Maria T. Rivera Fuentes

*** **** *** **

Holly, Michigan 48442

787-***-****

autto4@r.postjobfree.com

A highly self-motivated and goal-oriented professional committed to pursuing a long-term career in customer service. With a five year track record demonstrating strong analytical and problem solving skills and the ability to follow through with problems from inception to completion.

OBJECTIVE

To work in a customer service field where I can employ my knowledge and skills to reach a variety of goals, while working as part of a team; to do my part for the wellbeing of the community and evolve as a professional with new challenges in a revolving environment.

WORK EXPERIENCE

Nov 2011 - Jan 2012 Gap, Plaza Las Americas, San Juan, PR

Seasonal Store Associate

Sold a variety of merchandise on the sales floor, assisted in the Fitting Rooms , operated a cash register and engaged in customer services such as dealing with complaints, returns, special request, amongst others. Practiced loss prevention procedures and other duties as required.

Complied with all applicable directives, policies and procedures.

2007-2010 Fort Buchanan, Pxtra, Fort Buchanan, PR

Senior Sales Associate

Sold a variety of merchandise to customers using salesmanship and courtesy. Operated a cash register and other sales related equipment; balanced daily financial transactions. Practiced loss prevention procedures and performed other related retail duties as was required. Known for personal service, concern for customers, friendly disposition and knowledge of AAFES/Retail Policies and Business Procedures.

Complied with all applicable directives, policies and procedures. Actively

supported and implemented applicable EEO Laws and Programs within AAFES. Assumed other related responsibilities as assigned.

• Provided excellent customer service (multi-tasking, complaint management)

• In charge of making special orders

• Coordinated with shipping department(import/export)

• Using AAFES Direct Ordering System and Transfer Invoices

2004-2005 Fort Knox, Main Store, Fort Knox, KY

Lead Senior Sales Associate

Worked in the Shoe department, managed inventory, recommended purchases according to sales projections and observed sales trends. Also managed cash register, Telxon and balanced daily financial transactions. Practiced loss prevention procedures and performed other related retail duties as was required.

• Provided excellent customer service (multi-tasking, complaint management)

• Inventory and orders

• Coordinated with shipping department (import/export)

• AAFES Direct Ordering System and Transfer Invoices

2002-2004 Fort Buchanan, Main Store, Guaynabo, PR

Lead Sales Associate

Worked as an all-around store associate in such duties as cashier, Clothing department store associate, customer service representative, cashiers cage associate, warehouse assistant, in charge of department markdowns, inventory assistant, receiving assistant, and receptionist. Operated a cash register and other sales related equipment; balanced daily financial transactions. Practiced loss prevention procedures and performed other related retail duties as was required.

• Provided excellent customer service(multi-tasking, complaint management)

• Inventory and special orders

• Disposition of merchandise and markdowns

• Coordinated with shipping department(import/export)

• Using AAFES Direct Ordering System and Transfer Invoices

Education

2013 Candidate, Major in Criminal Justice: Inter-American University, Cupey, PR

2000-2003 Completed a three-year Marketing Program

Skills

• In-depth experience in register, floor and cashier’s cage management.

• Excellent Customer Service provider.

• Proven ability to learn quickly and apply new technologies.

• Exceptionally well organized; strong work ethics and willingness to work hard to achieve employer objectives.

• Able to run effective meetings that focus on key issues and conclude on schedule.

• Human resources management abilities.

• Fully Bilingual ( English/Spanish )

• Strong leadership abilities.

o Able to lead large teams and multiple initiatives simultaneously.

o Exercise judgment when making decisions under pressure.

o Keep teams focused on important tasks during the worst situations.

o Knowledgeable in computer systems and Office (Outlook, Word, Excel, Publisher and Power Point).

o Able to type 50+ wpm

Achievements

2002 - 2004

• Won seven “Employee of the Month” awards, five of them consecutive.

• Attained the Excellence Customer Service and Leadership Award.

• Promoted from Intermittent Sales Associate to Senior Store Associate.

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