Japanese
Written translation skills for Spanish

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